4/10 Dårligt
Suzie
13. mar. 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The hotel boasts a stunning appearance, yet the service fell short of expectations considering the price point. Upon my early arrival at 8 a.m. – a common occurrence due to fluctuating flight times – I received no orientation regarding hotel amenities, including the necessity of dinner reservations. Moreover, a Wi-Fi outage compounded the issue, with no contingency plan communicated. When seeking local information, I was merely provided with a phone number, lacking any helpful guidance. It’s worth noting that dinner reservations are a requirement, a detail overlooked one day due to lack of network during a tour. Despite a request for assistance before departing for an 11-hour bus ride, the hotel declined to provide even a basic meal. Lastly, there was a discrepancy between Expedia’s quoted rate of approximately $340 for three nights and the higher amount charged upon settlement at the hotel.
Suzie
Overnattede 3 nætter i marts 2024