Værelse - 1 kingsize-seng - handicapvenligt - byudsigt | Byudsigt

Anmeldelser af Hilton Jackson

3.5 out of 5
Hilton Jackson
1001 E County Line Rd, Jackson, MS

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 412 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 248 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 157 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 94 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 89 af i alt 1000 anmeldelser" "

8,0/10

Rengøring

8,4/10

Service og personale

7,2/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Mika

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is located off of highway 55 getting around was easy. The pool and workout area were decent and the bar had decent drinks.
Overnattede 2 nætter i maj 2024
Svar fra Meagan Torrence, Director of Sales den 20. maj 2024
Mika, Thank you so much for taking the time to leave us some feedback about you stay. We are pleased to hear that you enjoyed yourself and hope that we are able to welcome you back again soon!

4/10 Dårligt

Kat

Forretningsrejsende
Synes godt om: Service og personale
There is no free Wi-Fi, getting out of the Hilton parking lot is impossible due to heavy traffic in both directions, not that many options for food in the area, and the room was not all the way clean when I checked in. The pillows were small and hard even when stacked up, making it difficult to sleep. No issues with the staff.
Overnattede 1 nat i maj 2024
Svar fra Gerica Branson den 15. maj 2024
My apologies for the inconveniences during your stay.

6/10 Okay

Stephanie A

Overnattede 3 nætter i april 2024
Svar fra Gerica Branson den 15. maj 2024
Thanks

6/10 Okay

SHUNQUANETTE

Rejste med familie og småbørn
Synes godt om: Service og personale
Rooms are outdated. Hallways has an odor. Only 1 elevator operable. Friendly, helpful and professional staff. Very safe and convenient area. Just needs upgrades
Overnattede 1 nat i april 2024
Svar fra CharlesW den 24. apr. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Fremragende

Lauren

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was friendly and helpful! The room was clean and welcoming. The walls were thin though, so you can hear everything in the rooms next to you and in the halls.
Overnattede 2 nætter i april 2024
Svar fra ChalesW den 24. apr. 2024
Thanks, see you on next visit!

10/10 Fremragende

Leroy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great area
Overnattede 2 nætter i april 2024
Svar fra CharlesW den 20. apr. 2024
Thanks! See you on next visit!!

8/10 Udmærket

Megan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Gerica Branson den 15. apr. 2024
Thanks so much.

6/10 Okay

Tori

Overnattede 2 nætter i februar 2024
Svar fra CWhite den 13. apr. 2024
Thank you!

4/10 Dårligt

Jolene

Forretningsrejsende
Synes ikke om: Faciliteter
The cleaning was not good had to request toilet paper and cleaning even after enquiring the staff said I would not. The bed was hard and not comfortable needs upgrading. The food was great and over all out of all I found that the description of all the amenities were not available.
Overnattede 3 nætter i april 2024
Svar fra Charles den 11. apr. 2024
Thank you for taking the time to give your feedback. It is our commitment to continue to strive for excellence every day. We review these complaints in our managers meetings, and we take every comment and concern very seriously. We are looking at your concerns about the bed and other issues. We apologize for this less than perfect stay. Thank you for choosing the Hilton Jackson. Hope to see you again!

6/10 Okay

Amanda

Synes godt om: Service og personale
Svar fra Charles den 11. apr. 2024
Thanks for choosing Hilton Jackson.

4/10 Dårligt

Milton

Synes ikke om: Rengøring, service og personale
Svar fra Theresa Hilton Jackson den 2. apr. 2024
Thank you Milton for your review. I am sorry that our hotel did not meet expectations. We would love the opportunity to hear your feedback so that we can improve.

2/10 Forfærdeligt

Tenry

Overnattede 1 nat i marts 2024
Svar fra Gerica Branson den 15. apr. 2024
My apologies for any and all inconveniences.

10/10 Fremragende

larry d.

