In compared to other hotels chain, we were unable to check in a couple hours early when the room was ready unless you have to pay $40 for early check in.
After we checked into the room, we discovered that there was water under the kitchenette sink, the faucets in the bathroom and the kitchenette were dripping. There was no hot water in the shower. We went downstairs to Front Desk to complain about the condition of the room, unfortunately the Front Desk didn’t want to change the room. She told us to email the Hotel manager and notified the situation. Well, it sounded pretty silly as we didn’t book the room with water damaged. After we emailed the Hotel Manager, they decided to move us to another room. A new room had no water damage under the kitchenette, had hot shower, but the faucets in the kitchenette and shower were still dripping AND the AC wasn’t cold. We were tired at this point and gave up… We would never recommend to anyone to stay in this hotel.. It was horrible and pricey for the condition and management..