There was no hot water in the shower in our room. After swimming in the pool, I went up to our room to shower, and even after 10 minutes of running the water, it never got hot. I even switched the direction of the handle, and nope, the water only switched between freezing cold and cold. I called the front desk, and housekeeping went up to the room, but said "it will take too long to fix, we'll do it tomorrow." the next day, I checked out, and the employee was Thuy, who never smiled or asked how my stay was. When I brought up the hot water issue, she just repeatedly asked if we had informed them. No apology, no customer service. Later, I was told by an employee that the handle was turned the wrong way, as if I wasn't intelligent enough to know how to use the shower. I informed him that I tried the handle both ways, and it never got hot (again, even after 10-15 minutes). Terrible customer service, and don't even get me started on the awful spa. Super rude customer service there as well, constantly pressuring me to change the type of massage I booked, and very lackluster massage. I absolutely cannot recommend this place.
