My wife and I recently stayed at this hotel from June 30th to July 3rd, and it was a thoroughly disappointing experience, far below what one would expect from a five-star establishment.
Upon check-in, we were given an extremely cramped room (1402), which was uncomfortable and claustrophobic. When we asked to change rooms, the front desk staff were unhelpful and seemed to struggle with English, simply telling us the hotel was fully booked.
Breakfast was a challenge due to the lack of labels on dishes, crucial for those with food allergies. The staff couldn't provide clear answers about the food's contents.
The beach experience was marred by the difficulty in finding available sun chairs, which were packed tightly together. Noise levels were unbearable with extremely loud speakers in the amphitheater, making it impossible to enjoy the surroundings.
Dinner was another letdown. The plates, glasses, and cutlery smelled musty, and we found hairs in our food. The music in the amphitheater was excessively loud, shaking our room's windows until midnight. Despite complaints, the staff were dismissive.
We were also woken up by a loud recorded trumpet call in the morning. Breakfast was again disappointing with spoiled food.
Overall, our stay was so unpleasant that we decided to leave early and move to another hotel. This place failed to deliver the five-star experience it promises. I would not recommend this hotel to anyone expecting a high standard of service and comfort.
