Hoteller med pool i Imperial

"From the outside looking in, the property looked really nice. When we checked in, the toilet didn't work. The front desk said the maintenance person was gone but they could bring me a plunger. They never did. When we went to take a shower in the morning, we noticed blood stains on the bathroom walls. Front desk staff argued with me stating that it wasn't blood. Finally they sent a housekeeper up who confirmed that it looked like blood. After speaking to 5 different people, I finally spoke...

"Great stay."

"Clean room , happy hour, nice staff"

"The staff was all friendly & very helpful. The room was very comfortable & clean. Breakfast had many choices & was delicious!!! Definitely staying here on all our trips in this area."

"Clean room, good staff, breakfast OK."

"They are doing active construction now, messy and garbage all over, it smells too, the rooms are getting renovated, I found water on the floor in the room, the bathroom shower and tub were rusty, the toilet pan was small and misfit with wrong toilet seat. The soap and shampoo were not fitted on the wall. I have pictures of all these if you need. the overall experience was horrible. I tried talking to the staff but they could not help. I would really like a refund for this stay."