Strand-/havudsigt

Anmeldelser af Hotel Beatriz Playa & Spa

4 out of 5
Hotel Beatriz Playa & Spa
C/ Mato s/n, Puerto del Carmen, Tías, Lanzarote

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 54 af i alt 204 anmeldelser" "
Bedømmelse på 8 − Udmærket. 89 af i alt 204 anmeldelser" "
Bedømmelse på 6 − Okay. 37 af i alt 204 anmeldelser" "
Bedømmelse på 4 − Dårligt. 17 af i alt 204 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 204 anmeldelser" "

8,4/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Cinzia Angela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 7 nætter i april 2024

8/10 Udmærket

Amaia

Overnattede 8 nætter i marts 2024

6/10 Okay

FRANCESCA

Rejste med partner
Synes ikke om: Service og personale
La struttura non è male ma dovrebbe essere rinnovata. La colazione va organizzata meglio in modo da ridurre i tempi di attesa ed evitare che si formino lunghe code.
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Katie

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We had a lovely 4 night stay here. Rooms were very clean and general hotel felt well looked after. Great pools and 1 heated. Food was nice with great choice. Went all inclusive and felt we got value for money. Great location on the beach front and a nice flat walk to local shops and bars/restaurants.
Overnattede 4 nætter i marts 2024

4/10 Dårligt

raquel

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
No me gustó nada, el buffet de mala calidad en general comparado a otros 4 estrellas , las habitaciones muy trasteadas y camas incómodas y almohadas malisimas,no volvería a repetir, además los precios del bar muy caros .,lo único que me gustó fue la piscina que una de ellas era climatizada.
Overnattede 4 nætter i marts 2024

4/10 Dårligt

Sue

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Serious maintenance required in my room. Inadequate facilities, no bin in the main areas only in the toilet, dressing table but no chair available?? Lack of plug sockets, only 1 in bathroom or unplug the TV. Peeling and scuffed walls. Needed woodwork refurbishing. The room I was originally offered I would have had to walk through an area covered in water from a leaking roof? No danger signs ? I actually mentioned it to reception as I had mobility problems so I was offered another room close to an elevator as I mentioned my mobility. The nearest elevator did not work. Overall not worth the money, stayed in much better for a lot less money. It appears everything questioned they say "see reception". The staff on reception are pleasant but I think some of the areas of complaint are well out of their control. Would never return to this hotel. Paid for buffet as only staying one night ( thank goodness) it was mediocre some of the dishes were tepid and unpleasant. Had much better in other hotels. It appears that some of the staff in the restaurant are not as amenable. I asked as I would miss breakfast ( early flight) could they do anything, they said " see reception" i had already asked reception and they said No. WiFi reception poor, again on asking reception they said because there was no sun try another room ? That was when I encountered the water which was a danger area. This was only rectified by cordoning off after I had told them about it. Overall a very bad experience!!
Overnattede 1 nat i marts 2024

8/10 Udmærket

Colinda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024

10/10 Fremragende

keith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i marts 2024

10/10 Fremragende

Mike

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i februar 2024
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 27. feb. 2024
Dear Mike, Thank you for giving us the maximum 10 points. We hope you had a nice holiday.

6/10 Okay

Moira

Overnattede 4 nætter i februar 2024
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 27. feb. 2024
Dear Moira,Thank you for your opinon.

8/10 Udmærket

Roy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel was good price, food was reasonable, not enough tea pots at breakfast ask the staff and they send you to the other end and still none, some staff are very miserable, coud do with with coffee at evening meals
Overnattede 19 nætter i januar 2024
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 27. feb. 2024
Dear Roy,Thank you for taking your time and sharing your opiniuon with us.

8/10 Udmærket

arvid

Overnattede 7 nætter i januar 2024
Svar fra Javier Rodríguez, Hotel Beatriz Playa & Spa den 25. jan. 2024
Dear Guest,Thank you very much for giving us 8 point for our services.Kind regards,

4/10 Dårligt

JOLENE

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Avoid
Pillows are flat and not even worth having. View from junior suite is poor-a brick wall with a few plants...room 1047. Food is bland and repetitive. Snacks outside of meal times are scarce. Can't even get a mouthful of food after 9pm. Staff look unhappy and disinterested with the exception of animation team who work hard in a dated environment. Raised all these issues with a manager who offered no goodwill gesture. Games in arcade room are broken and worn out-be prepared to lose your money. Save up and go to a better hotel!
Overnattede 7 nætter i december 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 9. jan. 2024
Dear Jolene,Thank you very much for taking your time and sharing your opinion with us. We take your comments seriously and we are going to double check every single mentioned details in order to be able to improve our services.Thank you for helping us.

