•Paid over 3K for a 3-night stay. I work in luxury hospitality & this property fell well below industry standards •Before arrival: despite this being self check-in property clear communication that an exact ETA wasn’t possible, host repeatedly pressed for arrival timing, establishing intrusive, supervisory tone inappropriate for paid lodging •Access failure: initial check-in worked, but later that evening the entry code failed. Lock includes interior switch that can be inadvertently toggled during normal use. Rather than acknowledging a hardware flaw, the host blamed the door being “closed improperly” •Systemic turnover cleaning failures: hair & residue on linens & bathroom counters; debris & long-term buildup along baseboards & grout; dusty décor & bedding; coffee maker containing used grounds @ arrival •Maintenance issues: 1 bathroom faucet required force to operate; the shower diverted water from multiple outlets simultaneously, and experienced abrupt near-scalding temperature spikes •Logistics failure: trash & recycling bins were already full upon arrival, guests were still expected to manage trash removal off-property •Communication & tone: messaging remained intrusive through checkout, deflected responsibility for maintenance issues, & used overly informal language (addressing me as “dear”) Repeated punitive signage & added fees reinforced an enforcement-driven unwelcoming environment • Control-heavy environment; poor operations for the price • our stay 12/26–29