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Anmeldelser af Hyatt Regency Kolkata

5 out of 5
Hyatt Regency Kolkata
JA 1, Sector 3, Kolkata, West Bengal

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 215 af i alt 388 anmeldelser" "
Bedømmelse på 8 − Udmærket. 100 af i alt 388 anmeldelser" "
Bedømmelse på 6 − Okay. 37 af i alt 388 anmeldelser" "
Bedømmelse på 4 − Dårligt. 16 af i alt 388 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 388 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Peter, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice Hotel
Very nice hotel and great service. Only issue I had poor wifi.

6/10 Okay

Jacob, Aarhus

Synes godt om: Rengøring
Businesstravel
We were on Club level which was ok.The hotel is not a proper 5 star hotel but maybe a 3,5 or maybe 4 star in a good day. But they try and I give them credit for that.

8/10 Udmærket

Peter, Hellerup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt til forretning i Kalkotta
Et godt hotel med fine faciliteter. God stemning og god service

10/10 Fremragende

Shalmoli

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Sharmila, Lexington

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely property. Dining options in the hotel are excellent.
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Dom

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Alok

Overnattede 3 nætter i februar 2024

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Attentive staff
Overnattede 5 nætter i januar 2024

2/10 Forfærdeligt

Surajit

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do Not Stay Here - Rooms Smell Awful
HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.
Overnattede 11 nætter i november 2023
Svar fra Ambika den 21. jan. 2024
Dear Mr. Saha,Thank You for the feedback and we sincerely apologize for the inconvenience caused. We have checked on your feedback, and we regret you were unhappy with the stay experience. We do understand that due to the smell in the room, the Duty Manager had offered room change along with room options which was declined. With regards to the refund for the reservation dates, as informed in stay and prior to the check out by the team, it is a confirmed prepaid reservation & we would be unable to offer a refund. Further to the dinner bill waived off from the invoice we would like to offer you our best available rate for any future stay along with an upgrade to the club room to make you comfortable and to offer a seamless experience. Kindly contact KOLKA-FOMANAGERS@hyatt.com for any further assistance.Thank you.Warm Regards,Ambika SinghReservations Team Leader

10/10 Fremragende

Sourav

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023

10/10 Fremragende

DEEP

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

6/10 Okay

Abhijeet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2023

10/10 Fremragende

Prabhat

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Ambience
Overnattede 3 nætter i december 2023

10/10 Fremragende

anirban

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i oktober 2023

10/10 Fremragende

Rezaul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

TOMOYOSHI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
すべて良かったです
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Mahmudul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
추천합니다
시설 좋고 깔끔합니다. 특히 식사도 좋았고 직원들도 친절하였습니다
Overnattede 2 nætter i september 2023

10/10 Fremragende

Carl

Overnattede 1 nat i september 2023

8/10 Udmærket

SAYANTAN

Overnattede 6 nætter i august 2023

10/10 Fremragende

BISWITA

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Supriyo was very good
Overnattede 2 nætter i august 2023

10/10 Fremragende

Manish

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023

10/10 Fremragende

Sharmila

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good experience Room service is excellent - always very prompt and accommodative
Overnattede 1 nat i august 2023

10/10 Fremragende

Arnab

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Location is amazing for transportation across the city. The customer service was amazing too.
Overnattede 3 nætter i august 2023

10/10 Fremragende

Mohammed Mahibur

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property. Exterior needs touch up.
Overnattede 3 nætter i august 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2023

8/10 Udmærket

BABAR

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023

10/10 Fremragende

saiful

Overnattede 2 nætter i juli 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023

8/10 Udmærket

Khooshhal

Overnattede 5 nætter i juli 2023

6/10 Okay

rakesh babu

Synes godt om: Service og personale
Overnattede 3 nætter i juni 2023

8/10 Udmærket

SZM Shariful

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A pleasant stay in a welcoming Hotel
We admire all those welcoming and smiling managers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.
Overnattede 4 nætter i juni 2023

10/10 Fremragende

Jagadish

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great property at a convenient location, not too far from airport or city center. Excellent hospitality and service, we enjoyed our stay.

