Luksushoteller i Lanai

"Excellent beautiful place/location. Front desk needs help. Over hour to check in, no apologies and no one in front of us. Just sat behind their computers??? What was happening? No communication was. Got mail I was expecting, no call, email or msg to room. I pressed on check out and they found it. Front desk help needed"

"The windows in the suit do not have screens, and I talked to the hotel. They spent about 90 minutes in and out of the room and told me they cannot find the right size of screen for the windows. Also the carpet is very old and dirty and has a moldy and rotten smell, hurt my throat, and difficult to breath. Also all the window sills are very dirty. It is not in a livable condition. I talked to the front counter manager, and he finally go me a room on the last night. This room is a little better,...