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
everything was good except had only one elevator working with seven floors we were lucky we were on 2 floor so we used the stairs.
Overnattede 2 nætter i marts 2024
Svar fra Gerica Branson den 26. mar. 2024
My apologies about the elevators, We appreciate the great comments. Thanks.

10/10 Fremragende

Sheila

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff Convenient location
Overnattede 1 nat i marts 2024
Svar fra Gerica Branson den 24. mar. 2024
Thanks for the great comments.

2/10 Forfærdeligt

Heath

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The worst hotel ever. Might as well be a motel 6 roach motel. They lied and said our reservation was canceled. That it was canceled by Expedia. My guess is that so they could avoid paying Expedia any fees. Because we arrived so late we ended up staying. Bathrooms not clean. Everything worn down, elevators didn’t work. Thermostats didn’t work. Funky smell throughout. Pool had algae. Hilton should just tear the whole thing down.
Overnattede 1 nat i marts 2024
Svar fra Gerica Branson den 20. mar. 2024
Good evening, My apologies for the inconveniences during your stay with us. We do not cancel any reservations with third party entities. I hope you have a great day.

2/10 Forfærdeligt

Marvin

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Many unsatisfactory and unsafe I did report to Hilton no General Manager on site to deal with issues. Only 1 elevator working ( unsafe), kitchen out of food, cups (2days),no room microwave, no hot water for bathing, no vending machine in designated areas…this is not the service expected at the Hilton chain hotels !!! Terrible trip.. waiting for elevator up or down 20 minutes…with full hotel ….. I am asking for an adjusted rate or refund .. and a call from someone in hotel management …. These issues need correcting asap Marvin/Debra Morris 951-407-6229 2ligongirl@gmail.com
Overnattede 3 nætter i februar 2024
Svar fra Gerica Branson den 3. mar. 2024
Good afternoon Mrs. Marvin. My apologies for the inconveniences that occurred during your stay. We discounted your room for the inconvenience We adjusted your rate from 182.92 to 32.92 for 1 night. Again, My apologies. Have a great day

4/10 Dårligt

Mark

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The foyer was cold, could have put heaters at the door to counter cold coming in, caused the bar and dining area to be cold. Also for such an expensive place, could have offered breakfast, nothing there.
Overnattede 1 nat i februar 2024
Svar fra Meagan Torrence, Director of Sales den 22. feb. 2024
Hi Mark, We sincerely apologize for the issues that you face during your stay with us, but we would absolutely love to have the opportunity to make it up to you. We do offer many packages that include breakfast and would love to feed you in Wellington's during your next trip to Jackson!

10/10 Fremragende

George

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Meagan Torrence, Director of Sales den 22. feb. 2024
George, Thank you truly for your 10/10 review! We LOVE to hear that you enjoyed your stay. Come back to see us very soon!

6/10 Okay

Clinique

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The staff was amazing
Overnattede 1 nat i februar 2024
Svar fra Gerica Branson den 14. feb. 2024
Thanks so much for the great comments!

4/10 Dårligt

Oscar

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Guests were loud and smoking in hallway.
Overnattede 1 nat i februar 2024
Svar fra Gerica Branson den 13. feb. 2024
My apologies, We will make sure our security is monitoring the hallways more.

10/10 Fremragende

Lacarveous

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was my second time staying here. The hotel is very nice. They even put me on the PH floor. (Something I like) I will be back again!!
Overnattede 1 nat i februar 2024
Svar fra Gerica Branson den 13. feb. 2024
Thanks for the great response. Hope to see you soon.

6/10 Okay

Verificeret rejsende

Synes godt om: Værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Charles den 11. feb. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Fremragende

Orenthia

Overnattede 1 nat i februar 2024
Svar fra Gerica Branson den 24. mar. 2024
Thanks for the great comments.

10/10 Fremragende

Latia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Meagan Torrence, Director of Sales den 5. feb. 2024
Hi Latia, We are so pleased to see your 10/10 review! We can't wait to welcome you back on your next visit to Jackson!