10/10 Fremragende

Ashok

Overnattede 3 nætter i maj 2023

6/10 Okay

Pankaj

Rejste med familie og småbørn
Information sharing at reception was below par. The staff had different bits of information about use of facility. I checked-in till 4:00 pm and paid extra for extended stay. However the key cards got deactivated before the check out time. Overall, not a very satisfying experience.
Overnattede 2 nætter i juni 2023

8/10 Udmærket

Ritwick

Overnattede 2 nætter i maj 2023

4/10 Dårligt

Garima

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The quality of products available in Hyatt’s rooms are poor enough to merit a downgrade from their 5-star status. Considering the price point, chipped mugs, a non-functional refrigerator and poor quality bath products were a massive turn off. Additionally, the staff is either unaware or quite rude. Upon asking the size of the pizza available for in-room dining, the lady on the other end said that it’s a 6 inch pizza with 8 slices! Haven’t heard anything more ridiculous. It ultimately turned out to be 11 inches. We were also told to choose from the available options (which were limited to 3 to begin with) as no customisation is possible! All we asked was to customise the vegan pizza to include regular mozzarella cheese. Upon requesting multiple times, she agreed to give us a regular chicken pizza. As regards the valet, there seems to be an attitude problem. He requested us to take all our belongings in one go as it’s not possible for him to bring the car around whenever asked to do so. Further, when checking out, he asked us not to make the valet wait once the car had been brought around. The delay was due to the front desk facing a technical issue and delaying our billing. Overall, the experience was abysmal. Would recommend Westin or any Marriott Bonvoy group hotel over Hyatt.
Overnattede 2 nætter i maj 2023

10/10 Fremragende

soumita

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service! Don’t miss the breakfast buffet. Friendly staff. Airport pick up and drop off was smooth and well coordinated. If you can, do get the spa service as well. Professional staff, with awesome service. Look forward to being back again!
Overnattede 5 nætter i april 2023

10/10 Fremragende

Guenho

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023

10/10 Fremragende

Sayak

Overnattede 2 nætter i marts 2023

10/10 Fremragende

Jagdish

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2023

10/10 Fremragende

Gautam, jersey city

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is unparallel if you want to utilize both Kolkata city and Salt Lake areas
Overnattede 5 nætter i januar 2023

2/10 Forfærdeligt

Jakir

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a very disappointing stay starting from airport pick up till the drop off. We stayed for two nights. Even though agreed for a bigger car for airport pick up, the hotel sent a smaller car which made our 40 minutes journey from airport to the hotel as hell. Service in the restaurants, bars are awful. In the regency bar, ordered a coffee which took more than an hour to serve after 10 times reminder even though the floor was not busy. On the day of the airport drop off, we were nearly missing our flight due to delay in getting a porter sent into the room and getting the car ready. The hotel need a whole revamp of service improvements programme. The only positive was Anant ( assistant manager on duty) who tried to ease our experience as best possible. Will avoid this hotel in future.

10/10 Fremragende

Sharmila

Overnattede 1 nat i december 2022

2/10 Forfærdeligt

DANIEL

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale
They host wedding events with open lobby balcony that carries booming, pounding music to all floors. It's a real loud party hotel. Management did not care and said it would end at midnight. I slept only 4 hours and had to continue my international meetings exhausted. Terrible. Bath caulking was dirty and moldy. Definately time for a cleaning and remodel. This was my fourth time here over the years, and each time has not been a good experience. I do not reccomend and will stay somewhere else in the future.

10/10 Fremragende

BIPIN

Overnattede 1 nat i november 2022

10/10 Fremragende

Arvind

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2022

10/10 Fremragende

Eva

Overnattede 1 nat i november 2022

10/10 Fremragende

Bhavna

Overnattede 1 nat i november 2022

8/10 Udmærket

Joshua Jack

Overnattede 4 nætter i november 2022