Hoteller nær Hurstborne Shopping Center

"I want to start this off by saying the hotel was very nice, breakfast was great and the staff were very kind. We picked this hotel because it looked to be in a nice area with a lot of things to do and it looked safe. Our vehicle and multiple others were broken into while staying and the hotel does not have surveillance cameras on the parking lot. What happened to our car was not the hotel’s fault and they were very helpful, but the lack of security was concerning. "

"The room was clean, neat and quiet. "

"There were dark hairs in the shower and on the bed spread- which was gross. The 3rd floor stunk like BO. We’ve stayed there before. Seems they need to do a hair check on bedding and showers. "

"Evan had incredible customer service. Would stay there again. Room was nice and roomy for a big family of 5. "

"Nice room"

"Clean "

"rooms were clean and nicely set up. The staff was friendly and helpful"

"Nice quiet neighborhood.but no restaurants, shops and clubs nearby apart from the hotels own restaurant where you can get delicious meals"

"clean room, nice amenities, courteous staff"

"Did not disclose the pool was closed and that was the reason we booked with our kids for 2 nights. Not happy at all, should be refunded for this"

"Staff was very courteous, specifically the GM Abraham. There was a mix up with our assigned room so he upgraded us straight to the presidential suite!"

"Scheduled a 4-day stay, had a family emergency the first night and they wouldn't refund me for 3 nights! Not even one refund. Terrible customer service. Couldn't get the manager on the phone for 3 days. Showers are terrible. "

"pool wasnt very warm, hotel smelled of smoke and perfume to cover it up, room was not clean when checked in. pull out couch mattress was flat as a pancake."

"Front desk was super helpful and polite. Room is quite clean. I would stay again. "

"Stayed here several times over the last 3 years,always clean and the staff nice and a quiet place "

"​"I am writing to formally express my dissatisfaction with my recent four-night stay. On one of those nights, I was locked out of my room and unable to gain entry until 5 AM. Despite paying for the full night, I was essentially denied access to my accommodations and have yet to receive any reimbursement. Furthermore, I experienced a second lockout during my stay, and room service was consistently unavailable. Given these significant lapses in service, I am requesting some type of reimbursement.""

"The staff was very good and polite the laundry was very clean the room was neat and cleaned had no problem with parking "

"You can really tell that the hotel is still new, plus the breakfast was really good"