Hoteller med pool i Jocotenango

"Peaceful quiet and clean and the staff so nice 10/10"

"Todo muy bien con la estadía"

"We were disappointed with our stay and left early, forfeiting our second night because the noise was unbearable. The property photos are extremely misleading. Balconies appear to face a peaceful forest, but actually overlook a busy highway with constant traffic, loud mufflers, honking, barking dogs, and roosters crowing at all hours. We booked expecting a quiet, "spa-like" environment based on the listing, but relaxation or sleep was impossible. Furthermore, pre-trip communication was...

"Beautiful property, spacious rooms, great views, amazing breakfast, friendly staff"

"Nice"

"I’m not a native English speaker, but quite a few of the staff didn’t speak any English, (this is a 4 star hotel in the capital city of Guatemala) Ask for child bed and an electric heater during check in, waited a little over an hour until I called reception to remind them, waited another 15 minutes before I walked to reception to remind them again, after one more hour my wife, speaking Spanish, arrived and she told them again. About 10 minutes later it arrived. We ordered food to the room,...