6/10 Okay

FRANCOISE

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Tres déçue rapport qualité prix nul le spa n'est pas compris dans le tarif et en demi pension tu n'as même pas le deoit d'avoir un verre d'eau. Pas pratique quand tu as des médicaments à prendre.
Overnattede 5 nætter i december 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 9. jan. 2024
Dear Francoise,On behalf of Hotel Beatriz Playa & Spa, we would like to thank you for taking yopur time and sharing your opinion with us. We will make a good note about your comments.

8/10 Udmærket

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a lovely room overlooking the pool and the sea.Our room was serviced every day and had a balcony which got sun alll afternoon and gave us shelter from the wind which was unusually strong this year.
Overnattede 9 nætter i december 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 9. jan. 2024
Dear Andrew,Thank you very much for sharing your opinion with us.We are thrilled to see that you had found the room lovely and you had enjoyed the afternoon sun.We hope to have the opportunity to provide you another nice holiday. If you have any question, please do not hesitate to contact us.

8/10 Udmærket

Joann

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel, staff all very friendly and helpful. There is no kettle in room but asked at reception and given one straight away. Pool towel available so no need to use up suitcase space packing one. Really close to airport €11 in taxi took about 10 minutes. Great walkway straight outside that goes all the way along the coast, you can have a lovely long walk and a short (10 mins) walk round to the end of the runway if you want to sit on the beach and watch the planes landing/taking off. TV only had BBC News in English. Food was ok, always found a few options to eat but unfortunately never hot, luke warm if lucky mostly cold. If you’re all inclusive drinks are on tap/pump to help yourself so easy and convenient.
Overnattede 3 nætter i december 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear Joann,Thank you for taking your time and leaving a review about your recent stay in the Hotel Beatriz Playa & Spa.We are pleased to see that you have enjoyed your holiday with us.We would be happy to welcome you back in the future.

8/10 Udmærket

Cora

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our second trip to the Beatriz Playa and once again we had a lovely time. Still managed to get lost in the complex though! Food was varied and tasty, enjoyed a meal at the Oriental restaurant one night. Easy access to the beach promenade which is a lovely flat walk. Just one suggestion (same one as last year). There was very little low level seating round the bar area, just three chairs for disabled and actually room at the back for at least another two tables. The tall bar seating is a struggle for the elderly/those with mobility issues.
Overnattede 7 nætter i november 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear Guest,Thank you vary much for choosing our hotel again as the destination of your holiday. Your loyalty is appriciated.We hope to have the oportunity to welcome you back for the third time as well.

10/10 Fremragende

Roberto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only thing what we.missed was a water cooker on the room to make a thee or coffee. Rest was perfect. Thank you a lovely stay.
Overnattede 3 nætter i november 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear Guest,Thank you very much for choosing our hotel as your holiday destination.We are glad to see that you had a nice time here and it would be a pleasure to see you back in the future.

8/10 Udmærket

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
I feel the rooms could do with updating/maintenance as the bottom of the some of the doors was separating from the frame and the bathroom door was "sticking" and was difficult to close.
Overnattede 11 nætter i november 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear James,On the behalf of Hotel Beatriz Playa & Spa we would like thank you for taking your time and sharing your opinion with us.We appriciate your comments on our room and we will do our very best to make some improvement.We hope to see you back.

6/10 Okay

Andrea

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i november 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear Andrea,Thank you for taking your time and giving us a score.We hope to see you back in the future.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i november 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear Michael,Thank you very much for giving us the maximum score.

10/10 Fremragende

Aisling

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was lovely and pool area although busy was very good. Food was nice apart from the breakfast which let them down slightly. But overall a great stay at this hotel.
Overnattede 8 nætter i oktober 2023
Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear Aisling,Thank you very much for taking your time and sharing your opinion with us.We are glad to see that you found the hotel lovely and the food nice.We hope to have the opportunity to see you back.

