På stranden, hvidt sand, badehåndklæder, dykning
Tjek tilgængelighed

Anmeldelser af Phi Phi Holiday Resort

3.5 out of 5
Phi Phi Holiday Resort
Leam Tong Beach, Ko Phi Phi, Krabi

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 310 af i alt 642 anmeldelser" "
Bedømmelse på 8 − Udmærket. 215 af i alt 642 anmeldelser" "
Bedømmelse på 6 − Okay. 73 af i alt 642 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 642 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 16 af i alt 642 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

8,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Martin

Rejste med familie
Overnattede 3 nætter i december 2023
Svar fra Joy den 4. jan. 2024
Hello Martin,Thank you for sharing your experience with us.We are very grateful for the feedback provided. I have shared your comments with our team members who are currently working on the service issues you have highlighted.We thank you again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest. Best regards,Nawarat Pew-onExecutive Assistant Manager

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible service! Don’t lose your money there!
This hotel is one of my terrible holiday experience in my life. Management team very rude, very unprofessional! Save your money and spend it in better hotels! I paid for one week but I didn’t stayed even one minute in hotel. There is no shuttle service to Tonsai (Centrum)so you have to pay all the time 2.000+ baht each time. If you complain something, they don’t care! If you have any problem, they don’t care! If you want something, they don’t care! They just care how much money they got from people! No guest relations service! All workers are traines / interns, there is no professional people in hotel. My recommendation is don’t throw your money to the trash bin if you guy’s planing to go there! Pools very dirty, sunbeds very old! Everything was very bad!
Overnattede 6 nætter i november 2023
Svar fra Joy den 4. jan. 2024
Dear Sir,Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super lækkert feriested men der var heller ikke ret mange mennesker da jeg var på grund af Corona. Hotellet ligger i super lækre omgivelser med en perfekt Strand. Alle i personalet var super flinke at snakke meget godt engelsk. mig og min thai dame havde et mega nice ophold. Man skal forvente lidt udgifter til longtail både vis man ville ud at se noget. Der er lækker snokling muligheder i området det kan kun anbefale. Super Nice.
Overnattede 3 nætter i marts 2020
Svar fra Joy den 4. apr. 2020
Hello Sir, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best regards, Nawarat Pew-on Front Office Manager

10/10 Fremragende

Allan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fremragende
Det er jo et fantastisk sted
Overnattede 3 nætter i marts 2020
Svar fra Joy den 4. apr. 2020
Hello Allan, Thank you for your compliments about our hotel. Should you decide to return to our hotel, please do not hesitate to contact me directly and I shall take care of you personally. Best regards, Nawarat Pew-on Front Office Manager

10/10 Fremragende

Finn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great value in Phi Phi
Excellent service and great atmosphere. Very clean. The beach is perfect. Very quiet and relaxing.
Overnattede 5 nætter i februar 2020
Svar fra Thachakorn den 19. mar. 2020
Dear Finn, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future. Again, thank you for choosing Holiday Inn

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
God beliggenhed
Dejlig beliggenhed på lækker strand. Lidt slidt hotel og trænger til en opgradering på nogle værelser.
Overnattede 5 nætter i januar 2020
Svar fra Joy den 19. feb. 2020
Hello Sir, Thank you very much for taking the time to upload your review and comments like the one you have provided give our team continue motivated in delivering high standards of service. We hope you will be back to our resort soon! Best regards, Nawarat Pew-on Front Office Manager

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Absolut fantastisk
Vi bookede først 2 overnatninger, men endte med at blive der i 4 dage. Der var så dejligt og roligt, god service og hyggelige bungalows. Boede lige ud til den mest fantastiske strand, hvor der er ikke var for mange mennesker. Perfekt sted til par, som bare vil nyde hinanden og smuk natur. Bestemt anbefalelsesværdigt.
Overnattede 1 nat i januar 2020
Svar fra Joy den 19. feb. 2020
Hello Michelle, We thank you for sharing your experience. I appreciate that you have enjoyed your stay with us in overall. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards, Nawarat Pew-on Front Office Manager

