Hoteller i Heicop

"NH Hotel Utrecht. A Complete Disappointment! I have stayed in many hotels around the world, but this was, without comparison, the worst and most unprofessional experience I have had. From arrival, things were off. No on-site parking – instead you are directed to an external provider charging €50 per day, located 5–7 minutes away. Add city tax and a €150 deposit on top, and the total cost quickly becomes unreasonable. To make it worse, staff even asked where I had parked, which came across as intrusive and inappropriate – as if the concern was not service, but control over where guests park. The first room had a broken air conditioning unit, making it uncomfortably hot. I had to change rooms late in the evening after already unpacking. No real apology, no compensation. The second room was no better. Worn-out bed, uncomfortable, and a loud recurring noise every few minutes, making proper sleep impossible. The rooms in general are clearly run-down, with outdated and worn furniture. Wi-Fi is poor unless you pay extra for a premium upgrade. No streaming options on the TV either – not acceptable at this price point. To make matters worse, I damaged a shirt while ironing because the iron was clearly defective and had melted plastic on it. No compensation was offered, just a casual “sorry,” which says everything about the level of service. At checkout, they refused to release the €150 deposit until they had physically inspected the room. This kind of distrustful and arrogant "

"Alt var i den skønneste orden"

"Personalet var yderst venlige og hjælpsomme. Sengene var for bløde….det kan jo være en smagssag men vi havde alle lændesmerter. Morgenmaden var gennemgående kedelig. Hotellet lå perfekt centralt. "

"Check in could improve significantly. When reception had no change for cash payment of city tax no flexible solutions was offered, but her lack of cash was considered MY problem!"

"Det var okay værelse"

"God service og restaurant "

"Der er masser af butikker i nærheden, da hotellet ligger midt i et storcenter. Personalet er meget venligt og serviceminded. Da klimaanlæget i værelset ikke virkede, fik jeg bragt en el-varmer op. Der var lang kø ved morgenmaden mellem kl. 9 og 10. Så det er en god idé at komme før kl. 9. Utrecht er en virkelig hyggelig by."

"Værelset var meget fint!"

"Det er nok det mindste badeværelse jeg har set til dato. Meget rodet tjek ind. Meget beskidt ved trappen til hotellet. Så ikke særlig indbydende ud."