2/10
If you see “Rixx” in the name, like The Rixx Marq or The Rixx Madison, a lady (Trang) owns the property and rents them out.
We arrived and saw a sign in the lobby reading, “Short-term stay is not allowed,” and it made us uncomfortable. We called Trang and she said her “staff” will meet us. Her staff (“Duke”) told us we can’t stay here because the room is flooded but he can take us to The Rixx Madison instead. When asked why we weren’t informed beforehand, he said he just found this out- seemed sketch.
With no other option, we agreed to go to the new place. He called us a driver to take us there and told us the ride is paid for and that he’ll meet us there. The driver dropped us off and asked us to pay (Duke lied to us). Duke never showed so we called him and he said he’ll be right there. Another guy showed up instead of Duke. We told this new guy we’re not agreeing to stay until we see the room first. The room was not clean, stained bedsheets, moldy- hell no for us.
They pleaded with us to stay. Duke begged us to come back to The Marq as a room miraculously became available. No thanks- they are dishonest, misleading, and left us scrambling in an unfamiliar country.
We let Hotels.com know what happened and dispute the charge. They called Trang to get her side and she said, “No, that didn’t happen. I told them the room wasn’t ready yet and to come back later.” UNBELIEVABLE. As longtime customers, they took her word instead of ours. We’ll be taking our business elsewhere.
Dustin
Overnattede 1 nat i september 2024