Harderwijk – Van der Valk Hotels i Harderwijk, Gelderland

"Det var okay værelse"

"Her er en forbedret og mere professionel engelsk version, som stadig bevarer alvoren og kritikken: ⸻ We were initially given the wrong room, which was later changed to the correct one. However, that room was extremely cold—only around 15°C during the night. The situation became so bad that we were forced to change rooms again, as we had started to develop cold symptoms due to the low temperature. The female staff member reacted as if it were a personal insult that I could not accept the first room, despite the fact that I had paid extra for a more expensive room category. Later, my girlfriend’s necklace went missing at the hotel. When we approached the reception to ask politely whether they might have seen it—since it could have been lost somewhere on the premises—the first thing the woman did was loudly accuse me, in front of others, of implying that she had stolen it. She then threatened to throw us out of the hotel if we continued to talk about the necklace. This was particularly strange, as I had barely managed to say two sentences before being verbally attacked. Thankfully, on the last night, a more experienced staff member was on duty. He entered the cold room we had been given on the first day, acknowledged that it was extremely cold, and made sure we were provided with a warm place to sleep. All in all, it cannot be said that the hotel made even the slightest effort to ensure the comfort of its guests. For me personally, this was a terrible experience, and I f. "

"Det var iskoldt på værelset da vi kom ind. Fik dog sat noget varme på efter henvendelse til receptionen. Badeværelset var dog fortsat iskoldt, da der ikke var nogen radiator eller anden varmekilde. "

"Værelse nr. 40 var slidt og træt. Badeværelset var minimalt og generelt trænger stedet til en opgradering. Vi har været der for et par år siden og der var standarden generelt højere. Der var døre der klappede & smækkede i lige udenfor døren, dette var hele aftenen og natten, hvilket var meget generende. Personalet var til gengæld helt i top og meget serviceminded."

"Ja"

"Virkelig lækker morgenmad og dejlig beliggenhed. Lækkert poolområde. Kedelig restaurant"

"Godt og hjælpsomt personale"

"Har udfyldt skema"