Lobby

Anmeldelser af Hilton Garden Inn Kitchener/Cambridge

3 out of 5
Hilton Garden Inn Kitchener/Cambridge
746 Old Hespeler Rd, Cambridge, ON

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 413 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 378 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 121 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 51 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 1000 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 7 nætter i august 2021
Svar fra HGI Team den 29. aug. 2021
Thank you for your review. We appreciate your feedback.

10/10 Fremragende

Tim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always a nice stay at this well run hotel. Convenient to get to, lots of great food options nearby
Overnattede 1 nat i maj 2024
Svar fra HGI Teams den 13. maj 2024
Thank you for sharing your comments. It is true, we have a great location with easy access to highway 401 west and east bound and over 50 restaurants within 1km of the hotel.

10/10 Fremragende

Madonna, Niagara Falls

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra HGI Team den 11. maj 2024
Thank you for your review. We always appreciate feedback and love sharing them with our team. Thank you for the glowing review.

10/10 Fremragende

Madonna, Niagara Falls

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and quiet, helpful staff, spacious room
Overnattede 2 nætter i maj 2024
Svar fra HGI Staff den 10. maj 2024
Thank you for your kind review. We are so pleased to hear you found the hotel, friendly, clean, quiet and spacious. All the key points we strive for.

10/10 Fremragende

Tina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay.
Overnattede 1 nat i maj 2024
Svar fra HGI Team den 5. maj 2024
Thank you for your review. We are glad to hear you had a great stay and found the hotel comfortable and convenient.

6/10 Okay

Rebecca

Rejste med partner
Synes godt om: Service og personale, faciliteter
We had some issues with sink, toilet and shower doors in our room but it wouldn’t stop us from staying here again. Towels were tired and could use some replacing
Overnattede 1 nat i maj 2024
Svar fra HGI Team den 5. maj 2024
Thank you for your comments. It seems like we need to go over the details of this room to make sure everything it is top work order. Thank you for your feedback.

6/10 Okay

Sonja, Matheson

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All staff encountered were very friendly and helpful. The main lobby was nicely decorated. The hotel and room were generally pretty clean. We did encounter some downsides: -We did need to request new sheets as there were some makeup stains on ours. -The sheet situation is very bizarre with the corners sewn to fit over the bed corners and the duvets having matching corner cuts to match. I've never seen anything so silly while staying at a hotel. It looks pretty but is not very functional for sleeping. -If you like doing puzzles to figure out how to turn on and off the shower while switching between two shower heads, this is what you'll encounter here. -The bathtub was SUPER slippery. Both my mother and I almost wiped out and ended up buying a cheap shower mat from dollarama to use during our stay. -The bathroom fan didn't seem to be working so it remained pretty humid in our room. -There is no mirror outside of the bathroom.
Overnattede 3 nætter i april 2024
Svar fra HGI Team den 4. maj 2024
Thank you for your review and comments. Seems like you had a few issues with the fixtures and bedding. Definately we will take back your feedback to see how we can setup the room and taps for success as there are a lot of turning dials to navigate.

8/10 Udmærket

Roxanne

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The kids enjoyed the pool
Overnattede 2 nætter i april 2024
Svar fra HGI Team den 29. apr. 2024
Thank you for taking the time to let us know how your stay was. Glad to hear the kids loved the pool.

8/10 Udmærket

Krzysztof, Bialystok

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra HGI Team den 28. apr. 2024
Thank you for your review. We appreciate your comments. Your feedback is much appreciated.

10/10 Fremragende

Ilona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra HGI Team den 22. apr. 2024
Thank you for your review of your recent stay with us. Seems like everything was great from check in to check out time. We love hearing from our guests about how they enjoyed their experience at the hotel.

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel. Easy access from the highway
Overnattede 3 nætter i april 2024
Svar fra HGI Team den 13. apr. 2024
Thank you for your review. Our hotel is conveniently located at hwy 401 and hwy 24 with easy on and off access. We have a great location no matter where your travel takes you.

