4/10 Dårligt
Verificeret rejsende
21. feb. 2020
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor service from hotel reception/management
My wife and I booked 8 nights at the Danat Jebel Dhanna Resort
the occasion of our silver wedding anniversary in January 2020
booked all 8 nights in a beach chalet
the entire stay paid for IN ADVANCE / PERPAID
We experienced a really POOR SERVICE from the hotel reception and the hotel management
4 HOURS BEFORE CHECKING IN, we were told by email that they could only give us 5 nights and that the last 3 nights would be canceled (at the same time we were leaving Dubai in our rental car)
The reason for cancellation was that the hotel was taken over by the UAE Government
[Office of the Crown Prince of UAE] to host a VIP Delegation
We fully understand that the hotel has no influence and that they have no choice but to obay order from UAE Government
but I don't know if I should believe that they were first notified by the UAE Government on the same day we should check in.
We were offered that they could rebook us for the last 3 days to their sister hotel in Abu Dhabi (Al Raha Beach Hotel)
Hotel Reception / front desk they never offer any extra service (for example free breakfast or dinner) for the past 3 days in Abu Dhabi as a substitute for ruining / breaking up our silver wedding anniversary vacation ..
But a super good service from the staff of the restaurant (Tides) and the cleaning staff made our stay bearable
Hotel Reception / Management could learn a lot from you.
NOT A HOTEL I WOULD RECOMMEND OR VISIT AGAIN
Verificeret rejsende
Overnattede 8 nætter i januar 2020