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Anmeldelser af Citrus Hotel Johor Bahru by Compass Hospitality

3.5 out of 5
Citrus Hotel Johor Bahru by Compass Hospitality
No. 16, Jalan Station, Johor Bahru, Johor

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 147 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 358 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 320 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 127 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 48 af i alt 1000 anmeldelser" "

6,6/10

Rengøring

7,2/10

Service og personale

7,0/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Niels Pilt, Frederiksberg

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Man får hvad man betaler for
Ikke prangende, men der er hvad der skal være, wiFi udmærket. .beligenhed i gå afstand til station og iøvrigt centralt beliggende.

6/10 Okay

April Chinn Hui

Rejste med familie
Synes godt om: Service og personale, faciliteter
NOTE - Hotel expects a RM10 for 2 pax per night on top of what you paid in Expedia. Hotel staff said this is for the city tax. This wasn't made known to me by Expedia at all. Would be better if this was informed earlier and sorted out. Location - it's indeed very convenient location being just across the road from city square mall and walking distance to the Pasar Karat (Bazar JB). Condition of hotel - alot of wear and tear and some things/covers are missing. Housekeeping crew has done a relatively good job to keep the room and toilet relatively clean. If it bugs you to see rust or missing covers, pls dun book here then. Also, the pillows are way too soft.
Overnattede 1 nat i maj 2024
Svar fra The Team at Citrus Hotel JB den 21. maj 2024
Dear April Chinn Hui, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,

8/10 Udmærket

Haruhide

Synes godt om: Service og personale, faciliteter
値段相応で寝るだけなら駅近で良い。チェックイン開始1時間前に到着したが、チェックインできたのはとても良かった!隣はショッピングセンターだし、食べるには困らない。朝食も美味しかった。
Overnattede 1 nat i april 2024
Svar fra The Team at Citrus Hotel JB den 3. maj 2024
Dear Haruhide, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards,

8/10 Udmærket

Lai

Synes godt om: Rengøring
No.
Overnattede 1 nat i april 2024
Svar fra The Team at Citrus Hotel JB den 22. apr. 2024
Dear Lai,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards, The Team at Citrus Hotel JB.

8/10 Udmærket

Jmial

Rejste med partner
Synes godt om: Rengøring, service og personale
Convinient.Near CIQ shops Price reasonable.Easy booking
Overnattede 1 nat i marts 2024
Svar fra The Team at Citrus Hotel JB den 6. apr. 2024
Dear Jmial, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

6/10 Okay

Chong Wee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Price has increased recently. No discount for Expedia member. My room was at level 2, and there were water splashing sound throughout the night.
Overnattede 1 nat i marts 2024
Svar fra The Team at Citrus Hotel JB den 12. mar. 2024
Dear Chong Wee,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

8/10 Udmærket

Lai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The Team at Citrus Hotel JB den 12. mar. 2024
Dear Lai, Thank you for giving us a high rating. We’re looking forward to serve you soon. Best Regards,

4/10 Dårligt

Kiong

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Is okay
Overnattede 3 nætter i december 2023
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Kiong,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

6/10 Okay

Mohamed

Overnattede 1 nat i februar 2024
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Mr. Mohamed,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

6/10 Okay

Abhishek

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Abhishek,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

10/10 Fremragende

saraz

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Saraz, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

6/10 Okay

Lie

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
My hotel experience..
Very convenient n close to City Square. Washing basin in toilet leaks.. Room interior is very classic n clean. Hall to the room is a bit smelly. Overall, it is a value for money staying.
Overnattede 1 nat i januar 2024
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Lie, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,

6/10 Okay

eral

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I will not stay in here again
Overnattede 1 nat i januar 2024
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Eral, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we would strive to improve positively and serve you better with memorable experience. Best regards,

4/10 Dårligt

YASUYUKI

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
部屋にティッシュペーパーくらい置いて欲しい。
Overnattede 1 nat i januar 2024
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Yasuyuki,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

4/10 Dårligt

Lucia

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
電視不能看，房沒有窗，冷氣設備漏水會弄濕行李。
Overnattede 2 nætter i januar 2024
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Lucia,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Best regards,

6/10 Okay

Aminah binti

Overnattede 1 nat i december 2023

10/10 Fremragende

Danny

Overnattede 2 nætter i december 2023
Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Danny, Thank you for giving us full marks on your stay with us! We hope to have you back for another amazing visit! Kind regards,

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring
Very good location, directly across the road from City Square Mall. For the price of the room I would think the location and basic amenities made up for it. (they provide toothbrush, towels, shower gel etc - the basic necessities) Rooms were basic, there was stains on the bedsheet and mould in some corners of the bathroom. The walls are quite thin so you would hear others walking or talking along the corridor. Sufficient for a short stay considering the price.
Overnattede 2 nætter i december 2023