10/10 Fremragende

gisell

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente lugar
Overnattede 7 nætter i januar 2024
Svar fra HGI Team den 13. apr. 2024
Thank you for your kind review. We appreciate you letting us know you had an excellent stay with us.

8/10 Udmærket

Alexander

Overnattede 1 nat i april 2024
Svar fra HGI Team den 3. maj 2024
Thank you for your response. We appreciate your feedback and are always looking for ways to improve our services.

6/10 Okay

Brenden

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra HGI Team den 10. apr. 2024
Thank you for your review. Feedback is important as it allows us to understand where improvement is needed. Thank you.

10/10 Fremragende

celso

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
newly renovated....Good value at the discount price..free parking and WIFI
Overnattede 1 nat i april 2024
Svar fra HGI Team den 8. apr. 2024
Thank you for your review. We are newly renovated and offer great value - everything all under one roof. We have all your needs from meeting services, full restaurant and bar, complimentary parking and free wifi. The Hilton Garden Inn offers something for everyone.

6/10 Okay

kanoko, Batavia

Synes godt om: Service og personale
Overnattede 1 nat i april 2024
Svar fra HGI Team den 8. apr. 2024
Thank you for your review. Your feedback is important to us as it allows us to learn and grow. Guest satisfaction is our focus.

10/10 Fremragende

Ken

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
we checked in around 330 Thursday and the young lady and the young man who checked us and our friends were welcoming,efficient, and helpful. They explained the dining options to us as well. I don't remember their names but we were impressed. our rooms were also exceptional
Overnattede 1 nat i april 2024
Svar fra HGI Team den 5. apr. 2024
Thank you for your review. We are pleased to hear you had a great experience at the hotel. We will be sure to share your comments with our staff as being mentioned makes everyone feel appreciated. We sure do value our hard working staff as we have the best!

8/10 Udmærket

Rob

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was to modern style for our taste. Shower doors leeked like crazy onto the floor. Breakfast was real expensive for what was there. Same thing both days.
Overnattede 2 nætter i marts 2024
Svar fra HGI Team den 2. apr. 2024
Thank you for your review. We will certainly look into your comments to make sure everything is in working order in the bathroom.

10/10 Fremragende

Zorica, Etobicoke

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My room was spacious and very clean. The staff were extremely pleasant. The pool temperature was a comfortable warm. I would definitely return.
Overnattede 1 nat i marts 2024
Svar fra HGI Team den 30. mar. 2024
Thank you for your response and speaking to our goals. Clean, comfortable and friendly staff is our primary goals and it looks like we achieved those goals in your opinion. We will be sure to share your comments with our staff.

10/10 Fremragende

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk staff that checked us in was extremely helpful making us feel welcome, the other front desk staff could be a bit more cheerful I feel. Our housekeeper was amazing, cheerful and made us feel extremely welcome and important to the hotel, very helpful and quick to be sure our needs were met. Our waitress for the night of the 20th she was amazing she really made our trip amazing, dinner was so much better with her service. She was so kind patient and understanding. My youngest daughter absolutely adored her, she was still talking about her the next day and on the ride home. We will for sure be returning for another visit.
Svar fra HGI Team den 22. mar. 2024
Thank you for your kind review. We love reading about how our staff made a difference in our guests stay. We believe we have the best staff and will be sure to share your comments with them. Recognizing staff for their service and hard work is important to us. Thank you for sharing your experience.

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra HGI Team den 23. mar. 2024
We appreciate you taking the time to let us know how your stay was. We are so glad to receive a 5 out of 5 review.

10/10 Fremragende

Donald, Wellesley

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was enviting and the staff were great. Any issue was immediately dealt with. The Hilton Gardens is well maintained and looked after. The rooms are well maintained comfortable! Overall our visit was wonderful.
Overnattede 2 nætter i marts 2024
Svar fra HGI Team den 22. mar. 2024
Thank you for your thorough review of the hotel. Great service with a well maintained hotel is a recipe for happy guests. Thank you for sharing your experience. We appreciate your feedback.

