Hoteller i Hoogland

"NH Hotel Utrecht. A Complete Disappointment! I have stayed in many hotels around the world, but this was, without comparison, the worst and most unprofessional experience I have had. From arrival, things were off. No on-site parking – instead you are directed to an external provider charging €50 per day, located 5–7 minutes away. Add city tax and a €150 deposit on top, and the total cost quickly becomes unreasonable. To make it worse, staff even asked where I had parked, which came across as intrusive and inappropriate – as if the concern was not service, but control over where guests park. The first room had a broken air conditioning unit, making it uncomfortably hot. I had to change rooms late in the evening after already unpacking. No real apology, no compensation. The second room was no better. Worn-out bed, uncomfortable, and a loud recurring noise every few minutes, making proper sleep impossible. The rooms in general are clearly run-down, with outdated and worn furniture. Wi-Fi is poor unless you pay extra for a premium upgrade. No streaming options on the TV either – not acceptable at this price point. To make matters worse, I damaged a shirt while ironing because the iron was clearly defective and had melted plastic on it. No compensation was offered, just a casual “sorry,” which says everything about the level of service. At checkout, they refused to release the €150 deposit until they had physically inspected the room. This kind of distrustful and arrogant "

"Alt var i den skønneste orden"

"Hotellet er slidt, maling der skaller af i fx. Brusekabinen, pletter på gulvtæpper, pletter på stole og sengetæppe. Gulvbelægning i værelset var ujævnt. Personalet ved ind/udtjek var meget uopmærksomme. Hotellets standart passer bestemt ikke til 4 stjerner "

"Good location right next to the station and close to both stadion and several concert halls. Nice spacious comfortable rooms. Although I never got the heating working, and I didn't ask about it, as it was okay. The breakfast was good but nothing special. Nice bar and lounge. Access to fitness room. I enjoyed the one night stay. "

"Det var okay værelse"

"Værelset var fint rent og personalet var venligt og hjælpsomt"

"Super fint stort værelse"

"Der er masser af butikker i nærheden, da hotellet ligger midt i et storcenter. Personalet er meget venligt og serviceminded. Da klimaanlæget i værelset ikke virkede, fik jeg bragt en el-varmer op. Der var lang kø ved morgenmaden mellem kl. 9 og 10. Så det er en god idé at komme før kl. 9. Utrecht er en virkelig hyggelig by."

"Her er en forbedret og mere professionel engelsk version, som stadig bevarer alvoren og kritikken: ⸻ We were initially given the wrong room, which was later changed to the correct one. However, that room was extremely cold—only around 15°C during the night. The situation became so bad that we were forced to change rooms again, as we had started to develop cold symptoms due to the low temperature. The female staff member reacted as if it were a personal insult that I could not accept the first room, despite the fact that I had paid extra for a more expensive room category. Later, my girlfriend’s necklace went missing at the hotel. When we approached the reception to ask politely whether they might have seen it—since it could have been lost somewhere on the premises—the first thing the woman did was loudly accuse me, in front of others, of implying that she had stolen it. She then threatened to throw us out of the hotel if we continued to talk about the necklace. This was particularly strange, as I had barely managed to say two sentences before being verbally attacked. Thankfully, on the last night, a more experienced staff member was on duty. He entered the cold room we had been given on the first day, acknowledged that it was extremely cold, and made sure we were provided with a warm place to sleep. All in all, it cannot be said that the hotel made even the slightest effort to ensure the comfort of its guests. For me personally, this was a terrible experience, and I f. "