Hoteller nær Hanshin Arena Shopping Plaza

"This was simply Not an acceptable stay at your Hotel and I will never book with you again- I booked and paid for two nights in a Deluxe room which I have done every time I have stayed at your hotel. This time you decided to put me in room 605 which was not even suitable to stay in if you had booked a basic room!! SO unacceptable, there were mould around the window and there was absolutely Nothing that would make this a Deluxe room … Nothing ! I decided of course to check out after only one night and found a very nice and decent hotel close by - you offered a refund but this has got nothing to do about money but to do with expectations and decency so I said no thanks and checked out !! You should be ashamed of yourself having the nerve to book ANY guests in a room like that - you will get the worst review I have ever made ! Shame on you !! 😡😡 A Very unsatisfied former regular costumer"