2/10 Forfærdeligt

Paola

Overnattede 2 nætter i marts 2024
Svar fra HGI Team den 10. apr. 2024
Thank you for your review. Seems like we didn’t meet expectations. We will review the details of your stay to understand your comments.

8/10 Udmærket

Peter

Overnattede 1 nat i februar 2024
Svar fra HGI Team den 29. mar. 2024
Thank you sharing your review of your recent stay with us. A always appreciate feedback.

10/10 Fremragende

Jodi

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay here Great staffing at front desk ! Nice accommodation and very comfy bed!!
Overnattede 2 nætter i marts 2024
Svar fra HGI Team den 8. mar. 2024
We agree with you - we have the best staff around! Glad to hear you found the hotel to be comfy and a great place to stay. Your feedback is greatly appreciated.

10/10 Fremragende

Hugo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. Pool is a little small, but everything else was good.
Overnattede 1 nat i marts 2024
Svar fra HGI Team den 8. mar. 2024
Thank you for your review and comments. Sounds like you had a great time during your stay! Guest satisfaction is very important to us.

10/10 Fremragende

Denise

Overnattede 1 nat i marts 2024
Svar fra HGI Team den 23. mar. 2024
Thank you for your review. We appreciate your feedback.

4/10 Dårligt

Julie

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The lobby seating were dirty with stained seats, and the rooms had stained countertops and tables. Would not recommend it for a Hilton chain, there is no pride or care demonstrated in the upkeep of their hotel.
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 2. mar. 2024
Thank you for your review. We will certainly look into your claims and address the stains. Upkeep is important so thank you for bringing this to our attention. Thank you for sharing.

8/10 Udmærket

Shannon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 1. mar. 2024
Thank you for your review. We are glad to know had a good stay with us. We always appreciate your feedback.

10/10 Fremragende

Alana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They made our anniversary extra special with beautiful rose petals on the bed and a card signed by the staff. Thank you!!!
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 19. feb. 2024
Thank you for your comments. We truly hope you had a great stay celebrating your anniversary with us.

10/10 Fremragende

Janine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy and convenient check in. Rooms were clean and we couldn’t beat the location. Will definitely stay again soon.
Overnattede 2 nætter i februar 2024
Svar fra HGI Team den 19. feb. 2024
Thank you for your review and comments. Our hotel offers a great location and we are so glad you noticed the cleanliness upkeep of the hotel. We appreciate you noticing.

10/10 Fremragende

Dana

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra HGI Team den 12. feb. 2024
Thank you for the 10 out of 10 review. We appreciate your positive feedback and are thrilled you had a great stay with us.

10/10 Fremragende

Shawna

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra HGI Team den 12. feb. 2024
Thank you for taking the time to complete a survey regarding your experience at the Hilton Garden Inn Cambridge. We are absolutely thrilled to receive your glowing review. Much appreciated.

10/10 Fremragende

Sabrina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cozy, clean and pleasant
The hotel was very chic yet cozy when I walked in. The receptionist was very nice and helpful. The room was clean and nice. The pool was warm and had ample space to relax if needed. I didn't love that the workout room had a window right into the pool area but otherwise it was great. There was a fire place with lots of nice seating in the lobby next to the hotel restaurant.
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 11. feb. 2024
Thank you for sharing your comments about your recent stay at the hotel. It seems you enjoyed your stay in our clean cozy hotel and was able to relax.

6/10 Okay

Wolfgang

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
the floors in our room where very dirty, there was no plug in the bathtub. there were no towels.
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 8. feb. 2024
Thank you for your response and letting us know about your recent stay. It seems we dropped the ball and did not go back to the room and make sure the detailing of your room was complete. We will follow up with our team to address your concerns. We value and appreciate your feedback.

6/10 Okay

Jennifer

Synes godt om: Service og personale
Synes ikke om: Rengøring, værelsets komfort
Meh
Room was not clean when we arrived; floor, chairs and surfaces had debris all over them. Had to ask front desk to send someone to re-clean our room as we went out for food to pass that time. Pool area was dirty, had live and dead bugs all over the place. Bed would not stay still, was very squeaky and the mattress looked like it was on a platform meant for a bed smaller than a king. Staff was nice but will not stay here again.
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 7. feb. 2024
Thank you for sharing your experience with us. While it appears we overlooked several key issues when detailing your room, we sincerely apologize for the meh experience you had. We will review your feedback with our Manager team to immediately address your issues. A great stay experience is our goal and we fell short this time.

