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Anmeldelser af DoubleTree by Hilton Houston Medical Center Hotel & Suites

4 out of 5
DoubleTree by Hilton Houston Medical Center Hotel & Suites
6800 Main Street, Houston, TX

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 51 af i alt 83 anmeldelser" "
Bedømmelse på 8 − Udmærket. 16 af i alt 83 anmeldelser" "
Bedømmelse på 6 − Okay. 8 af i alt 83 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 83 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 83 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

7,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

LYDIA

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Limited parking. No valet service.
Overnattede 2 nætter i maj 2024

6/10 Okay

Jami

Rejste med familie
The hotel itself was clean and comfortable. The front desk folks were helpful when needed. My biggest gripe is that I paid $20 a night for parking in an unsecured lot, and there were not enough parking spaces; we had to circle several times to find something. Some cars were parked where they were not supposed to be because there was no other option.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jeanette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great, except for the parking space.
Overnattede 1 nat i maj 2024

8/10 Udmærket

JUN

Forretningsrejsende
Synes godt om: Rengøring
車が無いと色々な場所に行きにくい 設備に関しては、普通に清潔感がある。広さも十分
Overnattede 2 nætter i maj 2024
Svar fra Christian Jackson den 27. maj 2024
Jun, we appreciate your feedback. Thank you so much for staying with us.

8/10 Udmærket

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Although we were there for a 2nd opinion, it was a plus meeting folks going through the same thing and sharing their success stories. The only drawback were the bathroom sinks as the spout on the sinks were too short causing water to constantly flow backwards on the counter.
Overnattede 1 nat i maj 2024
Svar fra Christian Jackson den 23. maj 2024
Thank you for your feedback, Robert. We are happy to hear that you connected with other guests and had a positive experience. I will make sure to inform our engineering team of the sink to solve the issue!

8/10 Udmærket

Erica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice staff
Overnattede 1 nat i maj 2024
Svar fra Christian Jackson den 22. maj 2024
Thank you for your feedback, Erica!

4/10 Dårligt

Anthony, Winnie

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Y
Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 22. maj 2024
Thank you for your feedback, Anothony. What could we have done differently to improve your experience?

6/10 Okay

Rian

Forretningsrejsende
Synes ikke om: Service og personale
The property and rooms were average in cleanliness ( I found crumbs on the carpet floor upon entering room). But service was below average at the front desk when asking for early check-in, late check-out, or simply asking for a bottle of water comped. Responding to all by strict rules only and water was water was either free or $3 a bottle depending on the front desk mood. This stuff dodn't make me feel very good.
Overnattede 1 nat i maj 2024
Svar fra Christian Jackson den 22. maj 2024
I am very sorry for your poor experience with us. We do not wish for this to be your final impression on our property. Please contact us directly so we can find out more about your experience and how we can make a positive impact for you in the future.

10/10 Fremragende

Lance

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is very nice and I will be staying again. The front desk including Javier and Doc were very polite and helpful. I have stayed at several hotels in my time and this place has it figured out. From the front desk, to the waitress at the restaurant, shuttle driver and security guard. I highly recommend this hotel for anyone in the area or anyone with a loved one visiting the Houston medical center. Keep up the good work!
Overnattede 1 nat i maj 2024
Svar fra Christian Jackson den 12. maj 2024
Thank you so much for leaving your thoughts on our property, Lance. We greatly appreciate your business and hope to see you back on your next Houston visit.

10/10 Fremragende

Miyokia

Synes godt om: Rengøring
Overnattede 1 nat i maj 2024
Svar fra Christian Jackson den 14. maj 2024
Thank you so much for your feedback!

10/10 Fremragende

MADHAVAN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good for staying near downtown
Overnattede 1 nat i maj 2024
Svar fra Christian Jackson den 24. maj 2024
Thank you for your feedback!

10/10 Fremragende

Olga

Overnattede 2 nætter i maj 2024
Svar fra Christian Jackson den 27. maj 2024
Thank you so much for your feedback, Olga. We hope to see you return to our property during you next Houston visit!

8/10 Udmærket

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Christian Jackson den 7. maj 2024
Thank you for your feedback Laura!

4/10 Dårligt

Deanna

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter
The parking situation is atrocious! You’re charged for parking yet there isn’t enough spaces in the parking lot. The staff said we just needed to go drive to the back side of the hotel where there is a parking garage and then get reimbursed!! Unacceptable! With the money you charge for parking, you may want to hire valet service and they can drive to the parking garage! Because of this I will not be staying here again!
Overnattede 2 nætter i maj 2024
Svar fra Christian Jackson den 6. maj 2024
Deanna, I greatly apologize for the inconvenience the parking situation has caused. I understand that it can be frustrating, but we do try our best to accommodate all of our guests. I wish that you would reconsider and give us a chance to make things right during your next visit to Houston.

