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"Love the location. Walking distance to Subway station, 清河坊，铜雕博物馆，德寿宫，even 西湖边。Staff super nice, lend me a power adapter to fit US laptop. Room facing street can see the small river and bridge."

"Yes, it is very easy to reach West Lake park and the breakfast is delicious and fresh."

"Good location, clean room and very friendly and attentive staff. Very pleasant stay and highly recommend. "

"Nice play, will be better if have more options on breakfast. I am not complaining , just suggestion. "

"I highly recommend this place for travellers in Hangzhou. The service is unmatched. Most staff speak English. They’re always available for help! It’s in a great location with the night market just steps away. It’s a pleasant walk to West Lake. The hotel is very new and modern. The breakfast buffet was fabulous and offered a huge variety of very fresh food."

"Great staff. Friendly services with cultural gifts. "

"New hotel with wonderful decorations and facilities. Amenities were sufficient, staff were friendly nad helpful"

"レンジと洗濯機が付いているのが非常に良かったです"

"Don’t trust the pictures, hotel and rooms were dirty there was garbage left in"

"Alles top, sehr zu empfehlen!"

"It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception...

"Surprisingly good location for West lake and nearby shopping stripe. Located in a quiet street, there is a night market just opposite on the road, and walking distance to West lake in 10 mins. Not your 4 star room, but comfort for a night stay. Facilities are a bit dated but checked-in was smoothand easy, the check-in instructions were clear."

"It’s very hard to find this place. It isn’t visible from the road and there is no visible sign near the road and the driver went in circles for some time. The rooms are not well-kept so it has a feeling of a youth hostile. Staff was nowhere to be seen at check out so I gave my key to a random guy. They never cleaned my room or gave me fresh towels. The location by the lake is amazing but this place needs new management. It looks much better on Expedia then in real life."