10/10 Fremragende

mikkel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Very nice place away from all noise! A paradise island
Overnattede 5 nætter i november 2019
Svar fra KAI den 10. dec. 2019
Thank you very much

8/10 Udmærket

Poul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Dejligt hotel tæt på vandet. Man skal dog være opmærksom på at det koster ekstra med transport til og fra fastlandet hvilket kan blive dyrt for en større familie.
Overnattede 4 nætter i november 2019
Svar fra Joy den 26. nov. 2019
Dear Sir, Well thanks for taking your time, we as a team really appreciate it. we love to hear from our guest every time they stay with us, As for transportation from the mainland I have shared you comment with hotel management and I am confident that the actions taken will improve your next stay with us. Best regards, Nawarat Cehovic Front Office Manager

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
topklasse - på Phi Phi
Fantastisk set med lækre hytter/værelser og en super strand ! Morgenmaden er topklasse og god underholdning på stedet ! Ligger på en Bounty strand som man drømmer om - gode muligheder for longtail ture - både rundture og dykning ! Jeg anbefaler dette sted når man trænger til ro i sindet !
Overnattede 2 nætter i november 2019
Svar fra JK den 21. nov. 2019
Thank you very much.

10/10 Fremragende

Carsten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Paradis🌴
Virkelig dejligt resort, hvis du bare kommer for at koble af, den bedste strand lige foran hvor man kan snorkle blandt koraller og farvestrålende fisk, bedst når det er lavvandet hvor man kan snorkle på kanten at revet til det dybe vand.. kun en meget lille kiosk med drikkevarer på stranden, så man lever på resortet med alt mad, men dejligt mad, kan dog gå til byen som ligger 4-5 kilometer væk, men det prøvede vi ikke, det var ik nødvendigt.. (billedet er ved højvande, lige ude foran vores coral beach hytte)
Overnattede 7 nætter i januar 2019
Svar fra Joy den 26. feb. 2019
Dear Carsten, We thank you for sharing your experience. I appreciate that you have enjoyed your stay with us in overall. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards, Nawarat Cehovic Front office Manager

6/10 Okay

Martin

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Fantastisk sted men alt for dyrt
Fantastisk sted som desværre ikke lever op til deres omdømme. Meget høje priser på mad og drikkevarer samt udflugter. Man kan leje en båd for 1/10 af prisen ved at gå 50m ned af stranden. Hytter trænger til modernisering. Venligt personale men forstår ikke ens forespørgsler.
Overnattede 5 nætter i december 2017
Dear Martin, Thank you so much for your review of our hotel and rated us 3 out of 5. I am pleased to hear you enjoyed your stay with us in overall. It's something our staff takes great pride in. We hope you will visit us again. Warm regards, Lucas Chanter | General Manager

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Paradise
Fantastisk , stranden og hotellet er fantastisk , eneste er at bungalow også direkte på strand er ved at være lidt slidte, men ellers er alt i top.
Overnattede 2 nætter i juni 2017
Svar fra Nawarat den 16. jul. 2017
Dear Lars, We thank you for sharing your experience. I appreciate that you have enjoyed your stay with us in overall. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards, Nawarat Cehovic Front Office Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Flot strand
Fint hotel og skøn strand. Garden Villas er en smule små og virker en smule slidte.
Svar fra Nawarat den 4. jun. 2016
Dear Anonym, We thank you for sharing your experience about your stay. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. Best regards,

10/10 Fremragende

Tahi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Svar fra Nawarat den 11. jun. 2016
I hope that we will have the opportunity to welcome you again next time soonest. Best regards,

6/10 Okay

Troels Frank

Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
The room not finished... Still something to work out in room
Svar fra Nawarat den 17. jan. 2016
We thank you for sharing your experience I have shared your comments about the room was not available as per standard with our Housekeeping team, to ensure that we will be taken to minimize re-occurrence. We thank you once again for sharing your experience with us and hope that we will have the opportunity of making things right for you on your next visit. Best regards,

8/10 Udmærket

Malene

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Nawarat den 11. jun. 2016
I hope that we will have the opportunity to welcome you again next time soonest. Best regards,

