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Anmeldelser af ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
1 JBS Haldane Avenue, Kolkata, West Bengal

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 96 af i alt 153 anmeldelser" "
Bedømmelse på 8 − Udmærket. 24 af i alt 153 anmeldelser" "
Bedømmelse på 6 − Okay. 11 af i alt 153 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 153 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 153 anmeldelser" "

9,2/10

Rengøring

8,6/10

Service og personale

8,6/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Peter Harwit

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2022
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Mr. Harwit,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Llewellyn

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Modern and clean.
Overnattede 5 nætter i april 2024
Svar fra Gaurav Soneja - General Manager den 4. maj 2024
Dear Ms. Llewellyn,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

SURYADIPTA, GREENSBORO

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recently had the pleasure of staying at the ITC Royal Bengal from April 14 - 25, 2024. It was a very positive experience. Everyone at the hotel went out of their way to make me feel welcome. I stayed at the Tower room on the 57th floor. The room is spacious and very well maintained with all the facilities to make the stay as comfortable as possible. I used the dining services for breakfast and dinner at the Grand Market Pavilion, as well as the Darjeeling Lounge. There are a huge number of menu options available and both the quality and taste of food are great. The dining room staff are very attentive and friendly. From the moment of being greeted into dining until the end of the meal, every staff member went out of their way to make sure that I was eating well. While I can mention Neha, Islam, Tanmoy, and Tania among others (since I can remember their names), everyone was truly very caring to my needs. The gym is very well-equipped for different types of workouts like weights, cardio, or yoga and it was nice to interact with Soumen over there. Please keep up the good work. I look forward to returning in the future.
Overnattede 11 nætter i april 2024
Svar fra Gaurav Soneja - General Manager den 29. apr. 2024
Dear Mr. Suryadipta,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Neha, Islam, Tanmoy and Tania to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Udmærket

CHANDRESH

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is really majestic and grand. Staff are all very friendly especially in the Pavilion gran market. Notable persons are Neil and his staff. The buffet is really incredible but almost everything was not suitable for vegans as two in our party are vegans so it was limited what we can eat. but they offered best what they can. Otherwise will visit here again. Rooms very spacious and the gym was excellent which I used every day.
Overnattede 2 nætter i april 2024
Svar fra Gaurav Soneja - General Manager den 16. apr. 2024
Dear Mr. Chandresh,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and visit at Grand Market Pavilion with us. Your appreciation has been shared with Neil and the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Kalpana.

Overnattede 3 nætter i april 2024
Svar fra Gaurav Soneja - General Manager den 3. maj 2024
Dear Ms. Kalpana,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Udmærket

Aditya

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Gaurav Soneja - General Manager den 10. apr. 2024
Dear Mr. Aditya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

GAURAV

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the hospitality
Overnattede 2 nætter i marts 2024
Svar fra Gaurav Soneja - General Manager den 5. apr. 2024
Dear Mr. Gaurav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the hospitality too. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Rahul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.
Overnattede 2 nætter i februar 2024
Svar fra Gaurav Soneja - General Manager den 1. mar. 2024
Dear Mr. Rahul,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and with us at Darjeeling Lounge. Your appreciation has been shared with Sunkayata to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Naina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic stay
Overnattede 4 nætter i februar 2024
Svar fra Gaurav Soneja - General Manager den 26. feb. 2024
Dear Ms. Naina,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Gurwinder

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Gaurav Soneja - General Manager den 23. feb. 2024
Dear Mr. Gurwinder,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

debabrata

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent hotel to stay
Overnattede 3 nætter i februar 2024
Svar fra Gaurav Soneja - General Manager den 19. feb. 2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Aditi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional experience!
Excellent service and spacious, modern apartment.
Overnattede 3 nætter i februar 2024
Svar fra Gaurav Soneja - General Manager den 19. feb. 2024
Dear Ms. Aditi,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

MANUJ

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Best Hotel in Kolkata
ITC Royal Bengal is improving its standards and getting better than all other hotels....here is my brief review. 1. ITC Royal 2. Oberoi Grand 3. JW Marriott 4. Westin
Overnattede 1 nat i februar 2024
Svar fra Gaurav Soneja - General Manager den 15. feb. 2024
Dear Mr. Manuj,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Debabrata

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Esthetically decorated, with art works that is unique for Bengal..
Overnattede 1 nat i januar 2024
Svar fra Gaurav Soneja - General Manager den 20. jan. 2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Raja

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant stay
Overnattede 1 nat i januar 2024
Svar fra Gaurav Soneja - General Manager den 20. jan. 2024
Dear Mr. Raja,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Sudeep, lincoln

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.
Overnattede 7 nætter i januar 2024
Svar fra Gaurav Soneja - General Manager den 20. jan. 2024
Dear Mr. Sudeep,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Navneet

Overnattede 1 nat i januar 2024
Svar fra Gaurav Soneja - General Manager den 14. jan. 2024
Dear Mr. Navneet,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Forfærdeligt

Amarjot

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not like they used to be anymore
Overnattede 6 nætter i december 2023
Svar fra Gaurav Soneja - General Manager den 10. jan. 2024
Dear Mr. Amarjot,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Forfærdeligt

Tegbir Singh

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 2 nætter i januar 2024
Svar fra Gaurav Soneja - General Manager den 10. jan. 2024
Dear Mr. Singh,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Nathan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Gaurav Soneja - General Manager den 27. dec. 2023
Dear Mr. Nathan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Udmærket

