Hoteller med pool i Kingvale

"The room looked clean, but unfortunately it did not smell fresh. There was a noticeable odor, like dust and something stored away for a long time, which made the stay a bit uncomfortable. With better ventilation or a deeper cleaning, the experience could have been much better."

"When we first arrived, it became clear that the staff seriously needs training on how to treat customers regardless. There was some sort of rudeness from the staff during both check-in and checkout. While the rules they mentioned might be true, the way they explained them was not welcoming —for example: ‘World of Hyatt doesn’t matter, whether Discoverist or Globalist, you have to leave at 10 AM.’ We never felt welcomed for highly-rated, luxury ski resort property. The staff member insisted on...