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Anmeldelser af Viva Hotel

3.5 out of 5
Viva Hotel
10/2 Gagarina Av, Kharkiv

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 5 af i alt 19 anmeldelser" "
Bedømmelse på 8 − Udmærket. 7 af i alt 19 anmeldelser" "
Bedømmelse på 6 − Okay. 3 af i alt 19 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 19 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 19 anmeldelser" "

7,6/10

Rengøring

7,4/10

Service og personale

8,0/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

8/10 Udmærket

Nick

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Even with covid time place is busy. Good breakfast. Lacking purifiers and unity covid gels....
Overnattede 1 nat i oktober 2020
Svar fra Hotel Viva den 14. okt. 2020
Thank you for chosing our hotel and your feedback! We are glad, you are satisfied with food and the hotel in general. We have maid who do cleaning stuff very often and also you can find antiseptic in every public areas (e.g. bar, reception, toilet etc). Thank you for staying, come to us again! :)

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a very under rated hotel. The room was comfortable and quiet. All the staff were very helpful and knowledgeable about the local area. This hotel is within easy walking distance to the centre of Kharkiv.
Overnattede 7 nætter i november 2019
Svar fra VIVA Hotel den 8. jan. 2020
Thank you for your feedback! Hope to see you again! :)

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i august 2019
Svar fra Manager den 30. aug. 2019
Dear Anonymous! Thanks for your feedback. We hope you will stay at the VIVA Hotel on your next visit. Best regards

8/10 Udmærket

Joern

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i juli 2019
Svar fra manager den 22. jul. 2019
Thank you for Your positive feedback. We are very pleased that You liked our hotel. We will be glad to meet You again!

4/10 Dårligt

Horst-Dieter

Synes godt om: Værelsets komfort
Overnattede 7 nætter i juni 2019
Svar fra manager den 15. jul. 2019
Thanks for the feedback. We will be grateful if you tell more in detail what you did not like.

8/10 Udmærket

Nick, USA

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale
good place for the shortstop - my first stop was not so good but their breakfast is good for the level of the hotel - - and this time the service was much better
Overnattede 1 nat i maj 2019
Svar fra Manager VIVA den 2. jun. 2019
Dear Nick! Thank you for choosing VIVA Hotel and for taking the time to share your impressions of living. We are pleased to know that your vacation was a success this time, and that we corrected your impression of us. Thank you for noting our service, we strive to improve it, and we work on it every day. We will be very pleased to see you again at the VIVA hotel! Best regards, hotel manager

10/10 Fremragende

Kevin J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2019
Svar fra manager den 13. jun. 2019
Dear Kevin J, thanks for your feedback. We will be glad to see you again in the VIVA hotel!

2/10 Forfærdeligt

lutfi

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2018
Svar fra Manager den 13. feb. 2019
Thanks for the feedback. We will be grateful if you tell more in detail what you did not like.

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring
Marketing works well -- good and fast emails and check in was easy - but! - we ordered lux with 2 separate beds - but we got one big one and unfold couch that was very uncomfortable - when we called to change for the right one appeared that the one we booked was not available in reality - just online. shower and water was good, hot and clean. room - the windows are not sealed and it turned out cold at night. breakfast was good too. Internet - just a joke- - the speed was so bad you cannot even read the news - i am not recommending this place as hotel changed the rooms on us and we had not had a good rest
Overnattede 1 nat i oktober 2018
Svar fra Manager den 25. okt. 2018
Dear Anonymous! Thank you for choosing Viva Hotel and for that. What shared their impressions of living. Thank you for appreciating our service and breakfast as well as the buffet. We are very sorry that you had some inconvenience, but we assure you that your comments have been taken into account. We would like to assure you that all our rooms are equipped with an individual wireless internet system. We hope that we will have another opportunity to welcome you to our hotel, and we, on our part, will make every effort so that you will have only pleasant memories of your time at the VIVA hotel. Best regards, hotel manager

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale
The staff is very young they do not like to smile to often. My room was not cleaned on the second night.
Overnattede 2 nætter i november 2017
Svar fra Viva Hotel den 23. nov. 2017
Thanks for your feedback! Be sure, we necessarily to take measures to improve the quality of service and the affability of our staff.

