Arrived at the 'hotel', in inverted commas because it felt more like a hostel, to an empty space that seemed eerie. After 40 minutes of trying to check in, and finally succeeding, we lugged our suitcases up a concrete stairwell to an awful room. The room smelled disgusting. The vent in the bathroom was covered in black dust as if it hadn't been cleaned in months. The 'window' is a small square at the top of the room that was greyed out. The 'television' was a projector on the wall. There was a long black hair on the table. We're both blonde with short hair. We contacted Expedia while still there, who tried in vain to contact the hotel so we downloaded 'Line' and contacted them ourselves. We left it was so awful. It took them hours to respond. We stayed on the Line chat because we figured they would sort of come in late and then state that they did respond. They did, hours later. After stating that their photos represented the rooms at the hotel they agreed to refund the second night. They have not done this and we will pursue getting our money back for both nights, but wanted to take a moment to detail this horror show.
