Udendørsområde

Anmeldelser af Comfort Inn & Suites Independence

2.5 out of 5
Comfort Inn & Suites Independence
2100 Swan Lake Boulevard, Independence, IA

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 149 af i alt 255 anmeldelser" "
Bedømmelse på 8 − Udmærket. 73 af i alt 255 anmeldelser" "
Bedømmelse på 6 − Okay. 23 af i alt 255 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 255 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 255 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top service
Super, Nice staff
Overnattede 1 nat i august 2023
Svar fra General Manager den 29. aug. 2023
Thank you so much for the compliments and great review and thank you for choosing Choice!! We appreciate your business!

10/10 Fremragende

thomas

Overnattede 2 nætter i august 2023
Svar fra General Manager den 29. aug. 2023
Thank you for the great survey, we look forward to having you back when your travels bring you to the area again!

6/10 Okay

Megan

Rejste med partner
Synes godt om: Service og personale, faciliteter
The staff we encountered there were nice and accommodating, but we did experience quite a few quality issues. Our door to our room did not close, the water pipes were having issues, the couches were dirty and the pillows were not good. The room besides that was decently clean and the bed was pretty comfy. It was not a bad stay but I think there are things that could be improved!
Overnattede 1 nat i maj 2024
Svar fra GM den 27. maj 2024
Hi Megan,we appreciate your feedback and will definitely work on working on the things you have mentioned.Have a wonderful day

10/10 Fremragende

Mary

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean,very quiet.
Overnattede 1 nat i maj 2024
Svar fra GM den 27. maj 2024
Hi Mary,We appreciate your feedback. Have a wonderful day!

8/10 Udmærket

melanie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool needs a good scrubbing and the carpets in the open areas and room need vacuumed everywhere including under the desks and around the sides of the beds. Otherwise this is a nice hotel to stay at, as we have been here several times before.
Overnattede 1 nat i maj 2024
Svar fra GM den 27. maj 2024
Hi Melanie,I appreciate your feedback. We will definitely work on the things you have mentioned.Have a wonderful day

6/10 Okay

Thomas

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I liked the location and the pool but when at capacity they ran out of towels our TV did not work and our door did not lock
Overnattede 2 nætter i april 2024
Svar fra GM den 15. maj 2024
Hi Thomas,I appreciate your feedback. We hope to improve on these matters and hope you have a wonderful day.

6/10 Okay

Steve

Synes ikke om: Service og personale
Did not clean the room once!
Overnattede 4 nætter i marts 2024
Svar fra GM den 30. mar. 2024
Hi Steve,We apologize for you not receiving service during your stay. We as a hotel will work on making it more clear that stay over service is on request only.Have a wonderful day!

10/10 Fremragende

Carolyn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The only complaint was no instructions on the heating cooling thermostat…front desk came up at 10pm the show us. But that aside, it was very nice, MUCH better than the other one in town.
Overnattede 2 nætter i marts 2024
Svar fra GM den 30. mar. 2024
Hi CarolynWe appreciate your feedback and will work on giving out better instructions for the thermostat.Have a wonderful day

8/10 Udmærket

Mary

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We slept there only
Overnattede 1 nat i marts 2024
Svar fra GM den 30. mar. 2024
Hi Mary,We appreciate your feedback. Have a wonderful day

8/10 Udmærket

Carolyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was clean and quiet with comfortable beds. The breakfast included biscuits and gravy, waffles, and a variety of other grab and go options. Our daughter enjoyed the pool and the check-in and out process was uncomplicated. The staff we encountered were friendly and helpful. Will stay again if in the area.
Overnattede 1 nat i marts 2024

4/10 Dårligt

Diana

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Had an issue with the heating system. We could not get the room temperature above 58 degrees. Called the front desk once and no answer. Went to the front desk twice and no one there. It was a cold miserable night. Breakfast was a joke. Everything was stale and old. The hardboiled eggs had a green color and smelled bad. The bread and cereal were stale and hard. Again no one around. The pool was not opened up until 9am when was suppose to open at 7am. Overall, an unpleasant and uncomfortable stay will definitely find another place to stay next time.
Overnattede 1 nat i februar 2024
Svar fra GM den 27. feb. 2024
Hi Diana,I appreciate your feedback and am really disappointed in the experience you got when staying at our hotel. We will be working hard in improving our breakfast and some of the other things you mentioned in the review. Have a wonderful day

10/10 Fremragende

Natasha

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra GM den 26. feb. 2024
Hi,We really do appreciate your business and the feedback you gave us.Have a wonderful day.

