Houten – Van der Valk Hotels i Houten, Utrecht

"Nice room but hard to get the temperature down for the night as ventilation not very effective and window only opens a little. Nice location for walking to the city center "

"The bed is quite soft."

"Rigtig fint hotel og nem indtjekning "

"Good"

"Personalet var venlige og hjælpsomme. Dejligt desværre var tiden ikke til at bruge alle de lækre tilbud de havde."

"Meget fin hotel i centrum og tæt på det hele. Da bygningen er ældre dato suser det fra vinduer men med hjælp af lange gardiner hjælp det. Værelset var mod gaden og det var støj. "

"Det var et helt fantastisk ophold. Dejlig rent og pænt værelse. Fin rengørring hver dag . Stille og rolig hotel. Lækker morgen Mad buffe sødt personale smilende og venlige. Mange lækker morgenmads produkter at vælge imellem. Vi kommer geren igen. "

"Fint hotel , besøgt det flere gange , men service og venlighed i receptionen kunne godt trænge til en opstrammer. Blev mødt af en lidt nedladende tone da jeg ikke kunne forstå de opkrævede byskat ved indtjekningen da jeg havde betalt i forvejen online dagen før , det viste sig at deres system havde en difference på 0,53 euro. Kvinden i receptionen talte virkelig ned til mig fordi jeg ikke kunne forstå det. Men det “trøstet” mig så at det åbenbart ikke var personligt med denne tone da hun gennem hele opholdet opførte sig på samme uvenlige måde overfor alle der tjekket ind på hotellet. Super fint hotel , de burde bare ha’ en noget mere venlige velkomst så når ikke fra start for en “dårlig” oplevelse. "

"We had been looking forward to staying at this hotel, as we had a good stay there a few years ago. But things have changed to the worse. No one of the staff takes any responsibility. We have had a bad experience. When we checked into our room we noticed that two lamps were faulty/defect and that the floor was dirty. We informed the reception. They hurried to clean the floor and then not much else. At 2:00 AM suddenly some other loud guests were trying to get into our room - as the reception had somehow assumed that we changed rooms due to our complaint. This was really a bad experience and it was pure luck that we had put the chain on the door - or they would have walked right into our room. We have never tried something like this before. Hotel reaction was that this was unfortunate and they were sorry and a small compensation. We cannot recommend this hotel anymore. They made several other mistakes and housekeeping more or less skipped our room once too - and we had to get keys 2-3 times because they messed up. Also, the room got really humid - one could turn on the noisy ventilation or open the window (highway nearby) - either solution would prevent you from sleep. "