4/10 Dårligt

Randall

Synes godt om: Rengøring
Synes ikke om: Service og personale
Not a good check-in experience. The room i reserved wasn't ready at check-in time. After 15 minutes of the agent being on the phone be finally downgraded me
Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 1. maj 2024
Randall, I am very sorry for your poor experience with us. Please call the property directly so we can discuss details about your stay and make it right for you.

10/10 Fremragende

Mokhtar

Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 28. apr. 2024
Thank you for leaving your review! We are pleased to hear that you enjoyed your stay with us.

10/10 Fremragende

Sergio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you
Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 28. apr. 2024
Thank you for your feedback, Sergio!

10/10 Fremragende

Mimie

Overnattede 4 nætter i april 2024
Svar fra Christian Jackson den 12. maj 2024
Thank you for taking the time to leave your feedback!

10/10 Fremragende

Mimie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beds are comfortable.
Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 22. apr. 2024
Thank you so much for your feedback!

10/10 Fremragende

Lin

Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 12. maj 2024
Lin, thank you so much for staying with us!

10/10 Fremragende

Debra J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They upgraded me to a suite due to small children trying to open the adjoining room door when I was asleep and were very loud. Multiple complaints from other guests came thru from another room so they apologized and put me in an amazing room. Staff was amazing.
Overnattede 2 nætter i april 2024
Svar fra Christian Jackson den 16. apr. 2024
Thank you for your feedback! We are happy we could accommodate you during your stay. We hope to welcome you back in the not too distant future!

10/10 Fremragende

Rodney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 16. apr. 2024
Thank you for your feedback, Rodney! We hope to welcome you back on your next trip to Houston.

2/10 Forfærdeligt

Abigail

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sou unos rateros , ladrones me robaron 150 dlls acusando a la gente de expedia
Overnattede 3 nætter i marts 2024
Svar fra Christian Jackson den 16. apr. 2024
Hello Abigail, the hotel has an incidental authorization card of 50 per night. That covers any charges that may be placed on your room and is refunded after check out. If you have any other questions or concerns, please reach out to us directly to help clear things up. We appreciate you staying with us!

10/10 Fremragende

Anita

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to Texas Childrens Hospital
Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 16. apr. 2024
Thank you for your review! I am happy we could accommodate you, being so close to the Houston Medical Center.

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The a/c in my room seemed to be struggling to keep it cool. Other than that it was terrific.
Overnattede 2 nætter i april 2024
Svar fra Christian Jackson den 12. apr. 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us. Also, thank you for informing us of the A/C issue, our engineering team will look into this as soon as possible.

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Charlie checked us in and told us where to go eat. He was AWESOME.
Overnattede 1 nat i april 2024
Svar fra Christian Jackson den 12. apr. 2024
Thank you for your feedback, Daniel! We are happy to hear that you enjoyed your stay and found or staff to your liking.

10/10 Fremragende

Rodrick

Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the comfort of the rooms and beds.
Overnattede 2 nætter i marts 2024
Svar fra Christian Jackson den 8. apr. 2024
Thank you so much for sharing your experience with us! We are pleased to hear that you enjoyed your stay and look forward to welcoming you back. Have a great day, Rodrick.

8/10 Udmærket

William, Grove Hill

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Christian Jackson den 27. mar. 2024
Thank you for your feedback. Thank you for staying with us!

6/10 Okay

William

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Christian Jackson den 27. mar. 2024
Thank you for your feedback, William!

10/10 Fremragende

Donald, Bossier City

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Restaurant needs improvements in menu and presentation
Overnattede 2 nætter i marts 2024
Svar fra Christian Jackson den 24. mar. 2024
Thank you, we will take your feedback into consideration and hope to see you back soon.

10/10 Fremragende

Rene

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Javier at the font desk was excellent.
Overnattede 1 nat i marts 2024
Svar fra Christian Jackson den 24. mar. 2024
Thank you for your kind words. We look forward to welcoming you back in the not too distant future!

2/10 Forfærdeligt

Daniel, Brenham

Synes ikke om: Service og personale, faciliteter
A personal item of mine was removed from inside my suitcase and broken. The bathtub had hair in it from a previous guest. The bed sheets were not clean. Parking was $20 a night and we were unaware of. The only good thing about the stay was a buffet breakfast and the transportation.
Overnattede 2 nætter i marts 2024
Svar fra Christian Jackson den 19. mar. 2024
I am very sorry we did not hold up to your expectations. We do however appreciate your feedback. Please reach out to us to see how we can make things right for you.

