"We had such a wonderful stay! Justine and Mona were incredible hosts – they carefully explained everything to us in detail and even taught us about the food and onsen etiquette. Their kindness and attention made us feel so welcome.
We have honestly never experienced such a high level of service before, not only from Justine and Mona but from the entire staff. It was beyond what we are used to, and it made our stay both relaxing and peaceful.
The rooms were amazing, giving us a true sense of...
"Really the trip was spoiled from the first moment by poor management. I arrived around 2pm, was checked in and told my room was ready, but per hotel policy I would have to wait until 3pm to enter. From about 2:30 I noticed a group of women in kimonos lined up straight like soldiers and forced to stand there until close to 3pm, when it became their job to take me to my room. It was giving managerial power trip. Perhaps some guests would appreciate this pomp and circumstance, but I only felt...
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