The house size, layout, and location were excellent. We had a problem heating the pool and working the spa. It took Vacasa a while to address this, which was a problem since it was only a three day trip. The sprinklers were running twice a day resulting in pooling of water on the entry sidewalks. This make me very concerned about a trip hazard. The sprinklers are the wrong type and sprayed the walkways. The pool landscaping area shades the sun from the pool. There is a large tree that blocks the southern exposure exposure. The ping pong table on the back patio was warped and dusty. For a high end rental, not allowing any access to a garage is a disadvantage. Although there were spices, there was no cooking oil in the cabinets or garbage bags for the kitchen. Again, this is inconsistent with other high end properties that we have rented in the past. The people at the local Vacasa office were responsive and pleasant to work with. I tried working via text and it was a nightmare. I think that I was working with a robot because their responses were not responsive. I tried to let the front gate know that a VIP Golf Cart rental company was going to drop off a cart and the response that I received was that only three registered guest cars could enter the gate. When I texted that the policy is ridiculous since we might want to use door dash or have a pizza delivered, the response was that was the policy. I responded back saying that was ridiculous, which prompted another "canned response" saying that no packages could be delivered to the house.I never used text again and just talked to the people at the front entry gate and handled it myself without Vacasa and it was fine. Since the pool heat and spa heat was a problem and I paid an additional $348, I think that I am due a partial refund. I am generally please with high end rentals but this one fell short of the mark. It's hard for these house rental agencies to hit the same level of service as a high end hotel operator.