After a long day of travel, we checked into the hotel around 6. The room smelled terrible, I was hoping that after we went to go eat dinner the smell would subside and we would be ok. I was wrong, and the smell seemed worse. The room was on the third floor. I went down to see if they had a different room, because the smell was so bad. The women at the front desk was very nice and tried to be accommodating. She seemed like she was very overwhelmed. She said at first there were no rooms with double beds but she could try and give a room with one bed and a pullout. She went to check to make sure the room was clean and came back and said room was good, this was on the fifth floor. I took the elevator up, which was loud and sounded like it was going to break, but the key she gave me didn’t work. At this point my family had packed their stuff and was waiting in lobby. I came back down and told her it wouldn’t work. At that point she said she found one more double room that might work, or else she would have to accommodate me a at a different hotel. This time we tried the room on the second floor and this time it worked. The room was okay and didn’t smell. We were able to use the stairs and avoid the elevator, one was loud and one didn’t work. Other issues included no hot water for showers, which was extremely inconvenient. We also never had enough towels because there was four of us and they’d only replace with two. So each time they replaced towels I had to ask for more.
