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Anmeldelser af Hilton Houston North

3.5 out of 5
Hilton Houston North
12400 Greenspoint Dr, Houston, TX

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 613 af i alt 1226 anmeldelser" "
Bedømmelse på 8 − Udmærket. 320 af i alt 1226 anmeldelser" "
Bedømmelse på 6 − Okay. 137 af i alt 1226 anmeldelser" "
Bedømmelse på 4 − Dårligt. 95 af i alt 1226 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 1226 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Aretha

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
It was very quiet
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Anna

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2024

8/10 Udmærket

Aretha

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Pool was dirty
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Shavonne

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jeffrey

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Rheanne, Youngsville

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
There was really nothing around the hotel in walking distance but a few food places. The rest were closed during the weekend or closed down. The hotel was nice and staff was tremendous but just not located somewhere that has things to do in walking distance. The pool was closed for “maintenance” which I’m not sure if that’s true or not but it made it hard for my hubby to entertain my 2 younger kids while the older one danced all day for 3 days straight.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Kemi

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Received a complementary upgrade! The Suite was beautiful and spacious! Will definitely select this room in the future! Thank you
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

John D.

Overnattede 1 nat i maj 2024

10/10 Fremragende

Jade

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 1 nat i april 2024

6/10 Okay

??

Overnattede 1 nat i april 2024

10/10 Fremragende

GABRIEL ALEJANDRO

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente hotel para estar cerca del aeropuerto
Overnattede 1 nat i april 2024

4/10 Dårligt

Alisson, Kenner

Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We got a handicap room had to change, no top in the shower so all the water ran into the room, then they changed us the same aituation in the shower, no division from.thw shower to the bathroom.ao the water runa into the bathroom and a terrible noose of the air conditioning making even shake the secueity bix in the closet space making a terrible nooae
Overnattede 1 nat i marts 2024

10/10 Fremragende

Kristen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

4/10 Dårligt

Joseph

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The guests on the next room were very noisy, the ppl from the front desk are very rude!
Overnattede 1 nat i marts 2024
Svar fra JC den 25. mar. 2024
My apologies we failed to meet your expectations. I do hope you will give us another chance in the future

10/10 Fremragende

Darrell

Overnattede 1 nat i marts 2024

4/10 Dårligt

Jeri Lynn

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Television did not work. I called immediately and was told someone would come look at it. No one came. Took 10 minutes for the water to get hot.
Overnattede 2 nætter i marts 2024
Svar fra JC den 25. mar. 2024
My apologies we failed to meet your expectations. We do hope you will give us another chance in the future

2/10 Forfærdeligt

Trevor

Synes ikke om: Rengøring
Overnattede 1 nat i marts 2024

10/10 Fremragende

Patrick

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jaquana

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Great weekend
Itbwas an amazing stay, would recommend and would stay again.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

LUZ

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Timothy

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Faciliteter
You can tell House keeping does their bare minimum. Towels had yellow stains on them. Areas behind the head board was a huge source of dust, LED lights did not work. When taking a shower it took 15 mins for the water to get hot, and then it got way too hot, then took another 5 mins just to cool down. The hotel room exit door did not latch on its own, thankfully I was paying attention and had to force the door shut, and dead bolt. Really cool opportunity for this place, wish it was taken better care of.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Ernesto

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bonito lugar
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Santiago

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was great and friendly.
Overnattede 4 nætter i februar 2024

10/10 Fremragende

Wayne

Overnattede 1 nat i februar 2024
Svar fra JC den 25. mar. 2024
We are so happy you enjoyed your stay. We hope to see you again in not too distant future

6/10 Okay

Justin

Forretningsrejsende
Synes godt om: Rengøring
The hotel was in general nice, but the shower had worst water pressure I have ever experienced.
Overnattede 1 nat i februar 2024
Svar fra CR den 4. feb. 2024
I would like to apologize for the issue you experienced concerning the water pressure. Engineering is working on the solution. We hope to see you in the near future.

10/10 Fremragende

Melody

Overnattede 1 nat i januar 2024
Svar fra CR den 4. feb. 2024
Thank you for rating the hotel and we look forward to seeing you in the near future.

10/10 Fremragende

Sarah, Magnolia

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was super nice and big rooms and shuttle to airport are big plus.
Overnattede 1 nat i januar 2024
Svar fra CR den 4. feb. 2024
Thank you for your response and the kind words concerning your stay. We look forward to seeing you in the near future.

8/10 Udmærket

maria

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We were very appreciative that we were able to check in early and check out a little late after coming back from the cruise waiting to catch our flight the next day. Good place to stay.
Overnattede 1 nat i januar 2024
Svar fra CR den 4. feb. 2024
Thank you for your response concerning your stay. We look forward to seeing you on your next stay.

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Poor customer experience
Arrived and they said hot water was out. I said will it be on by the morning if not I would find another place to stay. I got up the next morning to shower before a big meeting and the water had not been fixed. They down played it to get me to stay and didn’t communicate otherwise. I guess they just wanted my money and didn’t care if they had to lie about it to receive it. They have not tried anything to compensate for the terrible experience. I travel to Houston a lot and I probably won’t stay here again if they don’t care to fix their issue with the customers
Overnattede 1 nat i januar 2024
Svar fra CR den 19. jan. 2024
I do apologize for the issues you encountered at the Hilton North. As a frequent traveler I can only imagine how frustrating this may have been. The issue has been resolved and we hope to see you in the near future.

4/10 Dårligt

Stephanie

Rejste med familie, Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
It was uniquel cold from the lobby to the room to the shower.
Overnattede 1 nat i januar 2024
Svar fra CR den 19. jan. 2024
We would like to apologize for the issues you encountered at the Hilton North. The Hilton is working on resolving the cold lobby, rooms and shower issues. We look forward to seeing you in the near future.

