From booking and confirmation all the way to check out, we have zero complaints about our stay. We were on the 8th floor of the Lahana tower, and could easily watch the whales daily from our balcony. It felt like a dream. Take good binoculars, and you will feel like you are right next to them. One piece of advice - if you enjoy chairs right up by the beach, these rentals were hard to acquire! I'm not sure if it is something that can be reserved in advance of check in, and we were able to get a cabana for two, two of the days, since we hadn't booked any activities in advance and had some flexibility. The kids loved being able to swim at the pool with the grotto and waterslide, though the slide seemed to be open for limited hours right now. We also took advantage of the take and go activities from the children's center. Another tip for snorkelers - there is a large, shallow reef in front of the hotel beach, but if you walk a little ways up towards Black Rock, it is much easier to enter the water there. Snorkeling at Black Rock is a dream, and also an easy walk up the beach. We cannot wait to visit Maui again soon, and will definitely book thru Maui Resort Rentals!