6/10 Okay

Anthony

Svar fra The Team at Citrus Hotel JB den 5. mar. 2024
Dear Anthony,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

10/10 Fremragende

jimmy

Overnattede 3 nætter i december 2023

6/10 Okay

LOO

Overnattede 1 nat i december 2023

4/10 Dårligt

Ou Slang

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

8/10 Udmærket

Mritunjay

Overnattede 2 nætter i december 2023

8/10 Udmærket

Kuladeva

Overnattede 1 nat i november 2023

8/10 Udmærket

Yonka Chagikata

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra The Team at Citrus Hotel JB den 27. nov. 2023
Dear valued guest, Thank you for giving us a high rating. We’re looking forward to serve you soon. Best Regards,

10/10 Fremragende

Mohamed Razak

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra The Team at Citrus Hotel JB den 19. nov. 2023
Dear Mr. Mohamed Razak, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

8/10 Udmærket

Sivashankaran

Synes godt om: Rengøring, service og personale
Friendly counter staff 1 Malay lady (14/11 at counter) Indian man (15/11 at counter) Room air-con needs to be serviced. Not that cold - near the bed area Technician came to see, but he couldn't do much. He helped me to push the bed - nearer to air-con. Technician - very friendly young man
Overnattede 1 nat i november 2023
Svar fra The Team at Citrus Hotel JB den 19. nov. 2023
Dear Mr. Sivashankaran,We glad that you enjoyed your stay with us. We sincerely empathize for the inconvenience caused; we take note your valuable feedback for continuous improvement and look forward to welcome you again to our hotel. Kind regards,

10/10 Fremragende

Loh

Overnattede 1 nat i november 2023
Svar fra The Team at Citrus Hotel den 9. nov. 2023
Dear Loh, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

10/10 Fremragende

Chern Kuan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
2nd stay and it has been enjoyable. Hotel staffs are very polite. Recommended to stay!
Overnattede 1 nat i oktober 2023
Svar fra The Team at Citrus Hotel den 1. nov. 2023
Dear Chern Kuan, Thank you for your high recommendations! We hope to be part of your next JB adventure! Kind regards,

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Irresponsible hotel and bad stay
Wasn't able to check in until 4+ am due to power shutdown. Wasted my money on booking for one night stay when I only managed to check in at close to 5am and check out at 9am as I needed a stay over before moving for next destination. The lobby was filled with people sleeping on the sofa because they couldn't enter the rooms to sleep. Wanted the hotel to refund but they rejected and said it was not their issue for the power shutdown. It wasn't my issue as well please. I paid for the whole night stay without any compensation. I bought the breakfast buffet as well but it was another waste of money. They only have one soup, nasi lemak, kuay teow, bread and omelette. Such limited choices, you would rather walk out and eat elsewhere cheaper and nicer.
Overnattede 1 nat i oktober 2023
Svar fra The Team at Citrus Hotel JB den 1. nov. 2023
Dear Valued Guest, Thank you for staying with us here Citrus Hotel JB. We take note your stay commentsand we shall review for improvements. We request you to share your stay details (name, room no & check-in date) directly at hm@citrushoteljb.com to speed up the rectification. We sincerely apologise theservice shortfall and do give us another chance to welcoming you back to Citrus Hotel. Lookingforward to hear from you soon. Best Regards,

4/10 Dårligt

Elizabeth R.

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I got a windowless room, despite picking a room depicted online as having a window. The trash can had not been emptied. The air conditioner tried, but never got the room actually cool. The walls were thin and so I could hear all the noise happening in the hallway
Overnattede 1 nat i oktober 2023
Svar fra The Team at Citrus Hotel JB den 1. nov. 2023
Dear Ms. Elizabeth R,Thank you for staying with us and taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to serve you better. Best regards,

8/10 Udmærket

Bao Xian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very near City Square and CIQ. Staff there greeted every guest with sincerity
Overnattede 1 nat i oktober 2023
Svar fra The team at Citrus Hotel JB den 21. okt. 2023
Dear Bao Xian, Thank you for your high recommendations and praise for our friendly team! We hope to be part of your next JB adventure! Kind regards,

8/10 Udmærket

Angappan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Citrus
It's value for money and location very apt to get train,taxi and the service is good
Overnattede 3 nætter i oktober 2023
Svar fra The team at Citrus Hotel JB den 21. okt. 2023
Dear Angappan, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

10/10 Fremragende

kam loy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
value for money , friendly staff
Overnattede 1 nat i september 2023
Svar fra The Team at Citrus Hotel JB den 21. okt. 2023
Dear Kam Loy, Thank you for the amazing full score review! Look forward to see you soon.Kind Regards,

