Hi Fred, Thank you for taking the time to review your stay at Teton Shadows Eagle D. We are so glad to hear that your family had a great stay overall and enjoyed the location of the property. We apologize for any confusion regarding accessing the loft. We do want to point out that the listing has photographs with captions showing the ladder leading to the loft. That said, we have since updated the description for additional transparency. We are truly sorry that you found mouse droppings in the home. We have placed mouse traps in the unit that are checked during each inspection and we have also performed a deep clean at this property. Our standard check-in time is 4:00 pm, and we have a thorough two-part process to ensure the unit is ready for guests. After our cleaning team finishes their work, our inspections team checks the unit to ensure everything is in order. Once this process is complete, the access code is activated for guests. We were not notified that your unit was ready early and we are disappointed to learn this was not the case when you arrived at 3:30 pm. Please let us know if you ever return to the area. We would love the opportunity to host you for a seamless stay in the future. All the best, The Outpost Crew

Hi Corey, Thank you for taking the time to review your recent stay at Teton Shadows Eagle D. We are certainly disappointed to learn of the cleanliness issue encountered during your vacation, as this does not meet the very high cleaning standards we pride ourselves on. While we will be addressing this specific oversight regarding the unsightly toilet with our respective team, we would have been more than happy to send a new cleaning crew back to rectify the issue, had we been made aware during your stay. We again apologize for the impact this had on your vacation, but do appreciate you making us aware so that we are able to continue to make future improvements. We also appreciate your feedback regarding the beds, although are disappointed to learn that you found the mattresses not to be up to your level of comfort. While we have found mattress comfort to be highly subjective for each reservation, and have not received this type of feedback here before, we want to ensure this information and your experience is taken appropriately. We will keep a close eye on any similar future reports, to pass along to the homeowner should it become a pattern. We would very much love the opportunity to host you for a seamless stay should you ever return to the area in the future. We again truly appreciate your feedback and will be sure to further review and appropriately address the issues you have brought to our attention. Best, The Outpost Crew

Hi Dr. Anthony Kopczyk, Thank you for taking the time to share your feedback with us about your recent stay at Teton Shadows Eagle D! Your feedback is crucial to helping us continually improve the guest experience we provide. While we are thrilled to hear that you enjoyed the location of the property, we would like to apologize for any inconvenience you may have experienced during your stay. We take guest satisfaction seriously, and we are committed to ensuring that our guests have an enjoyable and comfortable stay. We appreciate your comments regarding the refrigerator door, kitchen appliances, kitchen amenities, and mattresses. We understand that these are important aspects of any guest’s stay and we will take your feedback into consideration as we strive to provide the best possible experience for our guests. If you ever stay with us again, we would appreciate being able to fix items such as lacking kitchen items during your stay. That being said, we apologize the kitchen was not well stocked and we will review items we need to add to the home. Once again, we apologize for any inconvenience you may have experienced during your stay with us. We very much appreciate your feedback and will use it to make necessary improvements to ensure a seamless and comfortable stay for all our future guests. If you ever plan to return to the Jackson Hole area, please do not hesitate to contact us. We would love the opportunity to host you again and provide you with a memorable stay that exceeds your expectations. Best, The Outpost Crew