4/10 Dårligt

Aegis

Overnattede 3 nætter i januar 2024
Svar fra Meagan Torrence, Director of Sales den 2. feb. 2024
Hi Aegis, Thank you for taking the time to leave us a review. We would love to hear more about how we could have improved your stay experience. We hope you will give us the chance to make it up to your on your next trip to Jackson.

10/10 Fremragende

Regan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing the hotel, the area and the staff is great I’ll definitely stay again & recommend to others.
Overnattede 3 nætter i januar 2024
Svar fra Charles den 30. jan. 2024
We appreciate that, thanks!

6/10 Okay

Laura

Forretningsrejsende
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Bar staff in restaurant was great. Front desk appeared annoyed when I checked in. Overall appearance needed updating.
Overnattede 1 nat i januar 2024
Svar fra Theresa Hilton Jackson den 25. jan. 2024
Thank you Laura for your 3 out of 5 Review and your kind words about our Bar Staff in the Restaurant. I apologize that the front desk and appearance did not meet expectations and will share this information with our team.

2/10 Forfærdeligt

michael

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Meagan Torrence, Director of Sales den 25. jan. 2024
Hi Michael, Thank for taking the time to leave us a review. We would love to hear more about your experience and insight into how we could have made your stay better. We hope you will allow us the opportunity to make it up to you on your next trip to Jackson.

8/10 Udmærket

Tristan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Theresa Hilton Jackson den 25. jan. 2024
Thank you Tristan for the 8 out of 10 review. We hope to see you again soon!

10/10 Fremragende

Mashonta

Synes godt om: Service og personale
Overnattede 1 nat i januar 2024
Svar fra Meagan Torrence, Director of Sales den 25. jan. 2024
Good Morning Mashonta, Thank you for the great 5 star review! We love to hear your positive feedback! Please come back to see us soon!

8/10 Udmærket

Constance

Synes godt om: Service og personale
Felt safe
Overnattede 1 nat i januar 2024
Svar fra Theresa Hilton Jackson den 25. jan. 2024
Thank you Constance for your 4 out of 5 Star Review! We hope your travel brings you back this way again soon.

10/10 Fremragende

Jerry

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Meagan Torrence, Director of Sales den 18. jan. 2024
Hi Jerry, Thank you so much for the wonderful rating! We are so glad to hear that you enjoyed your stay! Please come back and see us again soon.

8/10 Udmærket

Leslie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice
Overnattede 2 nætter i januar 2024
Svar fra Meagan Torrence, Director of Sales den 18. jan. 2024
Hi Leslie, Thank you for the 4/5 star review. We are so pleased to hear that you enjoyed your stay with us and we hope to be able to host you again on your next trip to Jackson.

10/10 Fremragende

Lauren

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Meagan Torrence, Director of Sales den 18. jan. 2024
Hi Lauren, Thank you for your 5/5 rating! We are so pleased to hear that you enjoyed your stay and we hope to welcome you back soon!

8/10 Udmærket

MICHELL, Kenner

Rejste med familie
Synes godt om: Service og personale
The Property need to be updated on some things. Need deep cleaning in the rooms. Showers and carpet need deep cleaning. Our towels was dirty. But overall the staff was very nice and did A great job.
Overnattede 1 nat i januar 2024
Svar fra Meagan Torrence, Director of Sales den 18. jan. 2024
Hey Michell, Thank you for taking the time to leave us some feedback. We appreciate you for staying us with us and letting us know how your experience was. We are addressing these issues directly. We hope to host you again soon!

10/10 Fremragende

Lauren

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Meagan Torrence, Director of Sales den 18. jan. 2024
Hi Lauren! Thank you so much for your 5/5 review. We are so pleased to hear that you enjoyed your stay and we hope to welcome you back soon!

2/10 Forfærdeligt

Arees

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Meagan Torrence, Director of Sales den 18. jan. 2024
Hi Arees, Thank you for taking the time to leave us a rating. We would love to hear more about how we could improve your stay. We hope to host you again soon!