10/10 Fremragende

lassinat

Overnattede 1 nat i juli 2023

10/10 Fremragende

Norbert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Es war alles Bestens !!!
Overnattede 7 nætter i juni 2023

8/10 Udmærket

Stephanie

Synes ikke om: Rengøring
.
Overnattede 4 nætter i maj 2023

4/10 Dårligt

MARCO

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
EN la habitacion 1047 que yo me aloje no funcionaba el estractor de olores del baño en 1 ocasion no fueron hacer la limpieza. En el salon de comida los meseros con total desinteres en mi ayuda que solicite por agua caliente para la tetina de mi bebe, y la expresion sarcastica de parece un espia a un familiar mio. Con absoluta seguridad les puedo decir que es el peor sitio donde me he alojado en mi vida. Ademas con ese precio que me cobraron mas de 1500 dolares si ha existido mejores opciones..... Recomendar un sitio de estos ni al peor enemigo
Overnattede 7 nætter i maj 2023
Svar fra Hotel Beatriz Playa & Spa den 26. maj 2023
Estimado Marco,Te agradecemos que realices un comentario sobre tu estancia en nuestras instalaciones. Lamentamos que tu estancia no haya sido de tu agrado y que no haya estado a la altura de tus expectativas. Seguiremos trabajando a diario con el fin de mejorar de cara al futuro. Esperamos que puedas volver pronto y así cambiar alguna de estas perspectivas.Un cordial saludo,

8/10 Udmærket

Patricia

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2023

10/10 Fremragende

Ann Hannon

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
We had a lovely time.The parasols were very poor
Overnattede 7 nætter i april 2023

8/10 Udmærket

BEATRICE

Synes godt om: Rengøring, service og personale
sejour tres agreable
Overnattede 12 nætter i marts 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Thank you so much for your comment.Kind regards,

10/10 Fremragende

JOSE MIGUEL

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Le faltan snacks en el bar de la piscina
Overnattede 2 nætter i marts 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Estimado José Miguel,Muchas gracias por su comentario, tomaremos nota de su opinión.Saludos cordiales,

8/10 Udmærket

Aileen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Continually see investment in the property every time we visit. Entertainment isn't as good as pre covid. Would like to see it start slightly later in the evening rather than finishing before 10 pm
Overnattede 7 nætter i marts 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Dear Aileen,Thank you so much for taking your time and leaving a comment for us.We will make a good note about your opinion in order to improve our services.Kind regards,

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Dear James, Thank you so much to leave us a good mark on the website. We are happy to see that you enjoyed your holiday.Kind regards,

8/10 Udmærket

Jacinta

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
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Overnattede 7 nætter i marts 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Dear Jacinta,Thank you so much to evaluate your stay.Kind regards,

8/10 Udmærket

Elizabeth

Overnattede 7 nætter i marts 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Dear Elizabeth,Thank you so much to give us a nice mark. We hope you enjoyed your stay.Kind regards,

6/10 Okay

Kirsty

Synes godt om: Rengøring, service og personale
Hotel itself is pleasant, spotlessly clean however a bit dated in areas. I read reviews about the food before we went & thought surely it can't be that bad. How wrong was I.
Overnattede 2 nætter i marts 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Dear Kirsty,Thank you so much for taking your time and leave a review about your stay. We make a good note about the mentioned details. We are constantly working on improving our services.We hope you will give us an other chance and at your next stay we will be able to change your opinion Kind regards,

8/10 Udmærket

rose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Thank you for giving us a mark.Kind regards,

6/10 Okay

rose

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I asked a room with a disabled shower on the ground floor for my mother and I was given a room with a bath on the 2nd floor. She was unable to get into the bath and therefore every evening I had to bring everything down to the showers at the gym to help her wash which wasn't private
Overnattede 7 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Dear Rose, Thank you so much to atke your time and leave your opinion. We will make a note about your comments and we will make sure to keep an eye on it to be able to improve our services. Please do not hesitate to contact the hotel in case if you decide to return back to us, and we will make a note about your request.Kind regards,

4/10 Dårligt

Don

Synes godt om: Rengøring
This property was very disappointing. Hated the open design. Kids running round corridors all day shouting uncontrolled, noisier than the aircraft flying by! Glad we didn’t buy all inclusive, people we spoke to said food was awful, for example, no meat in lasagne! We bought a meal in pizza place, cheap and nasty food! Was refunded money due to being rushed out by staff who started clearing everything away 5 minutes after we arrived! Good things were: very comfortable beds and great shower. Maids were a bit mean with shower gel, only replaced once. I cannot recommend the Beatriz, was wanting to stay here for a while, paid for superior room, nothing superior about it, looked nothing like picture of room on booking site! Asked for facing airport, didn’t get it!
Overnattede 7 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 28. feb. 2023
Dear Guest,Respuesta de Dirección Beatriz Playa, Director General en Hotel Beatriz Playa & SpaRespondido: hoyTraducir con GoogleDear Guest,Thank you for sharing a review of your stay at our facilities. We deeply regret that your stay did not go as you expected and that certain aspects did not live up to your expectations. We are glad to see that you were mentioning how comfortable the beds and the shower is.We would like to point out that we are a family hotel, so there are kids staying here as well.We have different type of restaurant in order to give more options and variaty to our guests, also we have vegetarian lasañe served on the buffet.That said, we will continue working every day in order to keep improving.Kind regards.

