Hoteller nær Hough Obelisk

"Staff do not have proper training in customer service which decreases customer satisfaction."

"Great location"

"Great hotel, accomodatong staff"

"This is a beautiful retro New-York style hotel with cool lobby and lovely rooms that are functional if not a little on the smaller size, though there are choices there."

"10/10 room and staff. Only disappointment was the rooftop. I assumed there'd be some tables and chairs to chill with spouse and have a couple drinks and see the city, but most of it was fenced off and just had a bench or two"

"Room cool, pool cool"

"The staff was friendly and helpful. We miss when hotels use to take care of the room daily making sure the coffee was stocked and replenishing towels when needed."

"Great hotel!"

"It was very quaint and clean. The staff was so friendly and very sweet!!! We will definitely be back!!!"

"Apon 4pm check-in the room was not ready we were told we had to wait 45minutes. When finally being able to complete check-in the room was filthy. Food containers left in the fridge, crumbs of food on the floor, multiple stains on blankets & pull out mattress. The bathtub was badly stained & striped/peeling we were told a bath mat would be delivered that did not ever arrive. Phone did not work anything we needed we had to travel down to the front desk from the 6th floor which attendants weren’t...

"Great staff! Super helpful and very friendly on our visit to Cleveland."