8/10 Udmærket

peter, rhoon

Synes godt om: Rengøring, service og personale
goed hotel, niet ver van het centrum
mooi hotel, kamers waren in orde, alleen jammer van douchen in bad. had een superior kamer geboekt, maar kreeg helaas een standaard kamer
Overnattede 4 nætter i juni 2017
Svar fra Manager den 29. nov. 2017
Bedankt voor je feedback. We zullen werken aan het verbeteren van ons hotel.

8/10 Udmærket

Odd- Harry

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Kharkiv trip
Nice looking hotel nice bed and clean bathroom i was happy whit this. But it is not alowd too smoke in this hotel but no one care it stincks like smoke in hallway and also gets in too the roms!!!! even whit sign of penalty if you smoke!!!!!! Why the hotel dont kick this person out!!! Its alitle bit away from the city center but you can walk too main things in Kharkiv around 15 minute walk. The staff was rather rude and i dident like them at all. My wife speaks russian and she feelt they treat us very bad i feelt this too. One woman the second day was more nicer. You have too pay for breakfast they dident have what they rite on the meny and food was not very good at all avoid breakfast. I will not stay here again.
Svar fra Manager den 2. feb. 2018
Thanks for Your feedback. We are very sorry that Your stay in the hotel was overshadowed by some inconvenience. In fact, we are actively fighting with smoking in the hotel, as we have a hotel for non-smokers. As for the staff, we assure You that Your comment will be considered. Also in the shortest possible time, additional trainings will be conducted with the hotel staff. We are extremely sorry that during Your stay at our hotel You have experienced inconvenience. We assure You that we will make every effort for Your further comfortable stay in our hotel. We really hope for Your new visits!

8/10 Udmærket

dean w, Edmonton, Alberta Canada

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Warm and friendly
I really enjoyed my stay at the Viva hotel. Staff was very friendly. I will deffinately stay with them again upon my return to Kharkov.
Svar fra Manager den 2. feb. 2018
Thank you for Your positive feedback. We are very pleased that You liked our hotel. We will be glad to meet You again!

6/10 Okay

Евгерий, Киев

Synes ikke om: Værelsets komfort
номера не 32 кв м а 22 кв м максимум
Странные названия номеров - двуспальный номер - это на самом деле обычный однокомнатный номер, завтраки слабенькие, в номере одна входная дверь, второй нет, соответственно и шумоизоляции нет, и запахи из кухни у вас в номере.

6/10 Okay

WJWitt

Synes godt om: Service og personale
Synes ikke om: Rengøring, værelsets komfort
Four Star* in Kharkov
Lower your expectations! Check-in was quick and friendly and I was recognized as I made my reservatio on-line and pre-paid. The Suite was a nice size but I was instantly greeted by an odd smell. Furnishings and linen was dated and bed was large but not particularly comfortable. Breakfast was adequate and service was prompt. Just spent a quick night here as I arrived late at the airport and was going on the next day.

8/10 Udmærket

Hunter UPS

Synes godt om: Rengøring, service og personale, værelsets komfort
yes I would recomend my stay there and I will stay again
My stay there was very nice,the hotel is a little small but very nice for a personaly feel ,the staff were very helpful and they knew English,and going out I walked around in the evening and to get a feel of the culture there and there was no problem,and the people that I met were kind ,if they knew some English,and the ones that didnt know any were hesitant to talk ,just because they didnt know what to expect from a forieign person,I would say In Kharkiv the food that is there is very good,alot of dishes there I had never tasted before,there is no problems getting a taxi there to get around

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

dony

Synes godt om: Service og personale
Breakfast
Breakfast is too little for a man....very little portion of breakfast meal!