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Værelsets komfort
The hotel was only in fair condition. There was garbage left in the hallway near our room during our short stay. The free shuttle to the airport took almost an hour to get us on arrival to Houston and we called right as got off the plane. The shuttle to the airport when leaving was much better. Front desk staff was friendly and courteous.
Overnattede 2 nætter i januar 2024
Svar fra CR den 4. feb. 2024
First, I would like to apologize for the issues you encountered during your stay. The hotel is working on a solution. We look forward to seeing you in the near future.

10/10 Fremragende

LUIS

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra CR den 4. feb. 2024
Thank you for responding and we look forward to seeing you in the near future.

8/10 Udmærket

Catalina, MURRIETA

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property was great, friendly staff and comfortable room. During a dance competition event, parking was not ideal, had to circle several times to find a spot. The overflow parking garage gate was not functioning. Wish that Starbucks onsite stayed open longer. Overall it was a good place for 1 night.
Overnattede 1 nat i januar 2024
Svar fra CR den 19. jan. 2024
Hi Catalina,We are happy that you enjoyed your stay. We hope to see you in the near future. Your comment concerning Starbucks has been reported to Food and Beverage.

10/10 Fremragende

Cheryl

Staff pleasant, rooms clean and great omelettes every morning from the Harth!
Overnattede 6 nætter i december 2023
Svar fra CR den 19. jan. 2024
Hi Cheryl, The Hilton North enjoyed having you as a guest. We are glad you had a pleasant stay.

10/10 Fremragende

Antolín

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra CR den 19. jan. 2024
The Hilton North Staff are happy that we had a pleasant stay. We look forward to seeing you in the near future.

8/10 Udmærket

MARCELO

Forretningsrejsende
Synes godt om: Værelsets komfort
Overnattede 1 nat i december 2023
Svar fra CR den 19. jan. 2024
Hi Marcelo, Thank you for staying at the Hilton North. In the near future we hope to see you again.

6/10 Okay

Robert

Rejste med familie
Couldn’t turn down ac
Overnattede 1 nat i december 2023
Svar fra CR den 19. jan. 2024
Hi Robert, I would like to apologize for the issue concerning your AC. In the near future we hope to see you again and make it up to you.

8/10 Udmærket

MARCELO

Forretningsrejsende
Synes godt om: Værelsets komfort
Conveniente hotel en Houston
Lindo hotel en Houston
Overnattede 2 nætter i december 2023
Svar fra CR den 19. jan. 2024
Hi Marcelo,Thank you for completing the survey. We hope to see you and the near future.

4/10 Dårligt

Patrick

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Got stuck in the elevator. It was terrifying! The dining room was shut down, presumably to prepare a banquet meal, but the front desk was not notified. We waited a long time for the dining room to open and ended up driving to a restaurant 10 minutes away.
Overnattede 2 nætter i november 2023

4/10 Dårligt

Edward

Rejste med partner
Synes ikke om: Rengøring
The property is a meeting ground for sex trafficking and didn’t phase hotel staff at all.
Overnattede 4 nætter i november 2023
Svar fra JC den 16. nov. 2023
My apologies for you perception of our our property Edward. At the time of your stay we had a federal law enforcement conference being held. I would imagine if sex trafficking were taking place it would have been identified. When time permits please tall me more about your experience.

2/10 Forfærdeligt

Bradley

Overnattede 1 nat i oktober 2023
Svar fra JC den 16. nov. 2023
My apologies we fell short of your expectations. When time permits please tell me where failed.

4/10 Dårligt

Michael Francis

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter
The hotel room had a shower that took around 5 minutes or more to become hot. The water leaked from the shower all the way out of the bathroom into the room. They did clean it frequently which was nice. The elevators are in need of some repairs. The neighborhood it was in did not appear safe. The surrounding blocks had a lot of active police work and apartments with bars on all the windows. The hotel also would not give me my Hilton Rewards Points.
Overnattede 4 nætter i oktober 2023
Svar fra JC den 16. nov. 2023
My apologies we fell short of your expectations. I do hope you will give us another chance in the future

10/10 Fremragende

Joseph

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra JC den 16. nov. 2023
Thank you so much for the 10 star review. We hope to see you again soon

10/10 Fremragende

Roberto

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra JC den 16. nov. 2023
Thank you so much for the 10 star review. We hope to see you again soon

10/10 Fremragende

Christine

Overnattede 1 nat i oktober 2023
Svar fra JC den 16. nov. 2023
Thank you for the 5 star rating! Hope to see you again soon!

10/10 Fremragende

Steveo

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra CW den 16. okt. 2023
Hi Steveo, We are glad you had a great stay, and we appreciate your feedback. We hope to see you in the near future.

4/10 Dårligt

Zeki

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Receptionist was too busy to handle check in properly
Overnattede 1 nat i oktober 2023
Svar fra CW den 14. okt. 2023
We do apologize for the inconvenience we caused you on your arrival. In the future we will look for ways to make your check in process better. We hope you will give us a chance to make it right.

4/10 Dårligt

Edwin

Forretningsrejsende
Breakfast was not include
Overnattede 1 nat i september 2023
Svar fra Cheryl den 11. okt. 2023
Thank you for staying at the Hilton North. We are sorry that you were not happy that the breakfast was not included. I just wanted to inform you that we have a package that has breakfast included. Please try looking on Hilton.com. We hope to see you again in the near future. Have a great day.

10/10 Fremragende

Estela

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property was very clean
Overnattede 2 nætter i september 2023
Svar fra Cheryl den 11. okt. 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Fremragende

Tracy

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Cheryl den 11. okt. 2023
Thank you for staying at the Hilton North and we are pleased that you enjoyed your stay. We hope to see you in the near future. Have a great day.