2/10 Forfærdeligt

Alex

Rejste med partner, Rejste med kæledyr
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Things were stolen from my room.
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 4. feb. 2024
We have been informed of your situation and have reached out directly to review the situation.

10/10 Fremragende

Stephanie

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful greeting by front desk staff. A lot of options for guests in lobby- convenience store, bar, in room dining . Room met what expected.
Overnattede 1 nat i februar 2024
Svar fra HGI Staff den 5. feb. 2024
Thank you for your thorough review of the hotel during your recent stay. We are pleased to hear the hotel met your expectations and that you found the hotel staff friendly. The hotel has something to offer every traveller.

10/10 Fremragende

Isaias Jesus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra HGI Team den 2. feb. 2024
Thank you for your review of your recent stay. We appreciate you letting us know you had an excellent stay with us.

10/10 Fremragende

Todd

Overnattede 1 nat i februar 2024
Svar fra HGI Team den 4. feb. 2024
Thank you for your comments, we love the positive review of a 10 out of 10 rating! We work hard to make each and every stay a great experience.

10/10 Fremragende

ERIK

Overnattede 1 nat i januar 2024
Svar fra HGI Team den 22. mar. 2024
Thank you for the 5 out of 5 review. So glad you had an excellent stay.

8/10 Udmærket

Fabian Ariel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Every thing was as expected, Friendly staff
Overnattede 1 nat i januar 2024
Svar fra HGI Team den 27. jan. 2024
Thank you for your review. Glad to hear your stay was as expected and noticed we have the friendliest staff. We totally agree with you.

10/10 Fremragende

Belinda

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra HGI Team den 27. jan. 2024
That you for the 10 out of 10 review. We love receiving the glowing review.

6/10 Okay

Ashley

Does not offer free wifi, rooms are
Overnattede 1 nat i januar 2024
Svar fra HGI Team den 21. jan. 2024
Thank you for your review. The hotel absolutely offers complimentary wifi. It states it on our website, inside your key packet provide details on how to login as well as it is mentioned at check in. Should you ever have questions, please reach out to the front desk and they are always ready to help and answer questions.

10/10 Fremragende

rebecca

Overnattede 1 nat i januar 2024
Svar fra HGI Team den 19. jan. 2024
Thank you for the excellent review of the hotel. Sounds like you had a great stay from start to finish.

8/10 Udmærket

Erin

Rejste med familie
No heat in pool
Overnattede 1 nat i januar 2024
Svar fra HGI Team den 15. jan. 2024
Thank you for your feedback. Regulating the pool can be difficult. With busy team weekends the water is constantly being topped up. We will continue to monitor the temperature to ensure it stays warm.

8/10 Udmærket

Edward

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra HGI Team den 15. jan. 2024
Thank you for your review. Your feedback is important as it lets us know how we are doing. We appreciate your comments.

8/10 Udmærket

Lise

Overnattede 1 nat i januar 2024
Svar fra HGI Team den 2. feb. 2024
Thank you for your review. We always appreciate and welcome feedback.

6/10 Okay

Krista

Synes godt om: Service og personale
Synes ikke om: Rengøring
The toilets dirty. No towels
Overnattede 3 nætter i januar 2024
Svar fra HGI Team den 8. jan. 2024
Thank you for your review. It seems like when did not put our best foot forward with paying attention to the details of your room. We will discuss with team to make sure issues raised are addressed. Thank you for letting us know.

6/10 Okay

Gail

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We came for the night to enjoy the pool which was just a little too cool. The rest of the stay was great
Overnattede 1 nat i januar 2024
Svar fra HGI Team den 8. jan. 2024
Thank you for letting us know the pool was too chilly. With winter upon us finally, we have raised the temperature in the pool.