2/10 Forfærdeligt

JJ

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was dirty. Checking in was a hassle
Overnattede 2 nætter i august 2023
Svar fra The Team at Citrus Hotel JB den 1. nov. 2023
Dear JJ,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Best regards,

4/10 Dårligt

Yuichi

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Electricity connection.
Overnattede 1 nat i august 2023
Svar fra (Ridzwan | Operation Executive) den 11. sep. 2023
Dear Yuichi, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we will strive to improve positively and serve you better with memorable experience. Thank you & be well

6/10 Okay

Shinichi

Synes godt om: Service og personale
立地は抜群
立地は良い（シティスクエアのすぐ南）けど、古くて部屋の壁も薄い。朝食も１人５５０円ぐらいだっとので付けたけど、可もなく不可もなく。
Overnattede 1 nat i august 2023
Svar fra シトラスホテルのチーム den 11. sep. 2023
親愛なるシンイチ様いつもご宿泊いただきありがとうございます。 ご迷惑をおかけしたことを心からお詫び申し上げます。 皆様の貴重なご意見を今後の改善に活かしてまいりますので、また当ホテルへお迎えできることを楽しみにしております。 よろしくお願いします、

8/10 Udmærket

MD Shabir, Singapore

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
No Fridge...No mineral water.
Svar fra (Ridzwan | Operation Executive) den 11. sep. 2023
Dear MD Shabir,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Thank you & be well

8/10 Udmærket

Cindy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Location is perfect
Hotel location is convenient, just across the road from Maybank City Square. Room is small 17sqm but comfortable. There is a hair dryer as well as an electric kettle.
Overnattede 1 nat i august 2023
Svar fra The team at Citrus Hotel JB den 11. sep. 2023
Dear Cindy, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards,

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
1 night
Booked for 1 night just to accomodate few hours while waiting for some errands to complete in one day. All is good though
Overnattede 1 nat i august 2023
Svar fra The team at Citrus Hotel JB den 6. aug. 2023
Dear Valued Guest, thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

8/10 Udmærket

Nor Sahrel

Overnattede 1 nat i juli 2023
Svar fra The team at Citrus Hotel JB den 6. aug. 2023
Dear Nor Sahrel, Thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

8/10 Udmærket

Nor Sahrel

Overnattede 1 nat i juli 2023
Svar fra The team at Citrus Hotel JB den 25. jul. 2023
Dear Nor Sahrel, Thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

10/10 Fremragende

Man Ling

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and good location, forget the buffet breakfa
Very enjoyable stay The room is clean and tidy, not noisy overnight, and location is excellent convenient. Easily reach hawker nearby and gate to Singapore within 10 minutes walk But the breakfast can skip, 20 MYR definitely have better choice
Overnattede 1 nat i juni 2023
Svar fra The Team at Citrus Hotel den 25. jul. 2023
Dear Man Ling, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

4/10 Dårligt

Datin

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very Hard to find parking, hotel didnt provide parking. The family room 305 also dont have window. im for sure will not come back to this hotel
Overnattede 1 nat i juli 2023
Svar fra (Ridzwan | Operation Executive) den 25. jul. 2023
Dear Datin,Thank you for staying with us and taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to serve you better. Thank you & be well

4/10 Dårligt

Khairul Dzakirin Bin

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Svar fra The team at Citrus Hotel JB den 25. jul. 2023
Dear Khairul Dzakirin, Thank you for staying with us! Look forward to see you soon. Kind Regards,

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Good location but no good service.
2pm is the hotel scheduled check-in time. We went at 3pm, was told room not ready, disappointed. Help us store luggage, we went shopping first. When we came back after 5pm, room was ready for check-in but was given a room just above the lobby level, next to breakfast lounge, noisy floor, another disappointment! One toilet roll for 2-persons for 2-days stay. Dissatisfaction.
Overnattede 2 nætter i juni 2023
Svar fra (Ridzwan | Operation Executive) den 25. jul. 2023
Dear valued guest,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Thank you & be well

6/10 Okay

Alan

Overnattede 2 nætter i juni 2023
Svar fra The team at Citrus Hotel JB den 25. jul. 2023
Dear Alan, Thank you for staying with us! Look forward to see you soon. Kind Regards,

8/10 Udmærket

Neo-Lek

Overnattede 4 nætter i marts 2023
Svar fra The Citrus Hotel Management den 1. maj 2023
Dear Neo-Lek, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Good location
Very near to shopping and food.
Overnattede 1 nat i april 2023
Svar fra The Citrus Hotel Management den 5. apr. 2023
Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.

10/10 Fremragende

Lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Just opposite City Square
Many breakfast, lunch, dinner options within vicinity. Hotel is slightly old, but clean. Room done up daily.
Overnattede 2 nætter i marts 2023
Svar fra The Citrus Hotel Management den 4. apr. 2023
Dear Lee Jun Yang, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.