Hoteller i Hirafu

"kindly service and best hospitality"

"Excellent room (4 of us in a suite) for a good price during peak ski season. Onsen was fantastic. Easy access to skiing. Free onsite parking. Car not necessary, but definitely helps to get around the area."

"The hotel is dated; however, the outdoor onsen is a great experience. Mr. Y. Onimaru at the Front Desk was very friendly and provided excellence customer services during our stay. The breakfast is a combination of Japanese and western style. It is very yummy. Our original booking was a traditional Japanese room but found out there is no shower/bathing area inside the room which was unexpected. Ms. Sato at the Front Desk helped and moved us to a Japanese/Western room the next day so we had...

"LOVED the private outdoor hot tub (露天風呂). Room was spacious and clean. We slept with the windows open to hear the running river. And the public bath was also quite nice. The food was a little pricey for the quality. But everything else was exceptional. "

"Stunning ski in ski out resort. Very new rooms with great breakfast. "

"山側に泊まっていないからなのか、景色はパークハイアットビューでした（笑）が、スノーボード旅行にはとても適した設備と場所で満足です。スタッフも優しく丁寧で嫌な気持ちになることはありませんでした。"

"我以為我租的是整個Villa，原來是兩个Villa一間屋，隔音好差，很易聽到隔离做愛的聲音，其他都不錯！"

"Good shuttle service to and from the slopes. We ordered breakfast packs a few days but did not expect it to come as late as it did (after noon) which meant that we did not have any breakfast on the first day of our stay. It would have been nice to know that we should have ordered it a day in advance for it to be available on the next day’s morning."

"Room was very clean, Staff super friendly and helpful, facilities useful and location close to shuttle and resort"

"We have visited Niseko several times and have always appreciated the high standard of hospitality in Japan. Unfortunately, this stay was the most disappointing service experience we have had so far. We arrived around midnight to check in, and there was only one front desk staff member on duty. From the beginning, his attitude felt quite unfriendly and unwelcoming. There was no greeting, and when I asked if we could check in, he immediately asked for everyone’s passports in a rather abrupt...

"Great breakfast. Clean room and facilities. Perfect location. "

"Easy access to the gondola/ lift"