Hoteller nær Hộ Quốc Pagode

"Hotellet er egentligt fint nok, men ligger lidt væk fra alting. Grunden til den dårlige rating er, at hotellet ikke rakte ud på forhånd, at vi skulle have efterspurgt en ekstra seng til værelset vi havde booket. Vi ankommer 2 voksne og 2 store børn til 6 dage og får tildelt et værelse med en seng. Måtte herefter diskutere i over 1 time med flere forskellige personer om at dette ikke var acceptabelt og at de skulle have informeret os om dette ved vores booking, hvilket ikke var sket. Her havde det været klædeligt for et 5 stjerne resort at se at fejlen lå hos dem ift at skulle have oplyst om dette, da vi som kunde ikke kender til værelset og havde forventet at 2 voksne og to børn som minimum skulle dele to senge. Den manglende forståelse og løsninger foreslået er grunden til den dårlige rating. "

"God service og lækre omgivelser"

"Værelset var rigtig fint og personalet var hjælpsom. "

"We stayed here for six days as a family of four, and the experience was extremely disappointing from start to finish. The room did not match what we had booked. It consisted of one king-size bed and an unfolded sofa bed that was clearly not suitable for two people. We were only able to manage because one child could sleep in the king-size bed with us — otherwise it would not have worked at all. The internet was by far the biggest issue. Wi-Fi was almost unusable throughout our stay, making both the TV and any work-related tasks impossible. We complained multiple times and were repeatedly promised a fix, but nothing was ever properly resolved. When we had 2 days to go, they offered us to relocate to another Room, but we didnt have the confidience in them that this would make it better. The food was also far below expectations and absolutely not at the level you would expect from a five-star hotel. Overall, this hotel does not live up to its advertised standard. Poor room setup, unreliable internet, broken promises, and disappointing food. We would not return and cannot recommend it, especially for families. "