Hoteller nær Lecce

"The apartment was in a fantastic central location and generally quite nice, though it was somewhat dirty upon arrival. We were happy to stay there—until the last day, when the keypad system used to access the building and apartment completely failed. One member of our group was still inside, thankfully, but the rest of us were locked out. At 3 PM, we contacted customer service and were told they were aware of the issue and that a city manager would come by. We waited. Multiple new access codes were sent—none of them worked. At 7:30 PM, we left for dinner and informed support. They said they’d keep us updated. By 9 PM, still nothing. Returning to the apartment, we were still locked out with our 1-year-old crying. I called support and was asked to try the same codes again, then told to film myself doing it. When I pushed back, the agent hung up. Another supporter wrote during this call saying everything was working. The next agent asked for the same video and wouldn’t escalate. I begged them to call someone local—they refused. Finally, at 11:30 PM, a third agent actually helped. They skipped the video, contacted the city manager, and gave us an override code in five minutes. The next day I asked for a refund—it took 20 messages and being offered just 15% off a future booking before getting a fair refund. The apartment is nice, but the support system is completely unreliable. If anything goes wrong, expect hours of stress, no urgency, and no real help. Never again."

"Værelset var fint, dog med nogle fejl, der trækker ned. Bruser meget tilkalket, det samme var kanten i d til brusekabinen. Cisterneknappen skulle altid have et ekstra specielt tryk, ellers løb vandet. Ellers rigtig pænt badeværelse. Der manglede en separat sengelampe, kunne kun tænde mindst 4-5 lamper ad gangen eller loftlyset i hele rummet. Gulvtæppe virkede ikke beskidte, men lidt nusset og det samme med alle håndklæderne, som ikke længere var hvide. Ingen glas på værelse eller badeværelse, kun tynde plastikkrus. Fint med valg mellem gratis parkering foran hotellet og betalingsparkerering i kælderen under hotellet. Morgenmad lidt kaostisk. Var der tre nætter og spiste hhv kl. 8, 8:30 og 9. Hver gang var der mange borde der manglede afrydning, ingen kaffekopper ved kaffemaskinen, kun pap- og plastikbægre. Virkede som om der var for lidt personale. Fandt først ud af sidste dag, at der faktisk var en barista. Han var der ikke de første to morgener. Generelt for meget engangsservice. Det er vel efterhånden et no go. Rigtig dejligt pool-område. Lidt for store og overhovedet ikke hyggelige veje hvis man ville gå de halvanden km til den historiske del af byen. Vi fandt en p-kælder (Parkejoo) der lå meget centralt til 2 € pr. time. Når man kommer op fra kælderen krydses vejen ved fodgængerovergangen, og så kan man skrå ind på en lille plads og ind bag en stor bygning og så er man i den historiske del. Den historiske bydel var virkelig hyggelig at går rundt i."