Hoteller nær Heart of Iowa Nature Trail

"Bed was very comfortable."

"everything great"

"We were allowed to check in two hours early so that we could be ready for an event. Our suite was perfect for traveling with our 13 yr old son. He enjoyed being able to stay up late and have control of the remote while his dad and I could have our own room and tv. Even though we only stayed one night, it came equipped with all the amenities for a longer stay…dishes, silverware, full-size fridge, microwave, and a dishwasher. I didn’t want to go home!"

"Asked for room service several days in a row without actions"

"The facility was wonderful however the front desk staff was not. We were first told we did not have a room and then had to find someone to help her. Not professional at all! The pool was out of towels I asked the same front desk person for a towel she begrudgingly got one for me but added "we have a towel shortage". Front desk staff in need of customer service training both in behavior and appearance!"

"The room was adequate, dated and clean but not a deep clean due to the age. The breakfast nook was the worst I have ever walked into. It was dirty and the appliances were dirty. I got a sealed yougart and left. From what I could tell the quality of the food was very low."

"What makes the difference at this hotel is the staff. From check into check out the hotel staff was amazing. I will stay here everything I have business in Ames, IA."

"Clean room, great staff, good breakfast! Thanks!"

"Easy check in and friendly stafg"

"There was No actual employee in the building the entire time we were there. It was a computer that we had to check in on. People hanging around the building all hours of the night. Don’t even think they were staying there. Breakfast area was so disgusting, trash everywhere, milk sitting on ledge outside the kitchen. Sheets had stains and smelled like urine. Went to a different hotel the rest of our stay! Gross!"

"-"

"Bed was really uncomfortable. Otherwise great stay"

"Breakfast, staff, clean room"

"The room was clean and quiet. I had an excellent night's sleep. Breakfast was fairly standard; hard boiled eggs, cereal, make your own waffle, juice, yogurt etc. The staff did an excellent job replenishing food and cleaning the Breakfast area."

"I initially was put in a room that had a tub faucet that would not shut off once I turned it on there was no phone in the room couldn’t get the refrigerator door open, but they did switch me to another room and it was much better"

"There were some stains on the wall and in the shower. The sliding door was broken (off its track) when we arrived. The towels were so scratchy. Not a bad place to stay for the price, but could definitely improve the facilities."

"Overview says breakfast is included, however, it’s a discount coupon to use at next door restaurant. Not the same thing."