BIMIT

Overnattede 2 nætter i december 2023
Svar fra Gaurav Soneja - General Manager den 12. dec. 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Debdatta

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Gaurav Soneja - General Manager den 7. dec. 2023
Dear Mr. Debdatta,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Sujib

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 4 nætter i december 2023
Svar fra Gaurav Soneja - General Manager den 7. dec. 2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Martin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A stunning Hotel.
Overnattede 1 nat i november 2023
Svar fra Gaurav Soneja - General Manager den 28. nov. 2023
Dear Mr. Martin,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Forfærdeligt

Balasubramanya

Check in was very late. There were mosquito in the room. Had asked to keep bill ready the previous night as i had to leave early morning but nothing was kept ready.
Overnattede 1 nat i november 2023
Svar fra Gaurav Soneja - General Manager den 7. dec. 2023
Dear Mr. Balasubramanya,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Geoffrey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would stay here again
Overnattede 8 nætter i november 2023
Svar fra Gaurav Soneja - General Manager den 28. nov. 2023
Dear Mr. Geoffrey,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Forfærdeligt

Muskan

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Gaurav Soneja - General Manager den 16. dec. 2023
Dear Ms. Muskan,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Forfærdeligt

Anirvan

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointed
Not as expected
Overnattede 1 nat i oktober 2023
Svar fra Gaurav Soneja - General Manager den 24. okt. 2023
Dear Mr. Anirvan,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Forfærdeligt

satyaki

Synes ikke om: Rengøring
Overnattede 1 nat i september 2023
Svar fra Gaurav Soneja - General Manager den 17. okt. 2023
Dear Mr. Satyaki,Namaste!We have noted your feedback and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Sujib

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 4 nætter i september 2023
Svar fra Gaurav Soneja - General Manager den 2. okt. 2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Forfærdeligt

Sanjay

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i september 2023
Svar fra Gaurav Soneja - General Manager den 2. okt. 2023
Dear Mr. Sanjay,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Piotr

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One of the best ever
One of the best hotels I have ever been to globally. And the food court is out of this planet!
Overnattede 3 nætter i september 2023
Svar fra Gaurav Soneja - General Manager den 19. sep. 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Subhradyuti

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful experience during our twelve-night stay in ITC Royal Bengal. The staff was very courteous and really took care of our needs. In particular, we would like to call out Deepak and Rajdeep, a server in Grand Market Pavillion, who were extremely helpful to our elderly parents. The pool and the spa were very nice and one of the best we have experienced. We look forward to staying in ITC Royal Bengal again in the next visit to Kolkata.
Overnattede 4 nætter i august 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 21. aug. 2023
Dear Mr. Subhradyuti,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Deepak and Rajdeep to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Anita

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Superb Customer Service
Staff and service is outstanding! Lovely stay and superb customer service :)
Overnattede 7 nætter i august 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 16. aug. 2023
Dear Ms. Anita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Mushfique

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property they took great care of my parents and did complimentary upgrade I would stay here again. Shout out to the overnight manager I guess shraddha
Overnattede 1 nat i juli 2023
Svar fra Gaurav Soneja - General Manager den 30. jul. 2023
Dear Mr. Mushfique,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Shraddha to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

6/10 Okay

RAJESH

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 18. jul. 2023
Dear Mr. Rajesh,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Udmærket

Gaurav

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juli 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 17. jul. 2023
Dear Mr. Gaurav,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Gaurav Soneja - General Manager den 13. jul. 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Annelotte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 5. jul. 2023
Dear Ms. Annelotte,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

VENKATESHA

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good property with excellent service
Overnattede 2 nætter i juni 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Mr. Venkatesha,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

SHANKAR KUMAR

Overnattede 1 nat i juni 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 17. jul. 2023
Dear Mr. Kumar,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

workwell

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic place
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Saranya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Ms. Saranya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

4/10 Dårligt

Rakesh

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not a luxury hotel at all. Poor amenities. Broken vases in business lounge. Poorly maintained property. Nothing in the hotel is luxury… inefficiency & poor service. Must be downgraded to a 4 star hotel. Food in Dum Pukht was terrible & this restaurant has bad ambiance.
Overnattede 4 nætter i maj 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Mr. Rakesh,Namaste!Thank you for taking out your time and sharing your feedback with us during your recent visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Udmærket

Takeomi

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice Hotel
Room was very clean, and buffe restaurant was excellent.
Overnattede 2 nætter i april 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

LASTA

Overnattede 2 nætter i marts 2023
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Udmærket

Satyendra N

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very comfortable and food at Avartana restaurant was delicious.
Overnattede 2 nætter i december 2022
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Mr. Satyendra,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your visit with us at Avartana. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent stay!
Overnattede 1 nat i november 2022
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

Chandan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outstanding!
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Mr. Chandan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Fremragende

prashant

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good property and well maintained. The staff is friendly and the hotel is super clean. The only thing the hotel should focus on is customer welcoming staff and marking for the check in lobby. There was nobody when we first came in and had to find the lobby. Welcome drink should be offered. The restaurants at the hotel is excellent with variety of options.
Svar fra Gaurav Soneja, General Manager – ITC Royal Bengal den 3. jul. 2023
Dear Mr. Prashant,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal