Hoteller i Lake Shangrila

"The property was very nice and the customer service was excellent."

"The staff and decor. Very festive atmosphere. "

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"from a very friendly front desk, staff, housekeeping, hot breakfast, and cleanliness of the entire hotel, my day was extraordinary. The three women who are manning the front desk, really set the tone for my enjoyable stay. They were friendly and went out of their way to make everyone checking in. Feel welcome. The interior and exterior of the building were very well maintained and the rooms were comfortable. I could not have asked for a better time while visiting the Chicago area."

"I waited 20 min to check in when i located a staff member she told me to wait because she was making coffee. At breakfast I asked if I could get a cup of ice and was told to go to the 2nd floor to get ice. Why would i go to the 2nd floor when i was having breakfast on the first floor a bit inconvient. Otherwise the facility was beautiful and well kept."

"The entire hotel is beautiful. Special and upscale but at a reasonable price. Quiet, Comfortable, clean and well appointed rooms. Desk staff was very helpful. We had one slight issue that was quickly resolved and was given complimentary coffee at the cafe for our troubles which was not necessary but appreciated. Ate at the cafe for breakfast and staff was also very welcoming. Will stay again!"