8/10 Udmærket

anand

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to the hospitals which was convenient. Room was on the small side.
Overnattede 2 nætter i marts 2024
Svar fra Christian Jackson den 17. mar. 2024
Thank you for your feedback!

8/10 Udmærket

Nancy, Huntsville

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Parking was very limited. The dining had limited choices available and did not get what we ordered.
Overnattede 1 nat i marts 2024
Svar fra Christian Jackson den 17. mar. 2024
Thank you for your feedback!

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy Check in. Property was safe. Transportation choices were great for HLS and Rodeo. Would Recommend for Events at NRG Stadium. Sits in the Middle of the Houston Medical Center.
Overnattede 1 nat i marts 2024
Svar fra Christian Jackson den 23. mar. 2024
Thank you, Sarah! We hope to see you on your next visit to Houston.

4/10 Dårligt

Laurisa

Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property knew we would arrive late.When we arrived it took 30 minutes for them to get us checked in. We finally made it to our room around 11:30 pm. The room was nothing like what I had chosen. I intentionally chose a suite that had a separate living area bc I was going to be having surgery at MD Anderson and would be staying 4 nights. Our room had no living area, only a small kitchen table with 2 chairs. The kitchen area had a stove that was so dirty you could actually write your name in the dirt. The bathroom had been recent renovated but the staff failed to explain that the shower only worked if you lifted the whole bath water spout up. When I went back downstairs to speak with the staff & manager and show them the picture of the suite I had booked through Expedia, they blamed the mishap on Expedia. When I demanded another room, I was told they had no other rooms available. By this time it was midnight and we were exhausted and I had early appointments the next morning. We chose to stay the night and they would move us the next day. I went straight up to the room and booked another hotel (Blossom Hotel) through Expedia and we checked out the next morning. I was told by the manager on duty that morning that she had just brought this up in their staff meeting that Doubletree needed to supply booking sites current pictures of the rooms they offered. She was apologetic and said she would refund me for the remaining 3 nights. We moved to the Blossom Hotel and enjoyed our st
Overnattede 4 nætter i marts 2024
Svar fra Christian Jackson den 17. mar. 2024
I am very sorry for your poor experience. Please reach out to the property directly to see what we can do to make it right for you!

10/10 Fremragende

Jeff

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was great
Overnattede 1 nat i marts 2024
Svar fra Christian Jackson den 17. mar. 2024
Thank you so much for your kind words! We look forward to seeing you on your next trip to Houston.

8/10 Udmærket

Kenneth

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Renovation is complete At checkout adding Hilton Honors Points was not discussed or offered and I was not able to utilize them post check in very disappointing
Overnattede 1 nat i marts 2024
Svar fra Christian Jackson den 17. mar. 2024
Kenneth, thank you for your feedback. I am sorry we did not ask and apply your Hilton Honors account!

10/10 Fremragende

Janie

Overnattede 3 nætter i februar 2024
Svar fra Christian Jackson den 27. mar. 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

8/10 Udmærket

Kimberly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was good
Overnattede 1 nat i marts 2024
Svar fra Christian Jackson den 11. mar. 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us.

10/10 Fremragende

Klint

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was convenient to the medical center
Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 9. mar. 2024
Thank you for your feedback. We are glad we were able to accommodate! Have a great day!

6/10 Okay

john

Synes godt om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 29. feb. 2024
Thank you for your feedback!

10/10 Fremragende

Stephen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great for rodeo attendees
Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 29. feb. 2024
We appreciate your business and kind words. We look forward to welcoming you back to the rodeo next year!

6/10 Okay

yang

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
I found two pieces dry nose under my pillow at first night when I am ready to go to bed.And it was too noisy my next room.
Overnattede 2 nætter i februar 2024
Svar fra Christian Jackson den 29. feb. 2024
Thank you for your response. I am very sorry for the poor experience you had with us during your stay. Please reach out to the hotel directly so we can get more information and to make things right.

10/10 Fremragende

James

Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 29. feb. 2024
Thank you for your feedback! We appreciate you staying with us!

10/10 Fremragende

Christopher L., Clewiston

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 9. mar. 2024
Christopher, thank you for your feedback! We are happy to hear that you enjoyed your stay with us.

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Christian Jackson den 9. mar. 2024
Thank you for you feedback! We are so glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 Fremragende

Michael

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel .
Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 9. mar. 2024
Thank you so much for you kind words and review Michael!

10/10 Fremragende

Jon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Christian Jackson den 9. mar. 2024
Thank you for your feedback Jon. We are happy to hear that you enjoyed your stay with us.