10/10 Fremragende

Pernille/Allan, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Paradis
Helt fantastísk resort, med unik beliggenhed. Stranden er i verdensklasse.
Svar fra Husdinth den 18. aug. 2015
Dear guest, Thank you very much for a very nice review and high rate. We are looking forward to welcome you back again soon. Best regards,

10/10 Fremragende

Anders, Roskilde

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The most beatiful location
A fantastic stay with good service, a stunning beach location and great seafood.
Svar fra Stephane Duvacher den 13. sep. 2014
Dear Mr. Anders Thank you for your comments and for sharing your views about our hotel. it gives us great pleasure to read that you have enjoyed your stay with us. Looking forward in Welcoming you back to the resort in the future Warm regards Stephane

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
God beliggenhed
Hotellet ligger tæt på dejlig strand.
Svar fra Nawarat den 11. jun. 2016
Dear Anonym, We thank you for sharing your experience. I appreciate that you have enjoyed your stay with us in overall. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards,

8/10 Udmærket

J. Fischer, Danmark

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert og roligt hotel
Boede i dejlig stor bungalow 2. række fra vandet. Meget afstressende og smukt område med ok service. God detalje med flot "voksenpool".
Svar fra Nawarat den 11. jun. 2016
Dear J. Fischer, Thank you very much for taking the time to upload your review and comments like the one you have provided give our team continue motivated in delivering high standards of service. We hope you will be back to our resort soon! Best regards,

8/10 Udmærket

Søren, Frederiksberg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert, flot og lidt dyrt
Super flot og lækkert resort med en god pool, flot strand, lækre værelser og rigtig mange muligheder for større og mindre ture til de mange omkringliggende øer. Personalet er super venligt og hjælpsomt, dog kunne man ønske sig lidt bedre engelskkundskaber. Eneste minus er at man er lidt "bundet" til resortets spisemuligheder, som er er ganske glimrende, men lidt for dyre.
Svar fra Nawarat den 11. jun. 2016
Thank you very much for taking the time to upload your review and comments like the one you have provided give our team continue motivated in delivering high standards of service. We hope you will be back to our resort soon! Best regards,

6/10 Okay

Søren, Ærø

Synes godt om: Overnatningsstedets tilstand og faciliteter
Lækker og rolig beliggenhed
Hotellet ligger fredeligt, langt fra Tonsai, hvor nattelivet er. Smuk strand, udemærket pool og gode faciliteter. Priser på mad og drikkevarer er noget højere end inde i Tonsai, hvor konkurrencen er meget hårdere. Pool-servicen er dog ikke noget at skrive hjem om, men generelt venligt og smilende personale. Et sted der er værd at tage til, hvis man vil have fred og ro i nogen dage. PS: husk myggespray i store mængder!!
Svar fra Nawarat den 11. jun. 2016
We thank you for sharing your experience. I appreciate that you have enjoyed your stay with us in overall. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards,

8/10 Udmærket

Tina, Taastrup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotellet ligger noget afsidet men smukt.
Vi blev noget overrasket over, at vi skulle sejle i Longtailbåd til hotellet da vi troede at vi kunne tage en taxi til hotellet da der stod at det lå ca. 4 km fra centrum. Problemet var bare, at der ikke er nogen veje og at man derfor skulle sejle i ca. en halv time til byen som kostede 1000 bath hver vej. Hotellet ligger dog meget smukt og romantisk. Der er dog meget dyrt på hotellet i forhold til andre steder, men der er også mulighed for at spise billigt på små steder ved siden af hotellet. Vi fik morgenbuffet alle dage, men personalet var ikke søde til at fylde op osv. og aftenbuffeten var også skuffende når man tænker på prisen.
Svar fra Nawarat den 11. jun. 2016
We thank you for sharing your experience. I appreciate that you have enjoyed your stay with us in overall. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards,

10/10 Fremragende

Marissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff were amazing!
Overnattede 4 nætter i marts 2024
Svar fra Joy den 25. maj 2024
Dear Marissa,We thank you for sharing your experience.I appreciate that you have enjoyed your stay with us in overall.I am very grateful for the feedback provided as this allows us to improve our services. I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity to welcome you back to our resort.Best regards,Nawarat PewonExecutive Assistant Manager

