6/10 Okay
Jeanett
Rejste med familie
9. aug. 2024
Synes godt om: Rengøring
We got a smaller apartment than we booked and paid
We enjoyed our stay. The view is fantastic. We're both running and it's not easy from here. There are no paths and the roads are very narrow and drivers drive fast and close. There have been quite a few problems during our stay, a really dirty sofa, a drawer that fell out, transparent curtains in the bedrooms, a lamp in the bathroom that didn't work, a dishwasher that broke, a very dirty swimming pool that got algae, but the staff have taken care of everything we have pointed out and got things resolved during our stay.
All employees have been very nice and welcoming.
But unfortunately we did not get the apartment we had ordered and paid for. The one we got instead was much smaller. Our 2 children slept in bunk beds in a 3.65m2 room without any storage or air conditioning.
The entire apartment had a total indoor measurement of 23.15 m2 + balcony at max. 8 m2 Total area 32.5 m3, and the one we had paid for is listed as 45 m2.
It was important for us, as 23.15 m2 is too small an area for us, when we are going to stay for 15 nights, 4 people.
We informed the staff about it during our stay but they keep saying that all apartments were about the same size.
And there was no option to move to another apartment, they were all booked and they thought that the one we got was the best solution for us
Picture 2 shows the apartment we paid for with a red ring around it and got it with a yellow ring around it.
Jeanett
Overnattede 15 nætter i juli 2024