6/10 Okay

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Hilton is a great hotel but I did not know that they charge an additional, nonrefundable, $75 for having a dog. If I have my dog I will certainly not stay there again.
Overnattede 1 nat i december 2023
Svar fra Meagan Torrence, Director of Sales den 5. jan. 2024
Hi David, Thank you so much for taking the time to leave us some feedback. We truly apologize for the surprise on the 75 pet fee; however, it is our standard policy. We hope to be able to host you again in the future!

10/10 Fremragende

Deran

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Meagan Torrence, Director of Sales den 20. dec. 2023
Hi Deran, Thank you for the wonderful rating! We hope to host you again very soon!

8/10 Udmærket

Alan

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i november 2023
Svar fra Meagan Torrence, Director of Sales den 15. dec. 2023
Alan, Thank you for taking the time to leave us a rating. We appreciate you and we hope to be able to host you again on your next trip to Jackson!

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Has both a restaurant and bar area along with other dining with in walking distance. Clean rooms and helpful staff!
Overnattede 1 nat i december 2023
Svar fra Meagan Torrence, Director of Sales den 15. dec. 2023
Gary, Thank you so much for taking the time to leave us some feedback. We truly appreciate you and we hope to host you again on your next trip to Jackson!

6/10 Okay

Kala

Rejste med partner
Synes godt om: Rengøring, service og personale
Svar fra Meagan Torrence, Director of Sales den 15. feb. 2024
Hi Kala, We are very appreciative of your feedback. We would love to know more about how we could have made your stay a 5 star experience. We hope to welcome you back soon!

10/10 Fremragende

Sean

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Meagan Torrence, Director of Sales den 15. dec. 2023
Sean, Thank you so much for your 5 star review! We hope to host you again very soon!

8/10 Udmærket

Leslie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very busy street. Difficulty accessing businesses on opposite side of street
Overnattede 1 nat i december 2023
Svar fra Meagan Torrence, Director of Sales den 5. dec. 2023
Leslie, Thank you for taking the time to leave us your feeback. We appreciate your rating and we hope you will come back to see us again soon!

6/10 Okay

Gregory

Synes godt om: Rengøring
Overnattede 1 nat i december 2023
Svar fra Meagan Torrence, Director of Sales den 15. dec. 2023
Gregory, Thank you for taking the time to leave us a rating. If you have any additional feedback, we would love to hear how we could have made your stay a 5.

8/10 Udmærket

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No Complaints
Overnattede 3 nætter i december 2023
Svar fra Meagan Torrence, Director of Sales den 5. dec. 2023
John, Thank you very much for your 4 star rating! We hope to host you again on your next trip to Jackson!

8/10 Udmærket

Rafeal

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Meagan Torrence, Director of Sales den 15. dec. 2023
Rafael,Thank you for your 4 star review. We appreciate your feedback and hope to host you again soon!

4/10 Dårligt

Jeffery, helotes

Rejste med familie, Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room was not very clean and needed to be upgraged. For the price I expected a better kept room. Freezer was frosted over to the point it did not close and water was all over the floor. Have pictures of dirty, hair dryer, dirty fridge, dirty walls. Not worth $675 2night stay!
Overnattede 2 nætter i november 2023
Svar fra Meagan Torrence, Director of Sales den 5. dec. 2023
Jeffrey, We are truly sorry to hear of the issues you have. Please let us know when you will be back in the Jackson area as we would love to have the opportunity to make it up to you.

8/10 Udmærket

Lauren

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was good, my only reservations is the TVs should be updated to smart tvs and maybe add microwave and additional trashcans and can liners in the rooms.
Overnattede 2 nætter i november 2023
Svar fra Meagan Torrence, Director of Sales den 4. dec. 2023
Lauren, Thank you for your honest feedback. We truly appreciate your input. I will personally share your comments with our rooms department. Thank you again and come back to see us again soon!!