10/10 Fremragende

Alice

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stage was friendly and helpful when needed.
Overnattede 2 nætter i januar 2024
Svar fra Nat den 24. mar. 2024
Dear Khun Alice,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 Udmærket

Milva, Aldeno

Rejste med familie
Synes godt om: Service og personale, faciliteter
Struttura in un contesto meraviglioso mare stupendo ,bei bungalow immersi nella natura e colazione abbondante e variegata.Lungo il tragitto per arrivare e per spostarsi da li visto che li non c è altro .Buone le escursioni A mio parere dovrebbero stare attenti a piu particolari da sistemare nella struttura e ce ne sono parecchi sia nei bungalow che nella struttura
Overnattede 4 nætter i marts 2024
Svar fra Nat den 24. mar. 2024
Dear Khun Milva,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for the inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 Okay

Tedd, Plymouth

Synes ikke om: Service og personale
Isolated, food was mediocre at best.
Overnattede 7 nætter i marts 2024
Svar fra Nat den 24. mar. 2024
Dear Khun Tedd,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for the inconvenience that may cause your experience during your stay with us.Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 Okay

Gabriela

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Sorry to say this is my first mediocre review of any accommodation in Thailand. The resort seemed to be entirely staffed by teenagers. Our room was very tired and dated. Towel rack falling off the wall, vinyl doors wouldn’t close, no artwork, terrible lighting. Bed was fine and AC worked so there’s that. Posting for yoga on the beach but teacher on holiday; posting still up. No towels at infinity pool, gym had equipment strewn all over the place, happy hour at beach bar advertised 2-5 pm and we get there at 445 and they say not serving after 430…breakfast buffet was good and plentiful and varied. Phi phi is stunningly beautiful don’t was hard to ruin anything with that beauty around you. Great treehouse restaurant “chilli and pepper” and amazing best bar ever called camel rock in local town down the road. Anyway this is called a 4-star but should really be a 2-3 star IMHO.
Overnattede 3 nætter i marts 2024
Svar fra Joy den 19. mar. 2024
Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

6/10 Okay

Heiner

Rejste med partner
Synes godt om: Service og personale
Die Lage und der Strand ist super, das Hotel hat schon bessere Zeiten gesehen, teils stark renovierungsbedürftig, schlechtes Preis/Leistungsverhältnis. Frühstücksauswahl zwar groß , aber von teils schlechter Qualität und unappetitlich. War kein Vergnügen damit. Das ganze eigentlich keine 4 Sterne, deshalb nicht unbedingt weiterzuempfehlen. Schade.
Overnattede 5 nætter i februar 2024
Svar fra Nat den 10. mar. 2024
Dear Khun Heiner,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for the inconvenience that may cause your experience during your stay with us. We will take your comment seriously to improve our hotel.Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Fremragende

Raul Omar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente lugar, todo está hermoso y tranquilo, las instalaciones están muy bien y el personal súper amable
Overnattede 4 nætter i februar 2024
Svar fra Nat den 5. mar. 2024
Dear Khun Raul Omar,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Fremragende

Jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
At first view the resort seems a little tired though after a day or two, it doesn't matter as everything else is wonderful. It's relaxed, staff are smiley and friendly, food is good, the outlook is gorgeous. Great choice of pools and food/drink options.
Overnattede 2 nætter i februar 2024
Svar fra Nat den 23. feb. 2024
Dear Khun Jane,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Fremragende

Edward, Ft. Simpson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Have stayed here 15 times..Great view, great staff.
Overnattede 6 nætter i februar 2024
Svar fra Nat den 23. feb. 2024
Dear Khun Edward,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment and your loyalty to the hotel. We are looking forward to welcoming you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Fremragende

Ramiro

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing place!
Overnattede 2 nætter i januar 2024
Svar fra Nat den 30. jan. 2024
Dear Khun Ramiro,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 Okay

Ahmed Amine

Rejste med partner
Synes godt om: Rengøring, service og personale
Very nice and helpful stafff. Limited food choice and transportation.
Overnattede 3 nætter i januar 2024
Svar fra Nat den 30. jan. 2024
Dear Khun Ahmed Amine,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 Udmærket

Teresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a private pool that made our stay perfection. It’s not convenient to get back and forth to the ferry. Otherwise it was lovely
Overnattede 1 nat i januar 2024
Svar fra Nat den 30. jan. 2024
Dear Khun Teresa,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

2/10 Forfærdeligt

Syed

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Nat den 30. jan. 2024
Dear Khun Syed,Allow me to clarify your feedback as you are the agent and we didn't have any record that the guests who stayed with us were dissatisfied during their stay with us.Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Fremragende

Julian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr schönes Hotel, große Anlage. Personal extrem freundlich und bemüht. Frühstücksbuffet war auch top. Der Strand ist wunderschön und weitläufig. Das Highlight an diesem Hotel ist der Sunset view Pool mit einer Bar.
Svar fra Nat den 18. jan. 2024
Dear Khun Julian,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 Udmærket

Nicole

Synes godt om: Rengøring, service og personale, værelsets komfort
Relaxing, beautiful stay
Visited during the Christmas holiday and enjoyed our 5-day stay. The hotel is a bit on the older side and there was construction happening in some of the suites close to ours that woke us up each morning (even on Christmas Day). The room we were in (Coral Sea View) was a bit outdated and had some quirks but still clean and comfortable with privacy and a gorgeous view. Included a cool outdoor shower we enjoyed. The staff was overall very friendly, though at dinner the service was very slow and drinks took a while, sometimes forgotten. The spa was wonderful for massages and scheduling boat tours and activities was super easy. The highlight was the Sunset pool and bar - so special. Highly recommend walking over to Jasmine’s for a few meals (right next door) and walking 20 mins the viewpoint 2 - then walking 5 mins further to Sai’s beach bar which was very nice.
Overnattede 4 nætter i december 2023
Svar fra Nat den 8. jan. 2024
Dear Khun Nicole,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Fremragende

Tyler, Cowichan Bay

Overnattede 2 nætter i december 2023
Svar fra Nat den 30. jan. 2024
Dear Khun Tyler,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Fremragende

Georgios, Setauket

a nice place for vacation
Overnattede 4 nætter i december 2023
Svar fra Joy den 4. jan. 2024
Hello Georgios,,Thank you for sharing your experience with us.We are very grateful for the feedback provided. I have shared your comments with our team members who are currently working on the service issues you have highlighted.We thank you again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest. Best regards,Nawarat Pew-onExecutive Assistant Manager

6/10 Okay

Matthew

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
This property is in desperate need of TLC and much more. The ceiling had large areas of water damage. The siding outside was so old and Sun damaged it was brittle. Grass was knee high behind the unit but got cut the day before we left. The lack of info on their not running water taxis after 2 (get flights arriving before Noon is a must) is a deal breaker. They bait and switch you on the better room and if you lay in advance you lose a day on the water taxi fiasco AND once there is when you find out you have a lesser room. The people are delightful but way too much wrong with the place to redeem it. Even fixed up it shows it’s age. Coffee machine broke. Their solution, wait until seven for a new one and go pay for coffee instead of them bringing it to you free like it is in the room, asap. Not ever a flicker in their eyes that the right response for an old broken coffee maker was to bring us a couple coffees. Sad but this isnt even close to an 8 something property.
Overnattede 4 nætter i december 2023
Svar fra Joy den 4. jan. 2024
Dear Matthew,Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Fremragende

Junyoung

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful sea!!
Overnattede 2 nætter i december 2023
Svar fra Nat den 13. dec. 2023
Dear Khun Junyoung,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 Udmærket