2/10 Forfærdeligt

Giuseppe

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Malissimo vecchio 460 euro struttura bruttissimo fuori non viaggerò più con voi
Overnattede 4 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 28. feb. 2023
Gentile ospite,La ringraziamo per l'apprezzamento del soggiorno che ha condiviso con noi. Ci dispiace molto che l'hotel non abbia soddisfatto le sue aspettative durante la sua visita.Il nostro obiettivo è continuare a migliorare ogni giorno e cercare di risolvere i problemi che i nostri ospiti ci segnalano. Continueremo a valorizzare le nostre virtù e a migliorare i nostri piccoli difetti a breve, medio e lungo termine. Ci auguriamo che in futuro tornerete a trovarci e che potremo cambiare alcune di queste prospettive.

6/10 Okay

MARIA DEL CARMEN

Rejste med familie
Overnattede 3 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Estimada María del Carmen,Muchas gracias por valorar su estancia con nosotros.Saludos cordiales,

10/10 Fremragende

Catherine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean, comfortable & good value for money
Lovely, spacious, well-equipped room with balcony, very comfy beds and good sized bathroom. Spotlessly clean everywhere. Plenty of space & lots of sunbeds around the 2 pools, one of which was heated. The food was very good and there was always loads of choice - freshly cooked meat & fish, salads, pasta, pizza, stew, lots of different veg & potatoes plus fresh fruit, cakes & deserts. The spa pool was well worth a visit for an extra 12€ for 2hrs. Great location right on the seafront with a long, flat pedestrianised promenade all along the coast. Very close to the airport (lots of low-flying planes coming & going but not a problem at all!). Would definitely be happy to go back and would recommend to others.
Overnattede 6 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 28. feb. 2023
Dear Catherine,Thank you very much for highlighting the best aspects of our hotel in your review. It is a pleasure for us that you enjoyed a comfortable stay, services suited to your requests and good quality and complete facilities. We would like to enjoy your company very soon.

10/10 Fremragende

Cinzia Angela

Overnattede 3 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 28. feb. 2023
Dear Angela,Thank you for taking the time to rate our hotel.We hope to see you back soon.Kind regards.

10/10 Fremragende

Delphine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Grande chambre et propre le personnel de l entretien est toujours présent bravo
Overnattede 4 nætter i februar 2023
Svar fra Hotel Beatriz Playa & Spa den 10. apr. 2023
Dear Delphine,thank you so much to share your opinion about your stay and give us such a good mark. We are glad to see that you enjoyed your stay with us.Hope to welcome you back some day.Kind regards,

6/10 Okay

Juana Isabel

Overnattede 7 nætter i januar 2023
Svar fra Hotel Beatriz Playa & Spa den 28. feb. 2023
Estimada Juana Isabel, Muchas gracias por tomarse el tiempo de valorar nuestro hotel.Saludos,

10/10 Fremragende

Bartosz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good time spent
Overall stay in this hotel was great. I spent only a week in January '23. Location of the hotel is fantastic! So close to sea and good place for a nice long walk. Almost all rooms above ground floor have sea view or at least limited sea view. I did not pay extra for sea view but from my balcony ( 2nd floor) the view was absolutely astonishing. Hotel workers are very nice and polite. Receptionists very helpful. Hotel is beautiful. Rooms are a bit outdated but spacious and clean. I would say this hotel is 8/10 :)
Overnattede 7 nætter i januar 2023
Svar fra Hotel Beatriz Playa & Spa den 28. feb. 2023
Dear Bartosz,Thank you for your rating and feedback on this platform. We are glad that you highlight some of the virtues of our hotel and share them with future guests. It is always nice to receive support from our visitors. We appreciate you recommending the accommodation to us and look forward to welcoming you on your next visit.

2/10 Forfærdeligt

FRANCISCO

Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Renovación CHAPUCERA
Overnattede 9 nætter i januar 2023

8/10 Udmærket

Alex

Overnattede 3 nætter i januar 2023

10/10 Fremragende

Frances

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic experience, very welcoming and excellent service and standard of food.
Overnattede 3 nætter i januar 2023

8/10 Udmærket

Marian

Svar fra Best regards, Javier Rodriguez, Director of Hotel den 12. dec. 2023
Dear Marian, Thank you for choosing our hotel for your holiday. We hope that you had a nice and relaxing stay and we wish to welcome you back another time as well.

10/10 Fremragende

Françoise

Overnattede 8 nætter i december 2022