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Anmeldelser af Homewood Suites by Hilton Holyoke-Springfield/North

3 out of 5
Homewood Suites by Hilton Holyoke-Springfield/North
375 Whitney Ave, Holyoke, MA

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 551 af i alt 841 anmeldelser" "
Bedømmelse på 8 − Udmærket. 204 af i alt 841 anmeldelser" "
Bedømmelse på 6 − Okay. 50 af i alt 841 anmeldelser" "
Bedømmelse på 4 − Dårligt. 16 af i alt 841 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 841 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Christine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were very friiendly. Room was immaculate. Location was very nice.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Aida

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great, except that when i called at 2:50 to see if room was ready they said half hour more and when i got there at 3:30 room was not ready so i had to wait til 4:30. Other than that still my favorite hotel to stay with my grandkids
Overnattede 1 nat i april 2024

6/10 Okay

Darlene

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I was afraid to sit on the couch/chair because it was so dirty and stained otherwise it was nice
Overnattede 2 nætter i april 2024

10/10 Fremragende

Kimberly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best complimentary hotel breakfasts I have had. Convenient to Mt. Holyoke and a nearby mall. Easy to park. Spacious rooms with a full refrigerator, stove top, sink and microwave as well as a table and chairs. Couch and sitting area. Pool, hot tub. Outside patio with BBQ gril and nice outside seating. Staff was helpful and friendly.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Shemiah, Springfield

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Do not stay at this property!! They are unjust and unfair! My sister, child and niece and myself all checked in to the hotel together we were told it could be six people in a room however we only had four once we received our wristbands to enter into the pool. We were told other people outside of the pool playing basketball advised they were staying in our room, which was a total lie, from the so-called general manager could not determine and figure out who was in what room we were asked to leave and be escorted by police officers which were called to the hotel, which is the craziest thing I’ve ever heard when I travel all the time with Hilton. I will be bringing this to corporate level my family and I had nothing to do with any other guests staying there at the time! Even the nice officers, I was speaking with advise me that this is not the first time that this manager calls the police on people of her own race and nationality! I usually never have a problem at all at any Hilton property, but this one has topped them all they must be careful about who they hire and try to put in higher positions because some of these people abuse, their rights and privileges for children to be asked to get out of the pool, pack their stuff up and leave when I paid For our suite in my name on my credit card should have been no problem, but of course people take their authority positions and run with it !! If you’re trying to bring your children swimming at this property or location don’t!!!!
Overnattede 1 nat i april 2024

10/10 Fremragende

Joanne, Lake worth

Overnattede 9 nætter i marts 2024

4/10 Dårligt

marilee

Overnattede 2 nætter i april 2024

10/10 Fremragende

Juan, Southbridge

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything good
Overnattede 1 nat i april 2024

10/10 Fremragende

Diana

Overnattede 1 nat i april 2024

10/10 Fremragende

Maria

Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Muy buen servicio 👍
Overnattede 1 nat i april 2024

10/10 Fremragende

Briana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i april 2024

8/10 Udmærket

Edith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff. Clean room. Nice breakfast.
Overnattede 1 nat i marts 2024
Svar fra Kurt Lookabaugh den 30. mar. 2024
Thank you for leaving this review with us! We hope you decide to stay with us again in the future!

8/10 Udmærket

Anneliese

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Work out equipment was out of order.
Overnattede 1 nat i marts 2024
Svar fra Kurt Lookabaugh den 30. mar. 2024
Thank you for the review, I have forwarded this over to our maintenance team to address.

10/10 Fremragende

Jazzie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Kurt Lookabaugh den 26. mar. 2024
Thank you for leaving us this wonderful review. We hope to see you again some time soon!

10/10 Fremragende

Kathy

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Large, comfortable room, full kitchen, separate dressing area with sink outside of bathroom, comfortable king bed, fluffy towels
Overnattede 1 nat i marts 2024
Svar fra Kurt Lookabaugh den 23. mar. 2024
Thank you for leaving this review with us Kathy, we hope to see you again soon!

10/10 Fremragende

Eric

Great simple property, polite and good stay
Overnattede 1 nat i marts 2024
Svar fra Kurt Lookabaugh den 18. mar. 2024
Thank you eric for leaving this review with us we are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Udmærket

Jeannette

Overnattede 1 nat i marts 2024

4/10 Dårligt

Catheryn

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
There was a bug on the king sized bed when I first entered. The floors in the bathroom were dirty. The stove top burners in the room did not work. Poor experience overall.
Overnattede 1 nat i marts 2024
Svar fra Kurt Lookabaugh den 17. mar. 2024
Thank you for this feedback. I have forwarded this information to our maintenance and housekeeping team to resolve this issue.

