First of all, we had a hard time finding Bldg 5! Then we didnt have an access code to get into the unit. Thankfully I did have the owners phone number with me so I left a message & she immediately returned my call. She was able to walk us through the door access code process so we could fet into the unit. As soon as we walked into the unit we detected a urine smell. It was pretty bad. I called the owner the next morning to let her know about the smell, she contacted the cleaning lady to check it out & clean as needed. When we got back to the unit that evening we could still smell it. I checked with the front office the next morning & all they knew was that the problem was solved. I told them it wasn't, that I could still detect the offensive odor. They suggested I contact the owner which I did once again. She always answered my calls thankfully. She pursued the problem we were having & when we arrived back to the unit that evening, it as better but still detectable. We stayed away from the unit most of the time except for showers & sleeping. We didn't feel comfortable buying food & cooking in there or to just hang out there for long. If we turned the AC on it did help with circulating the air & the smell wasn't as bad. We feel cheated on being able to enjoy our time there & feel we should be entitled to a partial discount which has not been offered. The smell was obvious as soon as you walked in the door. Our daughters came over & immediately could smell it as well. It may be the futon, we never did sit on anything except 2 chairs that I put a towel on first to block the odor. All this to say, it was an extremely dissatisfied stay. This has been a long awaited trip, our first time to Maui & are leaving very disenchanted with our experience. There were a few other things but the smell was the worse to cope with. I'm surprised the cleaning lady couldn't detect the smell?!!