Checkin was not good. We initially responded to a request in my email to checkin on line… I tried and kept getting sent back to the same page over and over…gave up. And so we hoofed it down to the end of the block, took a while for someone to acknowledge our presence and with quite a bit of indifference we finally got QR code to the hotel. Hoofed if back down the block to the hotel and found a very unhappy couple trying to check in ahead of us who could not get the computerized door lock to work, they gave up and actually were so frustrated they decided to stay somewhere else. We tried to get the lock to work and gave up also… we hoofed it back down the block to the check in at the restaurant where a different person called a third person and after a lengthy conversation walked back down the block with us and finally got the electronic lock to open on his forth try….. all this walking up and down the block was in the rain… and when we finally got into our room it was freezing cold, no heat … pretty bad checkin took over and hour and we were very wet and very cold