10/10 Fremragende

Kerry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Kurt Lookabaugh den 9. mar. 2024
Kerry it is so nice to hear you had an excellent time at our property we hope to see you return some time soon!

10/10 Fremragende

Monique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Kurt Lookabaugh den 28. feb. 2024
Thank you for leaving this wonderful review! We are so happy you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Christine

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a birthday party there and it was perfect location next to the indoor pool
Overnattede 1 nat i februar 2024
Svar fra Kurt Lookabaugh den 16. feb. 2024
Thank you for leaving this wonderful review! We hope you return sometime in the future and have a wonderful weekend!

10/10 Fremragende

Takisha

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, quiet, safe, and close to Holyoke Mall! Traveled with 2 kids. Pool area and gym was nice. Breakfast served. No complaints
Svar fra Kurt Lookabaugh den 16. feb. 2024
We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Udmærket

charles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Kurt Lookabaugh den 12. feb. 2024
Thank you for leaving this review with us! Please let us know what we could have done to make your stay better!

2/10 Forfærdeligt

Catherine

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I had a room with nonworking appliances got switched three times in one night, last room one of the bedrooms in the suite was infested with bed bugs. The water coming out the shower n tub and sinks was brown. Elevators expired inspection. I addressed the manager of these concerns and she was rude , didnt care even with photos and videos of these concerns, she refused to refund me and basically told me i shouldnt have stayed in that hotel. She had zero concern for any safety of children which i traveled with because my daughter had special appointments at Boston children’s and near by clinics and i had no choice of staying due to a emergency with my child . Never again
Overnattede 3 nætter i januar 2024

10/10 Fremragende

marian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice gym and pool. Very friendly and accommodating staff
Overnattede 1 nat i januar 2024
Svar fra Kurt Lookabaugh den 5. feb. 2024
Thank you for the stellar review marian! We hope you chose to stay with us again in the future!

10/10 Fremragende

Antwan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Kurt Lookabaugh den 5. feb. 2024
Thank you for the 10/10 Antwan! We hope to see you return again soon!

8/10 Udmærket

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Kurt Lookabaugh den 5. feb. 2024
Thank you for taking the time to leave us a review, please let us know what we could have done better for you!

10/10 Fremragende

Miriam

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Caryn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice suite at a good price
Overnattede 1 nat i januar 2024

10/10 Fremragende

Gabe

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome outdoor grill, great breakfast, friendly staff. Overall smooth and hassle free experience.
Overnattede 2 nætter i januar 2024
Svar fra Kurt Lookabaugh den 5. feb. 2024
We are so happy you enjoyed your stay at our property and we hope to see you again soon!

10/10 Fremragende

Yariliz

Overnattede 1 nat i januar 2024
Svar fra Kurt Lookabaugh den 5. feb. 2024
Thank you Yariliz! We hope you return to our property so we can deliver another 10/10 stay!

10/10 Fremragende

Alison

Rejste med familie
Overnattede 1 nat i januar 2024

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Lor

Overnattede 1 nat i januar 2024
Svar fra Kurt Lookabaugh den 5. feb. 2024
We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Fremragende

Jay

Overnattede 1 nat i januar 2024

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our stay was fine but waiting for about 20 minutes for someone to show up at the front desk when we got there made me nervous. We were there for a wake and a funeral and I was afraid we wouldn’t make it to the wake. We did tho!
Overnattede 1 nat i januar 2024

10/10 Fremragende

Rudy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

MARIE

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a perfect fit for needs.
Overnattede 4 nætter i november 2023

10/10 Fremragende

Lynda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We felt very comfortable and the breakfast and all day coffee and tea was the best.
Overnattede 4 nætter i november 2023

8/10 Udmærket

Beverly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2023

8/10 Udmærket

Ross

Overnattede 1 nat i november 2023

8/10 Udmærket

Tanasia, Springfield

Overnattede 1 nat i november 2023

10/10 Fremragende

Clare

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

Jennifer

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place is clean, quiet, staff respectful. Amenities are great. Complimentary coffee and breakfast!! Great hotel for a brief stay with my family. Very close to Holyoke mall / Round 1
Overnattede 1 nat i november 2023

10/10 Fremragende

Danielle

Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Christine

Rejste med familie
Synes ikke om: Service og personale
Booked stay through Expedia six months in advance only to show up at hotel and was told they were overbooked and didn't have any rooms left. Totally unacceptable for both Expedia and Homewood Suites/Hilton. Manager offered to comp stay for another date and I have yet to hear from her. Take my advice and stay somewhere else.
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Katrina

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Sally, Takoma Park

Overnattede 1 nat i september 2023

10/10 Fremragende

Robyn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic!
The staff was friendly and helpful!
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Gabriela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay thank you
Overnattede 1 nat i oktober 2023