LUKE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love how quiet it is and how polite the staff are, they are all just so wonderful people. My only issue was my room's shower, the water pressure was not so great and the shower heads looked like they should be replaced. Other than that, maybe some small construction updates(some cracked concrete and wood in a few places), like the walkway up to my room and the wood on the deck on the porch of the room. Also, some bug spray foggers and a free bottle when you check in might be a good addition to the resort, because the mosquitos are insatiable. But don't focus on the less-than-pleasurable things. Phi Phi Holiday Resort is amazing. From start to finish, the experience is so smooth and streamlined. They got it figured out Excellent stay!
Overnattede 3 nætter i november 2023
Svar fra Joy den 13. nov. 2023
Dear Luke,We are grateful for your comments and for sharing your experiences of staying. As for the shower, I will address these issues with my entire team to better our products. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again soon. Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Fremragende

blaine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A beautiful tropical place to stay. Great and attentive staff cared for our every need. Highly recommended.
Overnattede 2 nætter i november 2023
Svar fra Nat den 7. nov. 2023
Dear Khun Blaine,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regardsNat

10/10 Fremragende

David Gonzalez

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the view from our room. The staff was very helpful and friendly I would definitely recommend it.
Overnattede 4 nætter i august 2023
Svar fra Joy den 31. aug. 2023
Dear David,Well thanks for taking your time, we as a team really appreciate it. we love to hear from our guests every time they stay with us, If there is anything else we can do, just let us know and we be on top of it, again THANK YOU SO MUCH! See you again soon!Best regards,Nawarat Pew-onExecutive Assistant Manager

8/10 Udmærket

Daniel

Synes godt om: Rengøring, service og personale
Alles in allem war es ein fantastischer Urlaub. Die Bungalows sind nicht mehr die neuesten aber gemütlich eingerichtet. Warmes Wasser, Klimaanlage usw. war alles prima. Der Außenbereich wird im Moment wieder komplett aufgearbeitet und aufgeräumt aber man fühlt sich wohl und man kann herrlich auf der Anlage rum laufen. Das Frühstücksbuffet ist echt lecker und es ist für jeden etwas dabei. Die Restaurants und Bars direkt am Strand sind echt zu empfehlen und haben ne grosse Auswahl. Das Fitnessstudio ist echt prima und auch dort ist für jeden etwas dabei. Das Personal und die Bewohner sind echt fantastisch. Super freundlich und wirklich bemüht den Gästen einen super Urlaub zu verschaffen. Probleme in den Zimmern usw. werden direkt vom Personal beseitigt. Der Strand und das Wasser sind der Hammer. Sehr sauber und vor allem eine herrliche Ruhe zum entspannen. Auch die Freizeitaktivitäten sind prima. Schnorcheln, Kanu oder Kajak, Bootstouren rund um die Insel, Fitnesscenter oder einfach nur faul am Strand liegen. Circa 30 minuten Fußweg zum nächsten kleinen Dorf mit Supermärkten, kleine Shops, Bars und Restaurants. Transfer mit dem Boot zum Resort und zurück klappen auch prima. Das Resort ist genau das richtige für Leute die Ruhe und Entspannung suchen. Keine Clubs, Discos, Autos oder sonstiges. Ein grosses Dankeschön an die gesamte Belegschaft des Resorts und natürlich auch an Expedia für den reibungslosen Ablauf dieser Reise. Gerne wieder und bis zum nächsten Mal auf Ko Phi Phi.
Svar fra Joy den 1. okt. 2023
Dear Daniel,Thank you for taking the time for the review. we love to hear about our great staff and services. we really appreciate it and hope to see you soon, take care!Best regards,Nawarat PewonExecutive Assistant Manager

10/10 Fremragende

Jeffrey

Overnattede 3 nætter i juli 2023
Svar fra Nat den 12. aug. 2023
Thank you for taking the time to share your experience during your stay with us. We hope to have an opportunity to welcome you back again :)

8/10 Udmærket

Dianne and Michael, Banksia Grove

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We haven’t been to the resort for a few years due to COVID etc but was pleasantly surprised that it was still very quaint and relaxed, the staff are great and spa and restaurants/bars fantastic. Can’t wait to plan another holiday back to Phi Phi island. It is also great to see that the resort is updating rooms to enhance the experience
Overnattede 3 nætter i juli 2023
Svar fra Nat den 16. jul. 2023
Dear Khun Dianne and Michael,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We are looking forward to welcoming you back again :)Best regardsNat

10/10 Fremragende

Pascal

Overnattede 4 nætter i maj 2023
Svar fra Nat den 16. maj 2023
Thank you for your stay and for taking the time to leave us the feedback :)