Hotel i Highland Terrace, Nassau

"Steder og omgivelserne er virkelig dejlige. Det er et flot sted og rigtig hyggeligt. Det er et godt område. Men jeg endte med selv at måtte gøre værelses rent, der var mørke hår i vask og bruser. Det lille køkken var bare beskidt og alle kanter havde ikke set rengøring k lang tid. Og kommentaren var: jeg håber det er rent nok til dig nu. Efter det gjorde jeg bare selv rent så jeg ønskede at bruge det. "

"Fantastisk værelse, stort, havudsigt, vaskemaskine, tørretumbler Super service"

"Hotellet ligger midt i byen, helt nede ved havnen, tæt på alle krydstogtskibene. Der er en meget lille strand, som sidst på dagen oftest ligger helt i skygge på grund af de mange høje bygninger omkring. Der er ikke noget smukt her – stedet er faktisk ret grimt og langt fra, hvad jeg havde forventet. Der er konstant larm. Man kan høre støj fra de store krydstogtskibe, som man deler stranden med, og fra naboens bar, der spiller høj musik fra morgen til aften. Når aftenen kommer, fortsætter larmen med diskoteksmusik fra festerne nede i haven. Når man ligger på stranden, bliver man desuden bombarderet med musik fra flere forskellige barer og fra hotellets egen baghave. Det er så skrækkeligt – hver eneste lyd blander sig med de andre, og det føles hverken smagfuldt eller hyggeligt. Derudover fungerer hotellets WiFi meget dårligt – forbindelsen er ustabil og langsom, hvilket gør det næsten umuligt at bruge. Angående mad er det også besværligt: Man kan ikke bare købe en omelet, men skal købe hele morgenmadsbuffeten, hvilket ofte er for meget at spise. Deres lille café er ofte udsolgt for juice og morgenmads-takeawayprodukter, så det er enormt svært at få opfyldt ens behov på stedet. Det er uden tvivl det mest forfærdelige hotel, jeg nogensinde har boet på. Den eneste ros, de kan få, er, at værelserne er meget flotte og lækre. Hvis man skal nævne noget positivt, er det, at der er gratis paddleboarding og vandcykler til rådighed – men alt andet har intet med en afslappende "

"Not even close to value for money. Sofa bed horrible, too many rules in the pools that dont make any sense. Service not personal at all - its all about getting so much guests through as possible Even the cleaning people knocking on the door 20 min to check out time. Paid 1000 dollars pr night and got 4 cans of water upon arrival, thats it. Restaurants only average service and food, but all of them expensive. 30-60 min waiting time on the water slides every day."

"Positives – great location far enough away from the chaos of Nassau and the cruise ship port. Lovely rooms that were beautifully decorated and ours was fairly recently renovated. Two large pools – one heated and the other less so. Beachfront, plus the option of taking the boat over to their private island. Mini bar included – as long as you can get them to refill it which took a call to reception each day! Negatives – room cleaning was inconsistent. Every day something was forgotten – towels, bathmat, mopping the floors etc or even cleaning our room entirely! Room was on the 6th floor and water pressure was poor - at worst we had the shower on ‘full’ yet we weren’t even getting a dribble of water. The Sandals app is clunky and doesn’t function at all well. We didn’t book a ‘butler’ room and were glad we didn’t. We weren’t enthused with the concept and most definitely didn’t like the two-tier class system it created. The onsite restaurants vary dramatically from awful to great in terms of food quality + service. Sandals sell their all inclusive package as ‘all premium alcohol included’. BUT in several restaurants we were also given a wine list with additional cost and NOT told we could still order from the wines that were included until we asked. Felt like an underhand way to make more money. We were lucky to have a quiet room on the back side of the ‘East Bay’ building. Rooms overlooking the west pool get far more noise from the events + loud music all day."

"The topaz suite was amazing!"