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Anmeldelser af Novotel Imagica Khopoli Hotel

5 out of 5
Novotel Imagica Khopoli Hotel
30 31 Sangdewadi Off Mumbai Pune Exp Wy, Khopoli Pali Rd Khalapur, Khalapur, Maharashtra

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 50 af i alt 136 anmeldelser" "
Bedømmelse på 8 − Udmærket. 45 af i alt 136 anmeldelser" "
Bedømmelse på 6 − Okay. 17 af i alt 136 anmeldelser" "
Bedømmelse på 4 − Dårligt. 12 af i alt 136 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 12 af i alt 136 anmeldelser" "

8,2/10

Rengøring

8,0/10

Service og personale

8,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Peter

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Brilliant Indian food.
Stayes for business purpose. Worked fine. Sometimes a bit noisy because it is more a leaisure/theme hotel forbholidays and weddings.
Overnattede 7 nætter i marts 2023

8/10 Udmærket

A K

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023

8/10 Udmærket

Bivin

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i december 2023

8/10 Udmærket

Mudasir iqbal

Overnattede 1 nat i november 2023

8/10 Udmærket

Tatsuyuki

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

6/10 Okay

Arun

Overnattede 1 nat i juli 2023
Svar fra Novotel Imagica den 18. jul. 2023
Dear Valued Guest,Thank you very much for rating us. Looking forward for many stays that are more memorable with us. Imagical Regards, Anil Chavan,General Manager,Novotel Imagicaa Khopoli.

10/10 Fremragende

Shatrughan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome hospitality 😊
Stay was good Ankita was really good at point to help very kind and humble girl.
Overnattede 2 nætter i maj 2023

10/10 Fremragende

Saketesh

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2023

4/10 Dårligt

Farhanuddin Aman

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Average experience
Service is very slow, rooms weren’t cleaned properly, Check-out was chaotic. Food quality needs significant improvement.
Overnattede 3 nætter i februar 2023

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale
Not worth the money
Not so great experience here. The room wasn’t clean. Service was sub par, particularly travel assistance and front desk. I was messed around for two hours whilst waiting for a taxi and eventually told Id need to wait another hour. Service is nonexistent They also charge 6,500 inr for a taxi back to Mumbai (local rate is 1,800). Please note this is very much catered for children and there is extremely loud music and character dancing played at breakfast.
Overnattede 2 nætter i februar 2023
Svar fra Novotel Imagica Khopoli den 7. feb. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Imagical Regards,Anil ChavanGeneral ManagerNovotel Imagicaa Khopoli

10/10 Fremragende

Utpal

Overnattede 1 nat i december 2022
Svar fra Novotel Imagica Khopoli den 7. feb. 2023
Dear Patron,We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Imagical Regards,Anil ChavanGeneral ManagerNovotel Imagicaa Khopoli

6/10 Okay

RAJEEV

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Deceptive
Hotel needs Renovation badly. Its in Depilated state.
Overnattede 2 nætter i juli 2022
Svar fra Novotel Imagica Khopoli. den 31. jul. 2022
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Forfærdeligt

sanjay

Overnattede 1 nat i maj 2022

4/10 Dårligt

prishita

Overnattede 1 nat i april 2022
Svar fra Novotel Imagicaa Khopoli den 22. jun. 2022
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

4/10 Dårligt

AJAY

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room condition was deplorable. There were cracks on room walls. Furniture was broken. there was no carpet. I was expecting far more superior room quality for 150 SGD. It was like a 2 star hotel. No way near 4 stay as Novotel claims. Also the quality and spread of breakfast was average. extremely disappointed
Overnattede 1 nat i marts 2022
Svar fra Novotel Imagicaa Khopoli den 22. jun. 2022
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Forfærdeligt

Deepak

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worst stay
Worst and third class hospitality, washrooms are stinking. No one to pick your calls. Little rude behavior from staff. Many other good options available near to lonavala. Dont waste money
Overnattede 1 nat i marts 2022
Svar fra Novotel Imagicaa Khopoli den 22. jun. 2022
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Forfærdeligt

Jugal

Overnattede 1 nat i marts 2022
Svar fra Novotel Imagicaa Khopoli den 22. jun. 2022
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

8/10 Udmærket

Munjal

Overnattede 2 nætter i januar 2022
Svar fra Novotel Imagicaa Khopoli den 22. jun. 2022
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

4/10 Dårligt

Tina

Overnattede 2 nætter i december 2021
Svar fra Novotel Imagicaa Khopoli den 22. jun. 2022
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Forfærdeligt

Roshini

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2021
Svar fra Anil Chavan den 7. jan. 2022
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Pooja

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2021
Svar fra Anil Chavan den 7. jan. 2022
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

4/10 Dårligt

Ganesh

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
1stly
Overnattede 2 nætter i december 2021
Svar fra Anil Chavan den 9. dec. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 Forfærdeligt

Robin

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra A den 4. dec. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Chetan Balasaheb

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The food was good. The staff was busy with overload of work due to weekend and marriage function at hotel but otherwise the staff was cooperative. The food was very expensive.
Overnattede 1 nat i november 2021
Svar fra Anil Chavan den 4. dec. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Jayashree

Overnattede 2 nætter i november 2021
Svar fra Anil Chavan den 4. dec. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Santosh

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021
Svar fra Anil Chavan den 16. nov. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Rohit

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
If your visiting Imagica might as well have a good stay here property is good. Amenities like Swiming pool etc were closed but the entire area is truly the highlight of the place. Food was good especially the breakfast.
Overnattede 2 nætter i november 2021
Svar fra Anil Chavan den 5. dec. 2021
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

