The property is in a great location and has a lot of potential. The pool is large and great for groups, and check-in was easy with instructions provided by Abraham.Unfortunately, the home was not clean upon arrival. We found crumbs on the stove, toothpaste residue in the primary bathroom, dirty shower glass, and bathrooms and floors that needed more attention. Several towels were stained or torn, no toiletries or paper towels were provided, and there were maintenance issues, including non-working ceiling fans, lights, and curtains that would not close properly.After I reported the concerns, Abraham arranged a second cleaning, which noticeably improved the condition of the home.The biggest disappointment was the communication. The owner, Sarah, accused us of leaving a candle burning while we were away from the property. Abraham later confirmed it had been lit by the cleaning crew, and Sarah apologized. Even so, the interaction left us feeling blamed rather than heard.Checkout was also frustrating. We followed the VRBO checkout instructions, but after we had already left the property, additional requests were sent that could no longer be completed.Our group rents vacation homes regularly, and this was the first time we experienced this level of pushback. The property has great potential, but improvements in cleanliness, maintenance, and communication are needed.