4/10 Dårligt

heather

Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Couldn’t use the pool, rude front desk, breakfast wasn’t good. Was out of everything.
Overnattede 1 nat i februar 2024
Svar fra GM den 26. feb. 2024
Dear Heather,I am so sorry to hear about your experience with us. I will definity work on improving the hotel-based on your feedback. Have a wonderful day

10/10 Fremragende

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra GM den 26. feb. 2024
Hi,We appreciate your feedback and hope to see you again soon.Have a wonderful day

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was a very nice motel to stay at
Overnattede 1 nat i februar 2024
Svar fra GM den 26. feb. 2024
We loved having you at our hotel and hope to see you back the next time you are in the area.Have a wonderful day.

6/10 Okay

Cynthia, Bolivar

Overnattede 3 nætter i februar 2024
Svar fra GM den 30. mar. 2024
Hi Cynthia,Thank you for your feedback. Hope you have an amazing day ahead of you.

10/10 Fremragende

Robert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra GM den 26. feb. 2024
Hi,We appreciate your feedback.Have a wonderful day

8/10 Udmærket

Kirstyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra GM den 26. feb. 2024
Hi,Thank you for your feedback. Have a wonderful day

10/10 Fremragende

Julie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
PROPERTY WAS CLOSE TO HOME TO ENJOY WITH TAKING OUR GRANDKIDS SWIMMING...ROOM NICE ANS SPACIOUS AND PRICED RIGHT...GREAT BREAKFAST OPTIONS
Overnattede 1 nat i januar 2024
Svar fra GM den 27. feb. 2024
Hi Julie,Appreciate the feedback. Hope you have an amazing day today

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Deferred maintenance is catching up
Hotel is in a great location and easy to access. Very quiet. Hotel is showing age an in need of investment or it will rapidly deteriorate. Windows in pool had tape holding them together with sign posted to not open or touch windows.
Overnattede 2 nætter i december 2023
Svar fra GM den 26. feb. 2024
I really do appreciate your feedback. We will be working on renovating certain areas at the hotel.Have a wonderful day

10/10 Fremragende

Christina

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The breakfast was really great and there were several options every morning. I was here for a funeral so to have a nice quiet place was awesome. The indoor pool gave the kids something to do.
Overnattede 3 nætter i december 2023
Svar fra General Manager den 28. dec. 2023
We really appreciate the time you took to give such a great review and highlight the positive experience you had here at our hotel. We are happy to hear that we were able to provide a comfortable place for you and your family during a difficult time and want you to know how much your business means to us.

10/10 Fremragende

Rosemarie

Overnattede 2 nætter i december 2023
Svar fra General Manager den 14. dec. 2023
We appreciate you taking the time to share your experience about your recent stay!! Thank you so much for the great review, we look forward to providing you with great hospitality the next time you visit Independence!

8/10 Udmærket

Mihir

Svar fra GM den 26. feb. 2024
Hi Mihir,We appreciate your feedback.Have a wonderful day

10/10 Fremragende

Virginia

Overnattede 2 nætter i november 2023
Svar fra General Manager den 14. dec. 2023
Thank you so much for the 10/10 review!! We appreciate your business and look for to having you back again!

10/10 Fremragende

Danelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra General Manager den 14. dec. 2023
Thank you for taking the time to share your great experience about your stay at our hotel!

10/10 Fremragende

Lindsay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra General Manager den 4. dec. 2023
Thank you for sharing your positive review about your recent stay! We appreciate your business and hope to see you back soon.

10/10 Fremragende

Sharon, West Des Moines

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything went great with our stay other than the checkin. The staff member could not find my booking. I had to call the company I booked with in order to get my room that I had already paid for in advance.
Overnattede 1 nat i november 2023
Svar fra General Manager den 4. dec. 2023
Thank you for sharing about your recent experience so that we can use this information to make improvements for our guests. We appreciate your business and opinions and hope to provide you with exceptional hospitality each time you are here.

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra General Manager den 28. dec. 2023
Thank you so much for the 4 stars. We appreciate your business and the review!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay!
Overnattede 1 nat i november 2023
Svar fra General Manager den 20. nov. 2023
Thanks for taking the time to post a great review!! We really appreciate it!!

8/10 Udmærket

Jayelyn

Overnattede 1 nat i november 2023
Svar fra General Manager den 14. dec. 2023
Thank you for taking the time to review our hotel and your feedback regarding your recent stay. We appreciate your business and the 4 stars!

