Hoteller nær Kitchener Memorial Auditorium Complex

"Lobby is nice but once you get into the hallways and rooms, they are a bit outdated."

"The reception staff were very rude and unhelpful."

"The property was beautiful. The building is in a great location, right above Lala social club, which was amazing also. The initial set up with virtual key, and parking was a bit of a challenge bc the texts with information went to spam. So it's not for the technologically challenged but my understanding is you can also request key card for pickup. The remote concierge was excellent and fast at solving our issues. We had a power surge in the area apparently, which caused some electrical outages...

"The breakfast buffet was good overall, but I was surprised to find an extra charge for an omelet. I assumed it was included, and the server did not mention that it would cost extra. It would be helpful if staff informed guests of any additional charges when ordering to avoid misunderstandings."

"As always, the service is perfect. Food delicious and spa treatments are fabulous!"

"The building was really old and run down. My ground floor room had a sliding glass door out to the parking lot and no bar in place for security so as a woman travelling alone I hated that. However the staff were great, the breakfast was decent, the rooms were clean."

"Charming & clean room. Bright & cheery. Kimmie was a great host! She even loaned us blankets to sit outside by the outdoor fireplace at night. James & Kimmie provided a delicious breakfast that was fresh & tasty in the morning. Recommend to anyone!"

"Very clean hotel and nice staff"

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"Room was very clean and spacious. We really enjoyed our stay. The bed wasn’t very comfy though. Would like some gluten free options at the breakfast bar other than yogurt and fruit."

"Great hotel convenient location."

"I recently stayed at the Holiday Inn Waterloo and was extremely disappointed with the housekeeping service and overall cleanliness. During my stay, the room was barely cleaned at all. The staff only emptied the trash and made the bed superficially, but the floors in both the bedroom and bathroom were never properly cleaned. There was visible dirt, dust, and hair on the bathroom floor that remained for the entire duration of my stay. It felt unsanitary and uncomfortable. When I politely...

"Easy check in and a seamless experience without needing to see any staff. Instructions provided are clear and include helpful videos."