4/10 Dårligt
Stewart
13. feb. 2023
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
4 Star Disappointment 😞
First let me say, I know tye Rosslea Hall Hotel very well. I grew up in Rhu where its located. I used to party with the staff in their old accommodation. I have a soft spot in my heart for this place.
However,
As someone who now lives in Denmark, I've stayed back in the Rosslea a few times over the years while I visit my friends. The time before last 4 years ago, I had a double room with my wife and it was lovely.
This time it was a solo trip and a single night stay, so I could have an evening with my friends in the pub and not worry about driving.
Going up the stairs to my room, I noticed some carpet is fixed into the stairs with gaffa tape.
My single room for a 4 star hotel was disgraceful. Dirty stains on the wall next to my bed, the door stop with its big screw was just lying on the floor. There was a big water stain on part of the wall where it met the ceiling. The ceiling is an artex ceiling and had at least a 40cm rip on part on the ceiling. Their was no toilet brush which was very inconvenient, the shower only worked if you put it on full power which then felt like standing in front of a fire hose. Breakfast was fine, but the menu card on my table was stained with egg/food on one side.
Upon checking out I made them aware of my disappointment, to be told the hotel was soon to be renovated. But that simply isnt an ok excuse for a 4 star establishment. I have photos & hope hotels.com will compensate to some degree if I can find a way to contact customer service
Stewart
Overnattede 1 nat i februar 2023