10/10 Fremragende

Katy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Grandkid trip
Manager was so kind as to call us to explain that pool had reopned after she & her daughter cleaned up the Vandalism some others had done. So sorry some have no respect. Thank you for the update
Overnattede 2 nætter i november 2023
Svar fra General Manager den 9. nov. 2023
We are so happy that you got to enjoy the pool during your stay. We appreciate your business and thank you for the kind review.

10/10 Fremragende

Ronald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra General Manager den 1. nov. 2023
We are looking forward to seeing you guys when your travels bring you back to Independence. Thank you so much for the wonderful review!

2/10 Forfærdeligt

Jan

Overnattede 1 nat i oktober 2023
Svar fra General Manager den 26. okt. 2023
We would love some additional feedback on how to improve on your next stay with us, we appreciate your business and value the time you took to provide us with your survey.

10/10 Fremragende

Larry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pleasant experience. Will stay there again.
Overnattede 1 nat i oktober 2023
Svar fra General Manager den 21. okt. 2023
Thank you so much for the 5 star review!!!

8/10 Udmærket

Marsha

Overnattede 1 nat i oktober 2023
Svar fra General Manager den 21. okt. 2023
We appreciate your business and want to thank you for taking the time to give us a review regarding your recent stay. Feedback from our guests is always appreciated!

10/10 Fremragende

CAROL, HAPPY VALLEY

Overnattede 2 nætter i oktober 2023
Svar fra General Manager den 1. nov. 2023
Thank you so much for the 5 star review, we appreciate your business and love hearting your feedback!

10/10 Fremragende

Peggy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra General Manager den 12. okt. 2023
Thank you so much for the great review!! We appreciate that more than you know!

6/10 Okay

Megan

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room had boxelder bugs in the window.
Overnattede 1 nat i oktober 2023
Svar fra General Manager den 9. okt. 2023
Thank you so much for sharing your feedback with us

10/10 Fremragende

Alice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra General Manager den 30. sep. 2023
Thanks for the 5 star review!

8/10 Udmærket

Michael, Le Claire

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff member who checked us in and helped resolve an air conditioning issue was GREAT, helpful & pleasant. Comfortable, near hey 30, etc. will stay agsin
Overnattede 1 nat i september 2023
Svar fra General Manager den 30. sep. 2023
I will share your appreciation and compliments with the team, we are happy to hear that you enjoyed your stay!

10/10 Fremragende

Peggy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Stay!
My stay was great! This hotel was manned by a friendly and courteous staff. The room was clean and I got a good nights sleep. I will always stay with you when visiting family in Independence.
Overnattede 1 nat i september 2023
Svar fra Lindsay Beatty den 30. sep. 2023
We are always so grateful for compliments like these. We appreciate your business and look forward to having you back!

10/10 Fremragende

Christian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra General Manager den 22. sep. 2023
Thank you so much for the 5 star review! We are so glad that you enjoyed your stay!

2/10 Forfærdeligt

kailey

Overnattede 1 nat i september 2023
Svar fra General Manager den 30. sep. 2023
We apologize for being so disappointing.

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Like.Nice facility and looking forward to it being completely refurbished
Overnattede 1 nat i september 2023
Svar fra General Manager den 8. sep. 2023
Thanks for the 5 star review!

8/10 Udmærket

Jason

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra General Manager den 8. sep. 2023
Thank you for the review! Please let us know how we can exceed your expectations next time!

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2023
Svar fra General Manager den 3. sep. 2023
Thanks for the 5 star review James!

10/10 Fremragende

Sue

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed one night. Hotel was clean and quiet. Loved it was just big Hwy 20. Wish it had a hot tub!
Overnattede 1 nat i august 2023
Svar fra General Manager den 3. sep. 2023
Thank you for your feedback Sue! We miss the hot tub too! We are so glad to hear that you enjoyed your stay and look forward to showing you our hospitality again when your travels bring you back this direction.

10/10 Fremragende

Robert

Overnattede 1 nat i august 2023
Svar fra General Manager den 8. sep. 2023
Thank you for the 5 star review Robert!!

10/10 Fremragende

Kenneth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location.
Overnattede 2 nætter i august 2023
Svar fra General Manager den 14. aug. 2023
Thank you so much for the 5 star review! We look forward to serving you again when your travels bring you back this way.

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very happy with this hotel. Stayed in a king room with sofa bed, and there was plenty of room for our young son to run around. Staff was great, will definitely stay again if in that area.
Overnattede 1 nat i august 2023
Svar fra General Manager den 10. aug. 2023
Thank you so much for taking the time to write a review about your recent stay! We truly appreciate your business and we are so happy to see that you enjoyed the hotel. We look forward to providing you with our hospitality again when your travels bring you back to Independence, IA!