2/10 Forfærdeligt

Nishit Shah

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fully Unequipped To Handle Capacity
We stayed 2 nights and Imagicaa also isn't really well maintained. Hence avoid for a bit if you are planning the same. Understaffed, No Ala Carte Available at restaurant. After voicing our concerns finally they did serve us reluctantly since we dint want to the buffet and no other restaurants nearby outside either. Food was very good. No proper sign boards on Pune Expressway showing exit to NOVOTEL. Remember from Mumbai its after you pat the 1st expressway toll to take the KHOPOLI exit which is quite small and rough roads. Cleanliness was quite bad at the hotel. Even room cleanup wasn't good. Pretty much nothing much to do in the hotel since pool / spa / etc was shut. Just some indoor games like foosball / TT / Etc were there to kill time Room Service took forever. Door keys dint work since property hasn't been maintained and door batteries not changed. Housekeeping / Room cleanup was underpar. Cobwebs under the bed. No replenishment of toiletries / etc. Knowing we were 2 adults + 2 kids yet they maintain only 2 towels in the room even after requesting a few times. They did send to the room eventually since it was a necessity. Concierge to pick luggage during check out not available. Only 3 counters combined for check in and check out took us 30+ mins for both procedures. Staff tried to do whatever best they could however with this kind of resources nothing much can be done. Valet at check out was fully mishandled and was quite bad.
Overnattede 1 nat i november 2021
Svar fra Anil Chavan den 10. nov. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Harsh

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2021
Svar fra Anil Chavan den 10. nov. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 Forfærdeligt

Vinod

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2021
Svar fra Anil Chavan den 10. nov. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Bhavna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Service and very friendly staff
Overnattede 2 nætter i september 2021
Svar fra Anil Chavan den 18. okt. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

4/10 Dårligt

RAVISHANKAR

Synes ikke om: Service og personale
AVERAGE SERVICE QUALITY
Overnattede 1 nat i oktober 2021
Svar fra Anil Chavan den 18. okt. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Jitendra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
VERY GOOD
VERY GOOD ARE ALL THE THINGS
Overnattede 2 nætter i september 2021
Svar fra Anil Chavan den 18. okt. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Krishnanjali

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Overnattede 1 nat i september 2021
Svar fra Anil Chavan den 18. okt. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Asim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2021
Svar fra Anil Chavan den 18. okt. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Pankaj

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2021
Svar fra Anil Chavan den 17. sep. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

2/10 Forfærdeligt

MV

Rejste med familie
Synes ikke om: Service og personale, værelsets komfort
Disappointment stay
The quality of food (Buffet Dinner and Breakfast) was not as per like 3 star only. I wont suggest this hotel to my friends.
Overnattede 1 nat i september 2021
Svar fra Anil Chavan den 15. sep. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 Forfærdeligt

Narendra Singh

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i september 2021
Svar fra Anil Chavan den 17. sep. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Prashant

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel is good. Staff is helpful and foos is good. There should be some more free activities for kids.
Overnattede 1 nat i september 2021
Svar fra Anil Chavan den 15. sep. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Peaceful Trip
The hotel was nice and clean.
Overnattede 2 nætter i september 2021
Svar fra Anil Chavan den 15. sep. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Sabir

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2021
Svar fra Anil Chavan den 27. aug. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Mayank

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good stay
Overnattede 2 nætter i juni 2021
Svar fra Novotel Imagicaa Khopoli den 2. jul. 2021
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Swapnil

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2021
Svar fra Novotel Imagicaa Khopoli den 19. jun. 2021
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

Shashank

Rejste med familie
Synes ikke om: Rengøring, værelsets komfort
Overnattede 2 nætter i juni 2021
Svar fra Novotel Imagicaa Khopoli den 19. jun. 2021
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2021
Svar fra General Manager den 27. mar. 2021
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

SHARMIN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2021
Svar fra General Manager den 14. mar. 2021
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

4/10 Dårligt

Gayatri

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
Okay for 1 day stay.
Very badly maintained, average breakfast and below average service. Everything was closed and restricted and due to fewer employees nothing was maintained. Parking area is not maintained.
Overnattede 2 nætter i januar 2021
Svar fra General Manager den 5. mar. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

8/10 Udmærket

attul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2021
Svar fra General Manager den 23. feb. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

6/10 Okay

Vaibhav

Rejste med familie
Synes ikke om: Service og personale
Very bad experience
Average hotel and should have only one or two star rating. We planned stay at this hotel to celebrate Valentine Day. Before making reservation hotel confimed that they have arranged special event (pool side party) on the occasion of Valentine Day. Till Check In they confirmed about the event and @9.30pm we got to know, due to less occupancy they have cancelled this party. Really very disappointed situation for all family members. Never expected such shocks from group like Novatel. Apart from this they were not ready to serve a la carte menu and forcing to have very expensive buffet. Finally we went outside at 10pm and had dinner 15 km away with small kids. Rooms were also very small with poor maintenance and stinking smell. At breakfast the guy at entry point was very loud (you should have politeness while communicating with your guests). Overall very bad experience and will not visit again
Overnattede 1 nat i februar 2021
Svar fra General Manager den 17. feb. 2021
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Due to bushfires in surrounding areas, there were ash particles floating in the air due to which the management had to shift the dinner indoors. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

10/10 Fremragende

Dinesh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2021
Svar fra General Manager den 17. feb. 2021
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli